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SureCritic / Nortown Auto LLC
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Nortown Auto LLC

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(422 Reviews)
92
Write a Review
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Score Details

5 stars
94%
4 stars
3%
3 stars
1%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
92
Net Promoter Score ®

Business Details

Categories
Contact
(773) 276-2884
Visit Website
Closed
Business Hours

Business Hours

Mon
9:00 AM - 6:00 PM
Tue
9:00 AM - 6:00 PM
Wed
9:00 AM - 6:00 PM
Thu
9:00 AM - 6:00 PM
Fri
9:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1311 W North Ave Chicago, IL 60642
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Nortown Auto LLC's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(422 Reviews)
Write a Review
Recent Reviews
Verified Customer
Chicago, IL
Jeep Liberty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2025
verified customerVerified Customer
10
Honest and efficient
I appreciated the fact that everything was well explained and executed with the possibility to be shown everything that was done and replaced.
Nortown Auto from Nortown Auto LLC responded on 07/22/2025 09:31 AM

We’re glad to hear you felt well-informed during your visit! Transparency is our middle name—right after “Nortown Auto,” of course.

Verified Customer
Chicago, IL
Jeep Liberty
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2025
verified customerVerified Customer
10
Great Family Owned Business
Always happy with the communication and service provided
Nortown Auto from Nortown Auto LLC responded on 07/15/2025 09:30 AM

We're glad to hear our communication and service hit the mark! We strive to keep your experience as smooth as a well-oiled machine.

Verified Customer
Chicago, IL
Honda Accord Cpe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/12/2025
verified customerVerified Customer
10
Nortown Auto is the best!!
I’ve been taking my cars to Nortown for repairs and maintenance for over ten years. Family owned and operated. Highly recommend this independent auto tech and repair facility. Very conveniently located at the expressway and North Avenue.
Nortown Auto from Nortown Auto LLC responded on 07/13/2025 09:30 AM

It's great to hear you've been part of our Nortown family for a decade! Conveniently located and excellent service—it's like we hit the jackpot.

BD
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BRIAN D.
Chicago, IL
Ford Fusion
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2025
verified customerVerified Customer
10
Always find the stuff the last guys (dealership) left off or did wrong.
Got it done as they said they would.
Nortown Auto from Nortown Auto LLC responded on 07/11/2025 07:03 AM

THANK YOU BRIAN We're glad to hear we delivered on our promises—no magic tricks involved, just good old-fashioned service! Come back anytime. SEE YOU NEXT TIME ... JIMMY 

NORTOWN AUTOMOTIVE

AM
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Abelardo M.
Chicago, IL
Cadillac Escalade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2025
verified customerVerified Customer
10
Had a no start problem
They took my truck in despite being super busy and took a few days to find the problem but they did everything they could to fix it and get me back on the road communicated with me every step of the way and I haven’t had any more issues since then
Nortown Auto from Nortown Auto LLC responded on 07/10/2025 07:09 AM

THANK YOU AND We appreciate your patience as we tackled the truck troubles and kept you in the loop—definitely a team effort! It’s great to hear you’re back on the road without any hiccups. JIMMY .

NORTOWN AUTOMOTIVE

CH
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CHRISTIAN H.
Chicago, IL
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
At ease
Every time I come here they make me feel at ease. They're always busy but they will definitely take the time to explain what is wrong with the vehicle. That's customer service.

Thank you.
Nortown Auto from Nortown Auto LLC responded on 07/09/2025 09:31 AM

We're glad you feel at ease with us, even amidst the busy chaos—consider us your vehicle's personal therapists! Your satisfaction is our fuel.

Nortown Auto from Nortown Auto LLC responded on 07/09/2025 10:36 AM

THANK YOU AGAIN CHRISTIAN AND FOR GREAT COVERSATION ABOUT THE OLD NEIGHBORHOOD .... JIMMY 

NORTOWN AUTOMOTIVE

JL
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JOAN L.
Chicago, IL
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Car repair
Fabulous!!
Nortown Auto from Nortown Auto LLC responded on 07/02/2025 09:31 AM

We're glad you found us fabulous! We aim to keep that fabulousness rolling.

JB
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Jeff B.
Chicago, IL
Porsche Cayenne
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
Transparent and efficient service
Guys were great! Very transparent and easy to work with to a great fix. Thanks!
Nortown Auto from Nortown Auto LLC responded on 06/20/2025 06:54 AM

THANK YOU SO MUCH JEFF  it was my pleasure and great stories  as well . see you next time jimmy and james . 

NORTOWN AUTOMOTIVE

GH
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GREG H.
Chicago, IL
Jeep Grand Cherokee
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2025
verified customerVerified Customer
10
Great auto shop
Jimmy took care of me and only place I’ll take my car to
Nortown Auto from Nortown Auto LLC responded on 05/25/2025 09:31 AM

We appreciate your loyalty and are glad to hear Jimmy hit the spot! Your car is in good hands with us.

DD
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DEBRA D.
Chicago, IL
Buick LeSabre
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2025
verified customerVerified Customer
10
Great
Cannot recommend enough! I will be back to Nortown Auto for any future needs. Thank you!
Nortown Auto from Nortown Auto LLC responded on 05/01/2025 09:31 AM

It sounds like we've earned a loyal fan! We look forward to helping you keep your wheels turning in the future.

Verified Customer
Chicago, IL
Lincoln MKZ
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/25/2025
verified customerVerified Customer
10
Always honest and willing to educate you
Jimmy and his mechanics always do great job. I appreciate that they're honest and want to show you and educate you on what needs to be done. Always a fair price!
Nortown Auto from Nortown Auto LLC responded on 04/26/2025 09:31 AM

We appreciate your kind words about our team! Honesty and education are part of our mechanics’ charm—just don't ask them to teach a class.

WV
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WILLIAM V.
Chicago, IL
Cadillac Allante
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Nortown is the best.
I have a 30-year old Allante that Nortown maintains perfectly. I recently drove 500 miles at mostly 80 MPH. It ran like a top.
Nortown Auto from Nortown Auto LLC responded on 04/19/2025 09:30 AM

We're glad to hear your Allante is cruising like a champion! Here's to many more smooth rides and adventures ahead.

Verified Customer
Chicago, IL
Jeep Compass
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/17/2025
verified customerVerified Customer
10
Quick and considerate
They did a great job at diagnosing the issues with my car and talking me through the needed repairs. They then also showed me the bad parts after the repair so I could see what the issue was. I needed a decent amount of work done and they were able to get it all done in less than a day.
Nortown Auto from Nortown Auto LLC responded on 04/18/2025 09:31 AM

It sounds like we hit the automotive jackpot for you! We're glad you appreciated the transparency and speedy service.

Verified Customer
Chicago, IL
Ram ProMaster Cutaway
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/16/2025
verified customerVerified Customer
10
Fast response
Had a slow leak in a tire dropped off withittle notice. Repaired quickly and rotated tires. Back on the road. Yeaa
Nortown Auto from Nortown Auto LLC responded on 04/17/2025 09:31 AM

We’re glad we could get you back on the road quickly! Who knew a tire could have such busy social life—leaking all over the place!

SW
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SANDY W.
Chicago, IL
Saab 9-3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/11/2025
verified customerVerified Customer
10
Friendly efficient service.
As always Nortown was ready and eager to service my car. Their care and excellent knowledge is always there. The shop is always clean and friendly.
Nortown Auto from Nortown Auto LLC responded on 04/12/2025 09:31 AM

We’re happy to hear you feel right at home with us! A clean shop and friendly faces are our secret sauce.

Service Coupons and Posts
We're thrilled to hear we got your truck back on the road! 🚚💨 Our team loves a good challenge, even when busy. Thanks for trusting us with the fix and for the kind words! We'll keep the engines running! 🔧✨ #NortownAuto #CustomerCare
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We appreciate the kind words! 😊 Making our customers feel at ease is our top priority, even on our busiest days! 🚗🔧 Great customer service is our jam! Thank you for trusting us with your vehicle. #CustomerCare #NortownAuto
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Thanks a million for the fabulous shout-out! 🌟 We're thrilled to know you think so highly of us. Our team is always here to keep your ride running smoothly! 🚗💨 #NortownAuto #AutoExcellence
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We're thrilled to hear we made your auto experience as smooth as your ride! 🚗✨ Transparency and teamwork are our jam! Thanks for trusting us to keep you rolling. 🤝 #NortownAuto #CustomerSatisfaction
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We're thrilled to be your one-stop shop for car care! 🚗💨 Jimmy and the team appreciate your trust in us. Your ride is in good hands! 🙌 #NortownAuto #CustomerCare
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Wow, thanks for the glowing recommendation! 🚗✨ We're thrilled to be your go-to for all things automotive. Remember, we're always here to keep you on the road! Can't wait to see you again! #NortownAuto #CustomerAppreciation
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We're thrilled to hear your 30-year-old Allante is still cruising like a champ! 🚗💨 500 miles at 80 MPH? Now that’s what we call a classic road trip! Thanks for trusting us with your ride! #NortownAuto #ClassicCars
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We're thrilled to hear that our team’s eagerness shines through! 🚗✨ We believe a clean shop and friendly faces are just as important as great service. Thanks for choosing us! Ready to keep your ride in top shape! 🌟 #NortownAuto #CustomerCare
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Thanks for stopping by and trusting us with your bulbs! 💡 We're thrilled to hear you had a great experience and can’t wait to tackle those bigger projects when the time comes. Remember, we're just a pit stop away! 🚗💨 #NortownAuto #HereToHelp
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We're thrilled to hear that you found honesty and efficiency in our work! 🚗✨ Our team is here to keep your car running smoothly without breaking the bank. See you on your next visit for more tire-iffic service! 😂 #NortownAuto #CustomerAppreciation
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?? We love helping you hit the road safely! We're thrilled you had a great experience with our team and that Jimmy delivered the service you needed before holiday travels. We're just a "brake" away whenever you need us! ?️ #BrakeService #CustomerCare
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We're revved up to hear you enjoyed our great service and friendly team! ?✨ At Nortown Auto LLC, we believe in putting a smile on every mile. Thanks for the love! ❤️ #CustomerJoy #NortownAuto
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We're revved up by your kind words! ?? Thanks for the recommendation! Our team works hard to keep your wheels turning smoothly. We're here for all your automotive needs—no pit stops needed! ?️ #NortownAuto #CustomerAppreciation
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?✨ We're blushing! Thank you for trusting us with your rides over the years—our mechanics love a loyal customer! We promise to keep the assessments honest and the work top-notch! ?️? #TrustyMechanics #NortownAuto
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Thanks for the love! ❤️ Our team works hard to keep your engines running smoothly and your smiles wide! ?? We appreciate your recognition of our customer support—it's what we live for! #NortownAuto #CustomerCare
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Thank you for the loyalty! ?✨ We're thrilled to keep your trusty ride rolling. It’s like a fine wine—better with age! Cheers to many more years of dependable service! ?? #NortownAuto #ReliableService
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Thanks for the love! ❤️ At Nortown Auto, we believe in family vibes and honesty, just like Grandma's warm cookies! ? Here's to many more years of smooth rides and happy faces! ?? #FamilyBusiness #NortownAuto
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We're thrilled to be your go-to spot for all your car's needs! ?✨ Whether it's a quick fix or a full makeover, we've got you covered. Thanks for trusting us with your ride! ? #NortownAuto #CarCareLove
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We love hearing that Jimmy's tire-tastic skills got you rolling in a day! ?? Thanks for your trust and the shout-out! We promise to keep the wheels turning smoothly for you! ? #NortownAuto #TireExperts
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Thanks for the 5-star review, Jason! We're glad we could get your van back on the road. We appreciate your trust in Nortown Auto LLC! ? #HappyCustomer #NortownAuto
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Thanks for being part of the Nortown family, Arturo! ? We're delighted to have you as a loyal customer. We'll keep driving those great services your way! #CustomerAppreciation #NortownAuto
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Thanks for the 5-star review, Steve! ? Glad we could keep you cool in more ways than one! ⛄️ We appreciate your support! #CustomerSatisfaction #NortownAutoLLC
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??️ Hey there, Joann! Thanks for the kind words! We're thrilled to be keeping your vintage ride in top shape. Your trust means the world to us! #CustomerAppreciation #NortownAuto
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Thanks for the ⭐️⭐️⭐️⭐️⭐️ review, Sandy! We're charged up by your kind words. ⚡️ We're glad we could get you back on the road in no time. #CustomerSatisfaction #FastService
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? Thanks for the kudos, Stuart! We're thrilled to hear you had a great experience with our team. Your awesome review made our day! ?? #CustomerAppreciation #NortownAutoLLC
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30 years of friendship and trust means the world to us! ? Thank you for your continued loyalty and support. Here's to many more years together! #CustomerAppreciation #NortownAuto
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Hey there! ? Thanks for the amazing review, Sandy! It's always a pleasure to keep your wheels rolling smoothly. We're here to keep you smiling on the road! #CustomerAppreciation #NortownAuto
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? Thank you for the fantastic review! We're thrilled to hear about your positive experience with us. We're glad we could get your vehicle back on the road quickly. We hope to see you again soon! #HappyCustomers #NortownAuto
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????? Thank you for trusting us with all your vehicles! We appreciate your kind words and are thrilled to hear about your satisfaction! ?? #NortownAuto #Chicago
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????? Thank you for the amazing review! We're thrilled to hear that you appreciate our team's expertise and care. ?? We're grateful for your support and the referrals you've sent our way. ?? Your safety is our priority, and we
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?⭐️?⭐️? Thank you for the amazing 5-star review! We're glad you had a great experience with us and we appreciate your recommendation to your friends. We're here to help anytime you need us. See you soon! #CustomerAppreciation #NortownAuto #Chicago
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Thanks for the kind words, Denise! ? We're so glad you had a great experience with our staff. #Chicago #NortownAuto #CustomerService #HappyCustomers
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Thanks for the kind words, Benjamin! ? We're proud of our mechanics and their commitment to getting the job done right. #NortownAutoLLC #Chicago #AutoRepair
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Thanks for the kind words, Michelle! We're thrilled to hear you had a great experience with Jimmy and the team. ? #NortownAutoLLC #Chicago
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?? #Smooth #Quick #Chicago
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Thanks for the 5-star review, James! We're glad you're always pleased with the service you receive at Nortown Auto LLC ? #Chicago #AutoServices #CustomerSatisfaction
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???? Amazing service! Friendly staff, car ready on time. #Chicago #CustomerService #HappyCustomer ?
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Thanks for the great review, Aaron! ? We're glad you had a great experience with us. #NortownAutoLLC #Chicago #HighQuality #FastService #GreatCommunication #FairPricing
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??? #familyowned #careservice #Chicago
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Thanks for the kind words, Mike! We're so glad you're happy with the service you've received from Jimmy and the team at Nortown Auto LLC. ?? #germancar #Chicago
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Thanks for the kind words, Thomas! ? We're so glad you enjoyed your visit to Nortown Auto LLC. #HappyCustomers #Chicago
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Thanks for the 5-star review, Joann! ????? We're glad we could help keep your car safe and running. #NortownAutoLLC #Chicago
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