Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

835 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 3 days ago

Reviews


JM
Jon M.
Indiana
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Jon said that the place got him in quicker than they thought and got his vehicle back on the road again fast.
This review was collected via phone interview by Customer Research Inc.

CB
COLBY B.
Fort Wayne, IN
Chevrolet Cavalier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
Fast and friendly service.
I am always impressed by the professionalism of the staff. Mitch and John sure seem to know what they are talking about. And they are fair and honset in terms of what reparis are needed and what can be done at a later time.
Mitch R. from North Wells Service Center responded on 08/14/2018

Thank You Colby,
We always will do our best for you.

Mitch
North Wells Service Center


JR
Joyce R.
Fort Wayne, IN
Cadillac CTS
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/14/2018 Category: Service
Joyce said they did not do what she wanted them to do. They did a tire rotation when she only wanted a oil change.
This review was collected via phone interview by Customer Research Inc.
Mitch R. from North Wells Service Center responded on 08/16/2018

Have called Mrs Ruch. The serviced we performed we call a ROAD READY. ROAD READY consist of an oil change, oil filter, brake inspection, tire rotation, and 40 point safety inspection. So we did in fact change her oil as she requested. We had not rotated her tires in over 10,000 miles.

Mitch Reinholt

North Wells Service Center


BS
Bill S.
Fort Wayne, IN
Chevrolet Tracker
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
Bill said that the service is always good.
This review was collected via phone interview by Customer Research Inc.

KN
Kevin N.
Indiana
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Kevin said that he always gets great service at the place, the service is thorough and the towing service is comforting. The staff are very nice and they explain things well before service begins providing options.
This review was collected via phone interview by Customer Research Inc.

SW
Sandra W.
Ashley, IN
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Sandra said the employees were thorough and found the actual problem with her vehicle when other businesses thought it was something else. It cost less than she thought it would.
This review was collected via phone interview by Customer Research Inc.
Mitch R. from North Wells Service Center responded on 08/10/2018

Thank you for your trust. We will always be here for you.

Mitch,
North Wells Service Center


Verified Customer
Fort Wayne, IN
HUMMER H3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018
A place I can trust!
North Wells Service Center fixed the break problem on my Hummer promptly.
The staff communicated with me regarding repairs and cost and did an excellent job!
Mitch R. from North Wells Service Center responded on 07/31/2018

Thank you. We will be here everytime you need us.

Mitch
North Wells Service Center


CG
Connie G.
Fort Wayne, IN
Buick Park Avenue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Connie said they do a great job and they always take care of her. She is pleased.
This review was collected via phone interview by Customer Research Inc.

AL
AMY L.
Fort Wayne, IN
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2018
I’ll be back!
Great service and reasonable prices along with friendly staff who took time to explain what needed to be done and why. They took care of what needed to be done and helped me plan other repairs I knew my car needed but didn’t try to sell me repairs that I didn’t need.

PM
Phil M.
Fort Wayne, IN
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Spoke with Katy. She said they did a good job.
This review was collected via phone interview by Customer Research Inc.

SS
Shailendra S.
Fort Wayne, IN
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Shailendra said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

KC
Kay C.
Fort Wayne, IN
Chevrolet Venture
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/23/2018 Category: Service
Kay said she had to reschedule her appointment because the business had mechanics off, and they fixed her vehicle late. She said she would still recommend them because she has used their services for 20 plus years.
This review was collected via phone interview by Customer Research Inc.
Mitch R. from North Wells Service Center responded on 07/25/2018

Kay is absolutely correct. I appologised to her and will make sure it does not happen to her again. We had her vehicle done by 12:30 and was unaware she needed it earlier in the moring.

North Wells Service Center

BB
Bruce B.
Fort Wayne, IN
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Bruce said that he has been doing business with Mitch for 25 years at the place.
This review was collected via phone interview by Customer Research Inc.

AC
Alejandro C.
Fort Wayne, IN
Pontiac Grand Am
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/20/2018 Category: Service
Alejandro said he could not afford the price quoted to him, however the business did not give him many options to keep his vehicle running in the mean time. He said they are a legitimate business, however they did not handle his situation appropriately. He said he will still recommend the business.
This review was collected via phone interview by Customer Research Inc.

RS
Richard S.
Fort Wayne, IN
Mercury Sable
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/19/2018 Category: Service
Richard said the staff took a little longer than what they promised.
This review was collected via phone interview by Customer Research Inc.
Mitch R. from North Wells Service Center responded on 07/20/2018

We did take longer to get Mr. Schenkle's vehicle back to him. We had a few issues getting the parts needed for the repairs. We did appologise and gave Richard a discount .

Mitch Reinholt

North Wells Service Center

Verified Customer
Fort Wayne, IN
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018
Just what I need and ONLY what I need.
Took my vehicle in to see Mitch and the gang because I was having issues with it starting. It only needed a battery and they didn't soak me with a bunch of nonsense charges. Every time I go there I get just what I need.

DG
Dale G.
New Haven, IN
Ford Five Hundred
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Dale said, this business gives personal service, they check the vehicle over and let them know what services might be needed and when. She also added they are pleasant and easy to work with.
This review was collected via phone interview by Customer Research Inc.

WS
William S.
Fort Wayne, IN
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Spoke with William's wife. She said the staff did what they promised, and did it the right way the first time.
This review was collected via phone interview by Customer Research Inc.

JM
Joan M.
Fort Wayne, IN
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Joan said she was comfortable taking her vehicle into the business. Mitch is trustworthy and easy to talk with.
This review was collected via phone interview by Customer Research Inc.

RG
RYAN G.
Fort Wayne, IN
Saab 9-3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018
Details are important
Upon servicing my car.. the tech here are very good. The details are important and I’ve been going here for years. They are trustworthy mechanics and staff. Thanks again for fixing the air conditioner on this 95 degree day. It’s working too well, berrr!