Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

112 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


FW
Fran W.
Chicago, IL
Oldsmobile Eighty-Eight
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Fran said she wished this business could have found the problem earlier. She liked the employees. They are always very nice and helpful. She thinks its better if the customer knows the problem before hand.
This review was collected via phone interview by Customer Research Inc.

DM
DENNIS M.
Chicago, IL
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018
Responsive
Jimmy is always responsive knowledgeable and skilled in his diagnosis and repairs

TS
Tish S.
Chicago, IL
Cadillac DeVille
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2018 Category: Service
Tish said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JH
John H.
Chicago, IL
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
John said that the place is always good to him, they get him in and out quickly.
This review was collected via phone interview by Customer Research Inc.

EB
ERIC B.
Chicago, IL
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018
Difficult air bag problem solved!
Nortown came through for me with my car's really difficult to fix airbag problem, with it being an older car and parts hard to get or let alone even find. What could have been a real repair nightmare was solved by the Nortown mechanics at a very reasonable price. Ask for Jimmy, he will get it done and work with your personal schedule!

TW
Tom W.
Chicago, IL
Cadillac DeVille
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Tom said Jimmy was good and fair to him.
This review was collected via phone interview by Customer Research Inc.

AG
ANDRES G.
Chicago, IL
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018
Nortown Auto
Had an overheated car thanks to a burst hose. Nortown mechanic replaced the hose, flushed the cooling system, and added the antifreeze. Driving again. Thank you for your excellent service.

SS
Sarah S.
Chicago, IL
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Sarah said this business was very friendly.
This review was collected via phone interview by Customer Research Inc.

SB
STEVE B.
Chicago, IL
INFINITI G35 Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Honesty
Jimmy and the crew are always honest with me. They present all the options and allow me to pick what services I want to perform. This is a multi generational family owned business with a strong reputation and it's clear they want to keep that reputation at the highest level.

ID
Isabelle D.
Buchanan, MI
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Isabelle said she would recommend the business.
This review was collected via phone interview by Customer Research Inc.

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NICK S.
Chicago, IL
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018
Good Personal Service
This is a good shop and easy to deal with.

JB
JIM B.
Chicago, IL
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018
Quality work at reasonable prices.
My wife and I have been using this family owned business for most all of our auto care for over 20 years. We have never had anything other then quality and affordable auto maintenance. Nortown is for us a no brainer.

MW
Micheal W.
Chicago, IL
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Michael said this business provided great service. Jimmy was a nice guy. His vehicle was ready when promised and all the work was done perfectly.
This review was collected via phone interview by Customer Research Inc.

AG
ANDRES G.
Chicago, IL
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2018
Repaired hole in tire.
I appreciate the work done to patch and plug the hole in my tire. You took the time to clean corrosion on the wheel to ensure a better seal with the tire. I don't think that all shops would do that. Keep up the good work. Thank you.

NG
NICK G.
Chicago, IL
Lexus RX 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018
Excellent service. Great staff. Honest pricing.
I was extremely impressed with the service and staff at Northtown. I received personal service from the owner Jimmy. These guys are real pros. Service was quick and professional. There pricing was honest and fair. I highly recommend Northtown.

HW
HENRIETTA W.
Chicago, IL
Volkswagen Jetta Sedan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2018
Tire/Rim Service
I received service from Jimmy. He was competent, pleasant, and professional. Hard to beat this combination, in any service situation.

MR
MAXWELL R.
Chicago, IL
Lexus IS 250
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2018
Phenomenal Service
The staff at Nortown went to tremendous lengths to insure that some tires I needed were procured and installed on the same day I brought my car in. That meant that, rather than wait an extra day for the the tires to be delivered, one of the members of the Nortown staff had to drive out to a distant suburb to pick them up. That’s the kind of service you just don’t see anymore. I can’t recommend Nortown more highly.

JH
John H.
Oak Lawn, IL
Chevrolet Chevy Express
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018 Category: Service
John said the experience was good. He was in and out within 20 minutes. The experience was good.
This review was collected via phone interview by Customer Research Inc.

JW
JAY W.
Chicago, IL
Toyota Land Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2018
Simply awesome!
Ok, this is not BS! Jimmy, Alex and the ent Re team are the nicest, most attentive team you will find. Don’t hesitate for anything new to old, small to large job!

KT
Keith T.
Chicago, IL
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018 Category: Service
Keith said the employees were excellent and treated him well.
This review was collected via phone interview by Customer Research Inc.