Overview

Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5Overall Rating 4.64/5rating 4.64

3757 Reviews

ReScore Reviews™ (76)

ReScore
Overall Rating 4.7105301/5Overall Rating 4.7105301/5Overall Rating 4.7105301/5Overall Rating 4.7105301/5rating 4.7105301
Original
Overall Rating 2.23684/5Overall Rating 2.23684/5rating 2.23684rating 2.23684rating 2.23684
94% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


AR
Angela R.
Orlando, FL
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
service advisor Roger, was courteous and kind.
I transferred from Wallace Hyundai in Stuart, your service dept. was helpful, they explained the issues ,fixed the problem and got me out in a timely fashion.
Brandon S., Customer Service Representative from Orlando Hyundai responded on 07/18/2018

Thank you, for the five star review! We are glad that you have enjoyied your service with us. You should checkout Orlando Hyundai service special tab for great service deals. We hope you come back and visit us again with your great new deals.

Brandon Shoup
Customer Sevice Representative
brandonshoup@orlandohyundai.com
407-578-5337 ext 234

DO
Dante O.
Orlando, FL
2018 Hyundai Elantra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2018 Category: Service
Acceptable
Was okay just the wait time to get your vehicle service was long I would think that's the point of having an appointment to reduce the wait time but that wasn't the case.
Brandon S., Customer Service Representative from Orlando Hyundai responded on 07/18/2018

We apologize for your inconvenience at the time of your service. We will discuss this with your service advisor to help improve our buisness. We hope you give us a second chance and come back soon.

Brandon Shoup
Customer Sevice Representative
brandonshoup@orlandohyundai.com
407-578-5337 ext 234

TW
Thomas W.
Orlando, FL
2014 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
They stand behind their warranty
The whole service crew at Orlando Hyundai are great! I usually work with Rodger Barrett or Cliff Wilson. Either of these two gentlemen will guide you through every detail and make your experience easier to handle. This time I had a problem that was hard to diagnose but that they did. It was a small part way behind the dash which was an air direction actuator that was making a slight noise and caused variations in our AC airflow. So they did find the culprit and thanks to our Platinum warranty this item was fixed and covered except for the $100 deductible and that was well worth it! Now our car is back to perfect running condition because I only go to Orlando Hyundai for service. Thank you manager Chuck McIntosh for keeping such a good crew around and a thank you to mechanic Mark Lanshe who specializes in our model. Great job Orlando Hyundai!
Brandon S., Customer Service Representative from Orlando Hyundai responded on 07/18/2018

Thank you, for the five star review! We are glad to hear you always have pleasent experiences with our service advisors. We try to keep the ebst staff around to make every customers visit the best. We hope you keep coming back to us, so you join our loyal customer family.

Brandon Shoup
Customer Sevice Representative
brandonshoup@orlandohyundai.com
407-578-5337 ext 234

LA
Linda A.
Orlando, FL
2011 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Swift and courteous
Always caring and professional.
Brandon S., Customer Service Representative from Orlando Hyundai responded on 07/18/2018

Thank you, for the five star review! We are glad that you have enjoyied your service with us. You should checkout Orlando Hyundai service special tab for great service deals. We hope you come back and visit us again with your great new deals.

Brandon Shoup
Customer Sevice Representative
brandonshoup@orlandohyundai.com
407-578-5337 ext 234

CH
Carol H.
Orlando, FL
2016 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Fast service
Friendly and efficient representative and fast service.
Brandon S., Customer Service Representative from Orlando Hyundai responded on 07/17/2018

Thank you, for the five star review! We are glad that you have enjoyied your service with us. You should checkout Orlando Hyundai service special tab for great service deals. We hope you come back and visit us again with your great new deals.

Brandon Shoup
Customer Sevice Representative
brandonshoup@orlandohyundai.com
407-578-5337 ext 234

GC
Gary C.
Kissimmee, FL
2015 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Good service
Always an easy and good service
Brandon S., Customer Service Representative from Orlando Hyundai responded on 07/17/2018

Thank you, for the five star review! We are glad that you have enjoyied your service with us. You should checkout Orlando Hyundai service special tab for great service deals. We hope you come back and visit us again with your great new deals.

Brandon Shoup
Customer Sevice Representative
brandonshoup@orlandohyundai.com
407-578-5337 ext 234

AH
Antonio H.
Melbourne, FL
2017 Hyundai Elantra Gt
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/15/2018 Category: Service
Work is done but terrible customer service from the service representative
Work is done but terrible customer service from the service representative. When an item is from missing from my vehicle, the service representative claimed that his people don’t steal rather than trying to resolve the matter immediately and a kind courteous manner. It was not until after he went into the shop hating his hand behind his back and then claiming that the item had been in the car the entire time that the item was found. Will not be going back to receive any type of service from this dealership due to their lack of openness and lack of courtesy, respect, and customer service training. I’ll be headed to a different dealership to receive my oriole change for my lease vehicle. Can’t imagine what other lies that this dealership has Proprietor in their service department.
Brandon S., Customer Service Representative from Orlando Hyundai responded on 07/17/2018

We apologize for you inconvenience at your service. We will discuss your review with your advisor to help improve our service for future customers. Thank you for taking your time for your review, We hope you have a pleasent day.

Brandon Shoup
Customer Sevice Representative
brandonshoup@orlandohyundai.com
407-578-5337 ext 234

DL
David L.
Ocoee, FL
2010 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/15/2018 Category: Service
Excellent Service
Always excellent service
BRANDON L S., Customer Service Receptionist from Orlando Hyundai responded on 07/16/2018

Thank you, for the five star review! We are glad that you have enjoyied your service with us. You should checkout Orlando Hyundai service special tab for great service deals. We hope you come back and visit us again with your great new deals.

Brandon Shoup
Customer Service Receptionist
Ext 234
brandonshoup@orlandohyundai.com

Verified Customer
Orlando, FL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018 Category: Service
Great
Great
BRANDON L S., Customer Service Receptionist from Orlando Hyundai responded on 07/16/2018

Thank you, for the five star review! We are glad that you have enjoyied your service with us. You should checkout Orlando Hyundai service special tab for great service deals. We hope you come back and visit us again with your great new deals.

Brandon Shoup
Customer Service Receptionist
Ext 234
brandonshoup@orlandohyundai.com

Verified Customer
Orlando, FL
2012 Hyundai Sonata Hyb
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/13/2018 Category: Service
Not worth the money or time.
Service consultant was pushy and didn’t provide a friendly atmosphere. Value of services provided was not acceptable. Even after getting 30,000 mile inspection and service vehicle did not run as promised. Total cost of repair out valued trade in value of vehicle. When looking at possibly trading in the vehicle towards purchase of a new vehicle sales personnel were not welcoming or friendly. Sales staff did not offer to test drive vehicles nor provide any detailed information on vehicles beyond price. Overall I did not feel valued as a potential buyer. I would not recommend this dealership to others as I have never felt welcomed or appreciated for my business.
BRANDON L S., Customer Service Receptionist from Orlando Hyundai responded on 07/16/2018

We apologize for your inconvenience during your service. We will address our service consultant about your concerns. We hope you have a pleasent day, We will use this review to improve our buisness.

Brandon Shoup
Customer Service Receptionist
Ext 234
brandonshoup@orlandohyundai.com

CW
Cindy W.
Sanford, FL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Courteous and prompt staff!
I was greeted promptly upon arrival and my vehicle was serviced right away with a minimum of waiting. Overall a pleasant experience.
BRANDON L S., Customer Service Receptionist from Orlando Hyundai responded on 07/14/2018

Thank you, for the five star review! We are glad that you have enjoyied your service with us. You should checkout Orlando Hyundai service special tab for great service deals. We hope you come back and visit us again with your great new deals.

Brandon Shoup
Customer Service Receptionist
Ext 234
brandonshoup@orlandohyundai.com

SB
Shiladitya B.
Orlando, FL
2013 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/13/2018 Category: Service
S b
Ok
BRANDON L S., Customer Service Receptionist from Orlando Hyundai responded on 07/16/2018

We apologize for your inconvenience. We would like for you to call us back. So we can better discuss what happened during your service. Please have a pleasent day.

Brandon Shoup
Customer Service Receptionist
Ext 234
brandonshoup@orlandohyundai.com

SP
Sylvia P.
Orlando, FL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Dealership is conveniently located and they provide good customer services.
Dealership is conveniently located and they provide good customer services.
BRANDON L S., Customer Service Receptionist from Orlando Hyundai responded on 07/14/2018

Thank you, for the five star review! We are glad that you have enjoyied your service with us. You should checkout Orlando Hyundai service special tab for great service deals. We hope you come back and visit us again with your great new deals.

Brandon Shoup
Customer Service Receptionist
Ext 234
brandonshoup@orlandohyundai.com

JS
Jorge S.
Kissimmee, FL
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Best deals and team
Love treat,feeling welcome dream house of cars,giving detail,# comfort cars,sales personnel Susie,the team,specialist Manger giving %#,taking care business thanks to team Hyundai making me part family sonata and elentra
BRANDON L S., Customer Service Receptionist from Orlando Hyundai responded on 07/14/2018

Thank you, for the five star review! We are glad that you have enjoyied your servie with us. We welcome you to our loyal family of Olrando Hyundai customers. You should really checkout Orlando Hyundai service special tab for great service deals. We hope to see you come back soon with your greaty deals.

Brandon Shoup
Customer Service Receptionist
Ext 234
brandonshoup@orlandohyundai.com

Verified Customer
Orlando, FL
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Ecellent Service Dept.
Quick, professional and courteous service.
BRANDON L S., Customer Service Receptionist from Orlando Hyundai responded on 07/14/2018

Thank you, for the five star review! We are glad that you have enjoyied your service with us. You should checkout Orlando Hyundai service special tab for great service deals. We hope you come back and visit us again with your great new deals.

Brandon Shoup
Customer Service Receptionist
Ext 234
brandonshoup@orlandohyundai.com

Verified Customer
Orlando, FL
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Excellent
Timely, courteous service advisor
BRANDON L S., Customer Service Receptionist from Orlando Hyundai responded on 07/14/2018

Thank you, for the five star review! We are glad that you have enjoyied your service with us. You should checkout Orlando Hyundai service special tab for great service deals. We hope you come back and visit us again with your great new deals.

Brandon Shoup
Customer Service Receptionist
Ext 234
brandonshoup@orlandohyundai.com

TM
Timothy M.
Orlando, FL
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
The people that work there is awesome
I love going here ,they go out there way to help . Thanks Hyundai group
BRANDON L S., Customer Service Receptionist from Orlando Hyundai responded on 07/13/2018

Thank you, for the five star review! We are glad that you have enjoyied your service with us. You should checkout Orlando Hyundai service special tab for great service deals. We hope you come back and visit us again with your great new deals.

Brandon Shoup
Customer Service Receptionist
Ext 234
brandonshoup@orlandohyundai.com

TC
Tempra C.
Orlando, FL
2016 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
My Veloster
Orlando Hyundai makes my care service experience the best ever! I get a reminders on appointments, the staff is knowledgeable, attentive and courteous.
BRANDON L S., Customer Service Receptionist from Orlando Hyundai responded on 07/13/2018

Thank you, for your five star review! We are that that we were able to make the best experience ever for you. Our staff does their best to make every customer experience a great service. We hope you come back and visit us again real soon.

Brandon Shoup
Customer Service Receptionist
Ext 234
brandonshoup@orlandohyundai.com

TD
Thomas D.
Orlando, FL
2012 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Great service!
John was quick and efficient, I had added other things to my repair and I still got out in time!! Thank you!
BRANDON L S., Customer Service Receptionist from Orlando Hyundai responded on 07/13/2018

Thank you, for the five star review! We are glad that you have enjoyied your service with us. You should checkout Orlando Hyundai service special tab for great service deals. We hope you come back and visit us again with your great new deals.

Brandon Shoup
Customer Service Receptionist
Ext 234
brandonshoup@orlandohyundai.com

Verified Customer
Windermere, FL
2016 Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/12/2018 Category: Service
Not bad, could be better
Not bad, could be better
BRANDON L S., Customer Service Receptionist from Orlando Hyundai responded on 07/13/2018

We apologize for your inconvenance. We do have camera's in our shop, and all our tech's are supervised by  our shop foreman. Thats been with Hyundai for over 30 years. We tried to preform the best we can to dublicate your concern but was unable to.

Brandon Shoup
Customer Service Receptionist
Ext 234
brandonshoup@orlandohyundai.com