99% Would Recommend
Latest Review 11 months ago

Sherry C. on 03/28/2017
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Sherry said she was happy with the service provided by this business. They were helpful. Jason and John were very friendly.
Vehicle: Toyota Sienna
Category: Service
Service Date: 03/10/2017
Review Created: 03/28/2017
This review was collected via phone interview by Customer Research Inc.
William O. on 03/17/2017
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"Old Town is Number One"
Jason, John and Brandon run a great Operation. They're honest and hard working. Would not trust the service on my car to anyone else.
Vehicle: Infiniti QX4
Service Date: 03/15/2017
Review Created: 03/17/2017 05:59 PM
Larry L. on 02/13/2017
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Larry said he was satisfied .
Vehicle: Toyota Avalon
Category: Service
Service Date: 02/09/2017
Review Created: 02/13/2017
This review was collected via phone interview by Customer Research Inc.
Ginger M. on 01/28/2017
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Ginger said this business does a good job providing service and she can count on them.
Vehicle: Mercedes-Benz SLK280
Category: Service
Service Date: 01/05/2017
Review Created: 01/28/2017
This review was collected via phone interview by Customer Research Inc.
Gene G. on 01/26/2017
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Gene said he took his vehicle in for an oil change. After cautioning them to be careful, they poked a hole in his radiator and it needed to be replaced. They also poked a hole in the condenser and it needed to be replaced. He was disappointed that both the radiator and condenser needed to be replaced at the cost of over $400. His other concern is he asked for a price quote on one of his other vehicles and they have not contacted him in over two weeks. He asked them to repair a third vehicle but they told his girlfriend they could not do the work. It is a simple procedure so he does not understand why they cannot do it. He would recommend this business for simple procedures.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 01/12/2017
Review Created: 01/26/2017
This review was collected via phone interview by Customer Research Inc.
Darrell G. on 01/26/2017
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Darrell said the business did a good job on the trailer and they were very courteous, friendly and their facility was clean but the price was a lot more than originally discussed. One of the new parts doesn't fit properly. He would recommend them for service but he would warn others to make sure they are getting what they ask for.
Category: Service
Service Date: 01/20/2017
Review Created: 01/26/2017
This review was collected via phone interview by Customer Research Inc.
PAUL A. on 01/11/2017
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"Professional, knowledgable service"
John and Jason Castro know cars, and that's good for anybody who takes their car to Old Towne Auto. Plus, they go the extra mile to make sure the customer is satisfied with the work and the price. I've been taking my car there for several years now, and see no reason to change.
Vehicle: Toyota Prius
Service Date: 01/09/2017
Review Created: 01/11/2017 02:16 PM
Jack W. on 12/30/2016
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Jack said he would recommend the business.
Vehicle: Toyota Corolla
Category: Service
Service Date: 12/22/2016
Review Created: 12/30/2016
This review was collected via phone interview by Customer Research Inc.
Dave W. on 12/28/2016
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Dave said this business got him in and out. He said they got the job done in a timely fashion and did it for the price they originally quoted him.
Vehicle: Ford Pickup
Category: Service
Service Date: 12/21/2016
Review Created: 12/28/2016
This review was collected via phone interview by Customer Research Inc.
Pam D. on 12/23/2016
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Pam said this business was honest and quick to respond.
Vehicle: Honda Accord
Category: Service
Service Date: 12/07/2016
Review Created: 12/23/2016
This review was collected via phone interview by Customer Research Inc.
CHERIE m. on 12/16/2016
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"Amazing service"
I feel truly blessed to have found Old Town Auto as the guys there are always friendly, reliable and honest. No doubt they're our family's place to take our vehicles for first! Thanks guys for always taking care of us!
Vehicle: Ford Pickup
Service Date: 12/16/2016
Review Created: 12/16/2016 10:08 PM
Jeremiah B. on 11/28/2016
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Jeremiah said they did a good job.
Vehicle: Toyota Highlander
Category: Service
Service Date: 11/21/2016
Review Created: 11/28/2016
This review was collected via phone interview by Customer Research Inc.
William O. on 11/27/2016
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"Honest and Complete Automobile Repairs"
If you want an honest evaluation and reliable service and repair work, then take your car to Old Town Auto Care. John, Jason and Brandon have up to date knowledge and the skill level to evaluate and repair any auto repair issue. It's a matter of peace of mind. I wouldn't take my car anywhere else to be serviced.
Vehicle: Infiniti QX4
Service Date: 11/21/2016
Review Created: 11/27/2016 07:52 PM
Tom B. on 11/26/2016
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Tom said John and Jason are the best.
Vehicle: Ford Pickup
Category: Service
Service Date: 11/01/2016
Review Created: 11/26/2016
This review was collected via phone interview by Customer Research Inc.
Sachin C. on 11/26/2016
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Sachin said the service was really good, but he questions the cost.
Vehicle: Honda Civic
Category: Service
Service Date: 11/23/2016
Review Created: 11/26/2016
This review was collected via phone interview by Customer Research Inc.
FOREST/JUDY C. on 11/19/2016
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"40k tune up saved me $ compared to dealer cost"
Took my 2014 Hyundai Tucson into Old Town Auto Care. Got an appointment quickly, dropped my car off in the morning, they took me to work, when the car was ready they picked me up. The total amount I paid was about $150 less than the dealer would have charged. They reviewed the work they did and gave me a quick update on my car. Would recommend to anyone living or working in Pleasanton.
Vehicle: Hyundai Tucson
Service Date: 11/17/2016
Review Created: 11/19/2016 09:34 AM
Serjio M. on 11/09/2016
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Serjio said this business found the problem, which was an oil leak. However, they didn't tighten it enough.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 10/27/2016
Review Created: 11/09/2016
This review was collected via phone interview by Customer Research Inc.
CHERIE m. on 11/07/2016
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"Sincere Service "
The team at Old Town Auto Care is not only a trustworthy place to have your vehicle well-taken care of, it's also a place the genuinely cares about its customers. I really appreciate their services!
Vehicle: Ford Pickup
Service Date: 10/27/2016
Review Created: 11/07/2016 10:23 PM
Scott S. on 10/22/2016
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Scott said everything went fine with the business.
Vehicle: Porsche Panamera
Category: Service
Service Date: 09/29/2016
Review Created: 10/22/2016
This review was collected via phone interview by Customer Research Inc.
Beth W. on 10/22/2016
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Beth said the business honest and did a good job with explaining everything well to her.
Vehicle: Saturn LS1
Category: Service
Service Date: 10/19/2016
Review Created: 10/22/2016
This review was collected via phone interview by Customer Research Inc.
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