Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

87 Reviews

99% Would Recommend
Latest Review 6 months ago

Reviews


BA
Beth A.
Pleasanton, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018
Finally, a place I can trust!
I was referred to Jason & John by Monument Auto Parts for failed smog diagnostic work. They were fantastic. They were able to find the problem, replace the failed part & we passed smog shortly after. They were so friendly, I felt like I'd known them for years. They gave me a quote on some A/C work that was more than fair and I am taking my car back again tomorrow. It's nice to finally have somebody I can trust to not rip me off with my auto care.

SC
Sherry C.
San Ramon, CA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2017 Category: Service
Sherry said she was happy with the service provided by this business. They were helpful. Jason and John were very friendly.
This review was collected via phone interview by Customer Research Inc.

WO
William O.
Dublin, CA
Infiniti QX4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2017
Old Town is Number One
Jason, John and Brandon run a great Operation. They're honest and hard working. Would not trust the service on my car to anyone else.

LL
Larry L.
Pleasanton, CA
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2017 Category: Service
Larry said he was satisfied .
This review was collected via phone interview by Customer Research Inc.

GM
Ginger M.
Livermore, CA
Mercedes-Benz SLK280
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2017 Category: Service
Ginger said this business does a good job providing service and she can count on them.
This review was collected via phone interview by Customer Research Inc.

GG
Gene G.
Castro Valley, CA
Jeep Wrangler
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/26/2017 Category: Service
Gene said he took his vehicle in for an oil change. After cautioning them to be careful, they poked a hole in his radiator and it needed to be replaced. They also poked a hole in the condenser and it needed to be replaced. He was disappointed that both the radiator and condenser needed to be replaced at the cost of over $400. His other concern is he asked for a price quote on one of his other vehicles and they have not contacted him in over two weeks. He asked them to repair a third vehicle but they told his girlfriend they could not do the work. It is a simple procedure so he does not understand why they cannot do it. He would recommend this business for simple procedures.
This review was collected via phone interview by Customer Research Inc.

DG
Darrell G.
Livermore, CA
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/26/2017 Category: Service
Darrell said the business did a good job on the trailer and they were very courteous, friendly and their facility was clean but the price was a lot more than originally discussed. One of the new parts doesn't fit properly. He would recommend them for service but he would warn others to make sure they are getting what they ask for.
This review was collected via phone interview by Customer Research Inc.

PA
PAUL A.
San Jose, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2017
Professional, knowledgable service
John and Jason Castro know cars, and that's good for anybody who takes their car to Old Towne Auto. Plus, they go the extra mile to make sure the customer is satisfied with the work and the price. I've been taking my car there for several years now, and see no reason to change.

JW
Jack W.
Dublin, CA
Toyota Corolla
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/30/2016 Category: Service
Jack said he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

DW
Dave W.
Pleasanton, CA
Ford Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/28/2016 Category: Service
Dave said this business got him in and out. He said they got the job done in a timely fashion and did it for the price they originally quoted him.
This review was collected via phone interview by Customer Research Inc.

PD
Pam D.
Danville, CA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2016 Category: Service
Pam said this business was honest and quick to respond.
This review was collected via phone interview by Customer Research Inc.

CM
CHERIE m.
Castro Valley, CA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/16/2016
Amazing service
I feel truly blessed to have found Old Town Auto as the guys there are always friendly, reliable and honest. No doubt they're our family's place to take our vehicles for first! Thanks guys for always taking care of us!

JB
Jeremiah B.
Pleasanton, CA
Toyota Highlander
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/28/2016 Category: Service
Jeremiah said they did a good job.
This review was collected via phone interview by Customer Research Inc.

WO
William O.
Dublin, CA
Infiniti QX4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2016
Honest and Complete Automobile Repairs
If you want an honest evaluation and reliable service and repair work, then take your car to Old Town Auto Care. John, Jason and Brandon have up to date knowledge and the skill level to evaluate and repair any auto repair issue. It's a matter of peace of mind. I wouldn't take my car anywhere else to be serviced.

TB
Tom B.
Pleasanton, CA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/26/2016 Category: Service
Tom said John and Jason are the best.
This review was collected via phone interview by Customer Research Inc.

SC
Sachin C.
Dublin, CA
Honda Civic
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/26/2016 Category: Service
Sachin said the service was really good, but he questions the cost.
This review was collected via phone interview by Customer Research Inc.

FC
FOREST/JUDY C.
Mountain House, CA
Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2016
40k tune up saved me $ compared to dealer cost
Took my 2014 Hyundai Tucson into Old Town Auto Care. Got an appointment quickly, dropped my car off in the morning, they took me to work, when the car was ready they picked me up. The total amount I paid was about $150 less than the dealer would have charged. They reviewed the work they did and gave me a quick update on my car. Would recommend to anyone living or working in Pleasanton.

SM
Serjio M.
Tracy, CA
Chevrolet Tahoe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/09/2016 Category: Service
Serjio said this business found the problem, which was an oil leak. However, they didn't tighten it enough.
This review was collected via phone interview by Customer Research Inc.

CM
CHERIE m.
Castro Valley, CA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2016
Sincere Service
The team at Old Town Auto Care is not only a trustworthy place to have your vehicle well-taken care of, it's also a place the genuinely cares about its customers. I really appreciate their services!

SS
Scott S.
Pleasanton, CA
Porsche Panamera
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/22/2016 Category: Service
Scott said everything went fine with the business.
This review was collected via phone interview by Customer Research Inc.

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