Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

458 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


HL
Hinte L.
Germantown, TN
Toyota FJ Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2019 Category: Service
Hinte said that he was in a bind, he needed the vehicle work done in 24 hours, and he did the work in 24 hours. He added he wants to thank John for diagnosing and fixing his vehicle in a timely manner.
This review was collected via phone interview by Customer Research Inc.
John S. from Oak Court Auto responded on 10/14/2019

Thank you for the generous review and for choosing us to assist you with your vehicle. We are glad to have been able to help get you back on track. If there is anything that we can do for you, please do not hesitate to stop by.

John Smith

SV
Sissy V.
Memphis, TN
BMW X3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Sissy said the staff provided good service.
This review was collected via phone interview by Customer Research Inc.
John S. from Oak Court Auto responded on 10/14/2019

Thank you for the generous review and for choosing us to assist you with your vehicle. If there is anything that we can do, please do not hesitate to stop by.

John Smith

Verified Customer
Memphis, TN
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019
Fast, Fair, Excellent
First visit to Oak Court. Very pleased with service. Will definitely return.
John S. from Oak Court Auto responded on 10/04/2019

Thank you for your generous review and for choosing us to assist you with your vehicle. It was a pleasure being able to assist you. If there is anything that we can do, please do not hesitate to stop by.

John Smith

MF
Michael F.
Memphis, TN
Volkswagen Passat
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/03/2019 Category: Service
Michael said the staff did everything he asked them to do, they are polite and it's a great place to do business.
This review was collected via phone interview by Customer Research Inc.
John S. from Oak Court Auto responded on 10/07/2019

Thank you for the generous review and for choosing us to assist you with your vehicle. If there is anything that we can do for you, please do not hesitate to stop by.

John Smith

Verified Customer
Memphis, TN
Kia Rondo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2019
Outstanding customer service
The people, who work at Oak Auto are knowledgeable, friendly, and fair. When you leave there, you feel you haven’t been overcharged for your repair. But, you have received excellent service.
John S. from Oak Court Auto responded on 10/01/2019

Thank you for the generous review and for choosing us to assist you with your vehicle. If there is anything that we can do, please do not hesitate to stop by.

John Smith

Verified Customer
Memphis, TN
FIAT 500
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/26/2019
Didn’t do the job!
Took my husband’s car in after he ran over a big branch on Wolf River. Making sounds and not driving well. Left it at the garage in no particular hurry to get it back. I asked more than once if they drove it after they removed the branch and was told they had. Car is still rattling and motor has something amiss. Not sure why they would return a car still preforming poorly. I am a first time customer and will not be returning. Shame on you for saying you test drove my car. Hope you don’t just ignore women.
John S. from Oak Court Auto responded on 09/27/2019

The vehicle was brought in and had a tree branch stuck under the vehicle. We checked the vehicle over and removed the the branch from under the vehicle and test drove the vehicle. The technician did not hear any of the noise that was described to us and we recommended that the vehicle be taken to the dealership since we are limited with the amount of work that we are able to do on Fiat. A coupon was used and therefore the check out and removal of the branch was free of no charge. No one was ignored and we explained everything that we saw and stressed that it be taken to the dealership for further evaluation since it only had 30,000 miles. We apologize if any translation was lost but we stuck by our word and did not rush through anything. 

John Smith

MG
Madison G.
Memphis, TN
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019
oil change
had an oil change
John S. from Oak Court Auto responded on 09/26/2019

Thank you for the generous review and for choosing us to assist you with your vehicle. If there is anything that we can do for you, please do not hesitate to stop by.

John Smith

AV
April V.
Memphis, TN
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/21/2019
Great Work
The staff is friendly. All of my repairs are done in a timely matter and very reasonable.
John S. from Oak Court Auto responded on 09/21/2019

Thank you for the generous review and for choosing us to assist you with your vehicle. If there is anything that we can do, please do not hesitate to stop by.

John Smith

AH
Adrian H.
Germantown, TN
Chevrolet Equinox
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019
Trustworthy!! Excellent service!
This is a place that you can trust will do a great job and will be honest!
John S. from Oak Court Auto responded on 09/21/2019

Thank you for the generous review and for choosing us to assist you with your vehicle. If there is anything that we can do, please do not hesitate to stop by.

John Smith

MC
Mary C.
Memphis, TN
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019
Great service
The people at Oak Court were terrific. Easy to make an online appointment and the work was on time and fairly priced
John S. from Oak Court Auto responded on 09/18/2019

Thank you for your generous review and for choosing us to assist you with your vehicle. We are glad to hear that the online portion has worked out well and we hope to continue the ease of scheduling for you. If there is anythng that we can do, please do not hesitate to stop by.

John Smith

ML
Margaret L.
Millington, TN
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Margaret said she always uses this business and loves going there. She stated the staff is very professional and courteous, and they don't do work that is unneeded. She also mentioned they always explain the service.
This review was collected via phone interview by Customer Research Inc.
John S. from Oak Court Auto responded on 09/16/2019

Thank you for the generous review and for choosing us to assist you with your vehicle. If there is anything that we can do, please do not hesitate to stop by.

John Smith

SG
Steven G.
Memphis, TN
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Spoke with Velda. She said that John is always professional
This review was collected via phone interview by Customer Research Inc.
John S. from Oak Court Auto responded on 09/16/2019

Thank you for the generous review and for choosing us to assist you with your vehicle. It is always a pleasure to assist you and if there is anything that we can do, please do not hesitate to stop by.

John Smith

Verified Customer
Memphis, TN
Nissan Pathfinder
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/08/2019
Great Service
I never have an issue when i come to them and they definitely help to accomodate your needs even when you dont know what you are talking about.
John S. from Oak Court Auto responded on 09/09/2019

Thank you for the generous review and for choosing us to assist you with your vehicle. We love to help the best that we can with any questions that you may have. If there is anything that we can do, please do not hesitate to stop by.

John Smith

DT
David T.
Memphis, TN
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019
Honda Civic
Always great service!
John S. from Oak Court Auto responded on 09/09/2019

Thank you for your generous review and for choosing us to assist you with your vehicle. If there is anything that we can do, please do not hesitate to stop by.

John Smith

GS
Gregory S.
Memphis, TN
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019 Category: Service
Gregory said he has been going to the business for 10 years. The staff take care of his vehicle and they provide very good service. He also added that John, the owner, is a wonderful guy and gives great customer service to him.
This review was collected via phone interview by Customer Research Inc.
John S. from Oak Court Auto responded on 09/06/2019

Thank you for the generous review and for choosing us to assist you with your vehicle. We appreciate your loyalty in allowing us to consitently assist you and hope to continue to do so for you. If there is anything that we can do, please do not hesitate to stop by.

John Smith

IE
Ian E.
Memphis, TN
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019
Best in town
Fair, honest and fast
John S. from Oak Court Auto responded on 08/30/2019

Thank you for the generous review and for choosing us to assist you with your vehicle, it is always a pleasure. If there is anything that we can do, please do not hesitate to stop by.

John Smith

LM
Laura M.
Memphis, TN
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2019
Fair, consistent, honest!!!!!
So glad we found them after the move!!!!
John S. from Oak Court Auto responded on 08/29/2019

Thank you for the generous review and for choosing us to assist you with your vehicle. We are so glad that you were able to find us and hopefully we were not too difficult to find. It is always a pleasure to assist you and if there is anything that we can do, please do not hesitate to stop by.

John Smith

WK
WREN K.
Memphis, TN
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2019
The courtesy, professionalism, and efficiency of John Smith and his employees.
My husband (when he was alive) and I have been going to John Smith and his technicians for more than 20 years, to service all of our vehicles. After my husband died, I continued to trust John and his staff, to my benefit. Unlike my husband, I know nothing about cars. But John does, and he has always been honest and fair, and has extended the life of our vehicles beyond their expected life spans. In addition, he has been helpful and accommodating in emergencies. I told John that he has to outlive me; otherwise, I don't know whom I would trust to care for my car.
John S. from Oak Court Auto responded on 08/23/2019

Thank you for the generous review and for choosing us to assist you with your vehicle. It is always a pleasure to assist you and to just see you. Thank you for trusting us and continuing to support us. If there is anything that we can do for you, please do not hesitate to stop by. You are apart of the family here

John Smith

GB
Garner B.
Arlington, TN
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019 Category: Service
Garner said he was satisfied with the business.
This review was collected via phone interview by Customer Research Inc.
John S. from Oak Court Auto responded on 08/23/2019

Thank you for the generous review and for choosing us to assist you with your vehicle. If there is anything that we can do for you, please do not hesitate to stop by.

John Smith

PS
Paula S.
Memphis, TN
Nissan Versa
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/21/2019
I recommend Oak Court Auto in a heart beat. They are trustworthy and efficient.
Friendly and professional staff.
I am a 75 year old woman and they took care of my car without trying to talk me into additional expenses that were not necessary!! I have not had that experience at other places.
John S. from Oak Court Auto responded on 08/21/2019

Thank you for the generous review and for choosing us to assist you with your vehicle. It is always a pleasure when we can assist you and we do not believe in selling you anything that you do not need. If there is anything that we can do for you, please do not hesitate to stop by.

John Smith

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