Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

121 Reviews

98% Would Recommend
Latest Review 8 days ago

Reviews


NB
NANCY B.
Chicago, IL
Volkswagen New Beetle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2018
Efficient work, good customer service
l took my 2001 New Beetle in to Nortown for its checkup and regular service. Jimmy and team looked over the car, recommended basic service, checked everything I requested and more -- and completed the work the same day. The total price was fair. I'll definitely go back next time my car needs service.

SP
STEVE P.
Chicago, IL
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
Excellent!
Great work. Fast and proficient. Very honest and ethical.

FA
FERNANDO A.
Chicago, IL
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2018
1965 fastback
Absolutely love this gentleman! I would highly recommend Nortown service to anyone in the country .

RB
ROCCO B.
Chicago, IL
Cadillac STS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2018
Professional talent .
Jimmy and his guys are so eager to please that you just know you’re gonna feel they are the only ones who will service your car . I have been dealing with Norton since the founder of Nortown, Jimmy’s Dad, was there running the place and I can fully vouch for this companies professional prowess and curtesy. On a scale of 1 - 10 ?,,,10 and if I could rate them higher I certainly would.

WC
WILLIAM C.
Chicago, IL
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
BEST AUTO SERVICE IN TOWN!
Not only the best service in Chicago but anywhere else too.
Including the most courteous and knowledgeable owner and all employees.
Our rating is more than 5 Stars!

BM
Barry M.
Chicago, IL
Lincoln Navigator
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Barry said they are always on time and get it done.
This review was collected via phone interview by Customer Research Inc.

KG
KENNETH G.
Chicago, IL
Acura 3.2TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Maintenance on my car
Outstanding &quality techs, long time customer of Nortown Automotive! Always take extra time to explain the work done on my car!

LB
LINDA B.
Barrington, IL
Mercedes-Benz ML350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Great service!
Norton recently serviced our 206 Mercedes and did a wonderful job. We were in a time crunch and Jimmy really helped us out! Highly recommend them!

BG
BOB G.
Chicago, IL
Suzuki Kizashi
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2018
Great service
Also timely, friendly and reasonably priced service.

FW
Fran W.
Chicago, IL
Oldsmobile Eighty-Eight
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Fran said she wished this business could have found the problem earlier. She liked the employees. They are always very nice and helpful. She thinks its better if the customer knows the problem before hand.
This review was collected via phone interview by Customer Research Inc.

DM
DENNIS M.
Chicago, IL
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018
Responsive
Jimmy is always responsive knowledgeable and skilled in his diagnosis and repairs

TS
Tish S.
Chicago, IL
Cadillac DeVille
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2018 Category: Service
Tish said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Chicago, IL
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
John said that the place is always good to him, they get him in and out quickly.
This review was collected via phone interview by Customer Research Inc.

EB
ERIC B.
Chicago, IL
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018
Difficult air bag problem solved!
Nortown came through for me with my car's really difficult to fix airbag problem, with it being an older car and parts hard to get or let alone even find. What could have been a real repair nightmare was solved by the Nortown mechanics at a very reasonable price. Ask for Jimmy, he will get it done and work with your personal schedule!

TW
Tom W.
Chicago, IL
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Tom said Jimmy was good and fair to him.
This review was collected via phone interview by Customer Research Inc.

AG
ANDRES G.
Chicago, IL
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018
Nortown Auto
Had an overheated car thanks to a burst hose. Nortown mechanic replaced the hose, flushed the cooling system, and added the antifreeze. Driving again. Thank you for your excellent service.

SS
Sarah S.
Chicago, IL
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Sarah said this business was very friendly.
This review was collected via phone interview by Customer Research Inc.

SB
STEVE B.
Chicago, IL
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Honesty
Jimmy and the crew are always honest with me. They present all the options and allow me to pick what services I want to perform. This is a multi generational family owned business with a strong reputation and it's clear they want to keep that reputation at the highest level.

ID
Isabelle D.
Buchanan, MI
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Isabelle said she would recommend the business.
This review was collected via phone interview by Customer Research Inc.

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NICK S.
Chicago, IL
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018
Good Personal Service
This is a good shop and easy to deal with.