Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

104 Reviews

98% Would Recommend
Latest Review about 1 month ago

Reviews


SB
STEVE B.
Chicago, IL
INFINITI G35 Coupe
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04/25/2018
Honesty
Jimmy and the crew are always honest with me. They present all the options and allow me to pick what services I want to perform. This is a multi generational family owned business with a strong reputation and it's clear they want to keep that reputation at the highest level.

ID
Isabelle D.
Buchanan, MI
Subaru Forester
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04/25/2018 Category: Service
Isabelle said she would recommend the business.
This review was collected via phone interview by Customer Research Inc.

NS
NICK S.
Chicago, IL
Jeep Wrangler
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03/31/2018
Good Personal Service
This is a good shop and easy to deal with.

JB
JIM B.
Chicago, IL
Honda CR-V
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03/31/2018
Quality work at reasonable prices.
My wife and I have been using this family owned business for most all of our auto care for over 20 years. We have never had anything other then quality and affordable auto maintenance. Nortown is for us a no brainer.

MW
Micheal W.
Chicago, IL
Jeep Wrangler
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03/29/2018 Category: Service
Michael said this business provided great service. Jimmy was a nice guy. His vehicle was ready when promised and all the work was done perfectly.
This review was collected via phone interview by Customer Research Inc.

AG
ANDRES G.
Chicago, IL
Chevrolet Cruze
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03/15/2018
Repaired hole in tire.
I appreciate the work done to patch and plug the hole in my tire. You took the time to clean corrosion on the wheel to ensure a better seal with the tire. I don't think that all shops would do that. Keep up the good work. Thank you.

NG
NICK G.
Chicago, IL
Lexus RX 300
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03/06/2018
Excellent service. Great staff. Honest pricing.
I was extremely impressed with the service and staff at Northtown. I received personal service from the owner Jimmy. These guys are real pros. Service was quick and professional. There pricing was honest and fair. I highly recommend Northtown.

HW
HENRIETTA W.
Chicago, IL
Volkswagen Jetta Sedan
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03/01/2018
Tire/Rim Service
I received service from Jimmy. He was competent, pleasant, and professional. Hard to beat this combination, in any service situation.

MR
MAXWELL R.
Chicago, IL
Lexus IS 250
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02/23/2018
Phenomenal Service
The staff at Nortown went to tremendous lengths to insure that some tires I needed were procured and installed on the same day I brought my car in. That meant that, rather than wait an extra day for the the tires to be delivered, one of the members of the Nortown staff had to drive out to a distant suburb to pick them up. That’s the kind of service you just don’t see anymore. I can’t recommend Nortown more highly.

JH
John H.
Oak Lawn, IL
Chevrolet Chevy Express
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02/16/2018 Category: Service
John said the experience was good. He was in and out within 20 minutes. The experience was good.
This review was collected via phone interview by Customer Research Inc.

JW
JAY W.
Chicago, IL
Toyota Land Cruiser
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02/15/2018
Simply awesome!
Ok, this is not BS! Jimmy, Alex and the ent Re team are the nicest, most attentive team you will find. Don’t hesitate for anything new to old, small to large job!

KT
Keith T.
Chicago, IL
Chevrolet Impala
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02/10/2018 Category: Service
Keith said the employees were excellent and treated him well.
This review was collected via phone interview by Customer Research Inc.

AL
Allison L.
Arlington Heights, IL
Toyota Corolla
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02/09/2018 Category: Service
Allison said the business did a great job.
This review was collected via phone interview by Customer Research Inc.

HG
HOLLIS G.
Chicago, IL
Lexus RX 350
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01/31/2018
Hollis Griffin
Complete expert care of our car is very much appreciated.
Jimmy you and your crew are the BEST

AG
ANDRES G.
Chicago, IL
Chevrolet Cruze
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01/29/2018
Excellent Service
I would recommend this facility for service. As soon as I drove in, I felt that I was a valued customer. I asked a lot of questions and was very satisfied with the answers. I have been looking for a shop that I can have my car serviced with confidence that the work will be done well. I think this is the place.

JB
JIM B.
Chicago, IL
Acura RDX
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01/11/2018
Accessible, affordable and and reasonable pricing.
I’ve had a 25+ years of auto care with the Nortown family auto shops. First with George and Della up the street and for the last two years with Jimmy at Nortown a block to the west. Same excellent care, same accessibility and same family atmosphere. If you’re looking for quality work at reasonable prices, you really ought to check them out.

JH
John H.
Chicago, IL
Dodge Grand Caravan
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12/29/2017 Category: Service
John said the service was quick, prompt, friendly and thorough.
This review was collected via phone interview by Customer Research Inc.

EV
Edry V.
Mount Prospect, IL
Mercedes-Benz C300
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12/27/2017 Category: Service
Edry said the employees were friendly and did a fantastic job. He will continue using this business.
This review was collected via phone interview by Customer Research Inc.

MO
Mohamed O.
Chicago, IL
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12/27/2017 Category: Service
Mohamed said the service was great.
This review was collected via phone interview by Customer Research Inc.

EB
ED B.
Chicago, IL
Scion xA
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12/16/2017
Technically astute & customer centric
Great job guys, thanks.