Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

500 Reviews

98% Would Recommend
Latest Review 4 days ago

Reviews


LW
LEILANI W.
Lansing, MI
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018
Great experience
irst time working with Robert and his team, and it was such a great experience. They were able to start work on my car right away, the day before a holiday. Robert was up-front and communicative about the repairs I needed, and answered all my questions to make sure I understood what was going on. I appreciate how he took the time to explain things to me without making me feel bad about needing more details. I did some additional research with other repair shops, so I am confident in both the service and the pricing I received. I am so glad to have found a place I can trust, and I will definitely be working with O'Donnell's more in the future.

JR
Jessica R.
Lansing, MI
Chevrolet Cavalier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Jessica said the business always does a good job.
This review was collected via phone interview by Customer Research Inc.

JT
Julian T.
Lansing, MI
Saturn Outlook
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2018 Category: Service
Julian said the staff couldn't get the problem with his vehicle fixed, but they tried everything they could to do so.
This review was collected via phone interview by Customer Research Inc.

DW
Darryl W.
Lansing, MI
Chevrolet Caprice
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Darryl said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CM
Casie M.
Portland, MI
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Spoke with Casey. She said she called the business in the morning, the staff got her in quickly, and fixed her vehicle in less than 10 hours.
This review was collected via phone interview by Customer Research Inc.

MM
MUHAMMAD M.
Lansing, MI
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018
Rear Right Break Work - Flux Pipe Replaced
IM satisfied with your worked

DH
Dominique H.
Lansing, MI
Pontiac Grand Prix
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2018 Category: Service
Dominique said the employees were good, but the price was a little high.
This review was collected via phone interview by Customer Research Inc.

SK
Suzie K.
Lansing, MI
Jeep Wrangler
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2018 Category: Service
Suzie said the service took a little longer than she thought it would. She said the staff were pleasant and competent.
This review was collected via phone interview by Customer Research Inc.

ET
Ed T.
Lansing, MI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Spoke with Anne. She said the business got her in and out in a timely manner.
This review was collected via phone interview by Customer Research Inc.

AO
Antoine O.
Lansing, MI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Antoine said this business took care of him. It went above and beyond. He was very satisfied with the good service he received.
This review was collected via phone interview by Customer Research Inc.

RB
Robin B.
Grand Ledge, MI
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Robin said she took her vehicle to this business because the brakes were smoking. They took her in right away without an appointment and fixed her brakes. They provided a great service and she appreciated what they did for her.
This review was collected via phone interview by Customer Research Inc.

RU
Ruth U.
Lansing, MI
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2018
Highly recommend
I found the staff to be professional, knowledgeable, friendly, and most importantly, honest. Exceeded my expectations and I will definitely use again.

JS
JOE S.
Lansing, MI
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018
Convemient and prompt service.
Good repair explanations. Fair pricing and quick response.

HL
HORACIO L.
Lansing, MI
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
Well timed service and fair prices
I’ve been to many different mechanics in the past and finally found one that breaks down what needs to be fixed in a way I can understand, any fix was done right the first time and at reasonable prices.

MR
MICHAEL R.
Lansing, MI
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2018
Excellent service (auto repair)
The staff at O'Donnell's Repair West is just the best -- honest, prompt, fairly priced. The customer is always well-informed as to what is considered an essential repair or servicing, as well as additional options and areas of concern to look out for in the future. I'm even given shuttle service between the garage and my house. I plan on remaining an O'Donnell's customer.

RF
Rebecca F.
Lansing, MI
Lincoln MKS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/26/2018 Category: Service
Rebecca said she would recommend the business.
This review was collected via phone interview by Customer Research Inc.

RR
Robert R.
Coleman, MI
Chevrolet Impala
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2018 Category: Service
Robert said they did a good job.
This review was collected via phone interview by Customer Research Inc.

DG
DAWN G.
Lansing, MI
GMC Envoy
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2018
Friendly and convenient.
I have an old vehicle, and they always look everything over to be sure it stays in good repair. It sometimes takes longer than I expect to complete repairs, but staff is courteous in explaining reasons for delays.

BP
BOB P.
Lansing, MI
Ford Taurus
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/01/2018
Thanks for the help
My transmission failed and we are new in town so I didn't know where to take it. The service manager was very friendly, honest and helpful. Since the cost of repair was going to be more than the value of the car I decided to get rid of the car instead of getting it fixed. They didn't try to pressure me into letting them fix it and even though they weren't going to repair it, they allowed my car to sit on their lot for a very long time while I weighed options and finally made arrangements to get rid of it.

I would definitely feel comfortable taking my car to them for repairs in the future.

LS
LOIS S.
Lansing, MI
Chevrolet Cobalt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2018
Close to home.
So far, it has been good.