One Way Auto & Diesel Service

Overview

Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5Overall Rating 4.82/5rating 4.82

145 Reviews

98% Would Recommend
Latest Review 7 months ago

Reviews


BL
Braxton L.
Lorena, TX
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/21/2016 Category: Service
Braxton said he would recommend others to this business.
This review was collected via phone interview by Customer Research Inc.

JN
Jason N.
Lorena, TX
Volkswagen New Beetle
Verified Customer
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10/18/2016
Excellent Service
In this day and age finding a good/trustworthy mechanic is almost as hard as finding a new doctor. One Way Auto is a diamond in the rough. This family owned auto repair service is one of those shops everyone wants to take their car to. I have been using One Way for several years and wouldn't consider taking my vehicles anywhere else. I have had a considerable amount of work done on 3 different vehicles and have never worried about it not being done right the first time.

KM
Ken M.
Lorena, TX
Chrysler Town
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2016 Category: Service
Ken said this overall experience with the oil change was great. However, he has not been satisfied with his past experiences. He has 3 vehicles and always drops them off early in the morning. They do not finish until 4:30 pm to 5:00 pm, no matter how simple the service is. They always close from 12 pm-1 pm for lunch. Also, he had to take his vehicles back 2-3 times to get it right. A few times he had to look at his vehicle and tell them what was wrong. The only reason he goes there is because it is convenient. Everyone told him to stay away from this business. He will not go there again. He will tell everyone to stay away from them.
This review was collected via phone interview by Customer Research Inc.

SH
Steve H.
Lorena, TX
Jeep CJ7
Verified Customer
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09/22/2016 Category: Service
Steve said he is very happy with the job the business did on his vehicle.
This review was collected via phone interview by Customer Research Inc.

TB
Terry B.
Texas
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2016 Category: Service
Terry said this business did everything they said they would do and the prices are good.
This review was collected via phone interview by Customer Research Inc.

JB
Jenaie B.
Lorena, TX
Pontiac Grand Am
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2016 Category: Service
Jenaie said this business found and fixed the problem of her vehicle fast.
This review was collected via phone interview by Customer Research Inc.

GS
Gary S.
Mc Gregor, TX
Ford Econoline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2016 Category: Service
Gary said the business has fair prices.
This review was collected via phone interview by Customer Research Inc.

LR
Lesley R.
Mc Gregor, TX
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2016 Category: Service
Lesley said the business provided same day repair, and they had good communication. She also mentioned they had the best prices.
This review was collected via phone interview by Customer Research Inc.

GV
Greg V.
Lorena, TX
Chevrolet Blazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2016 Category: Service
Greg said the business has personable, honest people.
This review was collected via phone interview by Customer Research Inc.

DH
David H.
Lorena, TX
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2016 Category: Service
David said this business did an excellent job providing service and he has already recommended them.
This review was collected via phone interview by Customer Research Inc.

JE
John E.
Hewitt, TX
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2016 Category: Service
John said this business had good service.
This review was collected via phone interview by Customer Research Inc.

JJ
John J.
Lorena, TX
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2016
Always look out for the customer!
We needed to have an A/C part replaced on a 2002 Ford SuperCrew Truck. The part couldn't be purchased NEW anywhere but from Ford, and was going to cost over $1000! They knew that wasn't going to work for us so they located a used part at less than half the price! We didn't ask them to do that, they did it before calling us to give an estimate. I was pleased with the service we received and highly recommend them.

TE
Tim E.
Texas
Mazda 626
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2016 Category: Service
Tim said he has no complaints about this business. He came in from out of town and someone recommended he try them. They fixed his vehicle quickly at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

JS
Jerry S.
Texas
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2016 Category: Service
Jerry said the business provides very good service.
This review was collected via phone interview by Customer Research Inc.

WG
Wendell G.
Bruceville, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2016 Category: Service
Wendell said he is one hundred percent happy with this business.
This review was collected via phone interview by Customer Research Inc.

TB
Thad B.
Texas
Chrysler 300M
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2016 Category: Service
Spoke with Vonessa. She said she has no complaints about this business.
This review was collected via phone interview by Customer Research Inc.

VD
Victor D.
Texas
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2016 Category: Service
Victor said he was satisfied with the business and it was done very quickly.
This review was collected via phone interview by Customer Research Inc.

GC
Gilbert C.
Moody, TX
Dodge Pickup
Verified Customer
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05/24/2016 Category: Service
Gilbert said they treat him like somebody and do not rush him in and out, which he likes. With a lot of other facilities he has to take his vehicle back 3-4 times, but not this business. He needs the brakes set a little tighter and will be contacting the business tomorrow.
This review was collected via phone interview by Customer Research Inc.

DW
Doug W.
Lorena, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2016 Category: Service
Doug said so far, he has no complaints. Everything seems to be working fine, they are friendly and helpful. He has been pleased with them.
This review was collected via phone interview by Customer Research Inc.

TG
Ty G.
Lorena, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2016 Category: Service
Spoke with Ty and his wife. She said this business is always there to help. He said they are happy with the service.
This review was collected via phone interview by Customer Research Inc.

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