Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

247 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 7 days ago

Reviews


JB
JOAN B.
San Diego, CA
Lexus ES 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Many thanks to all of you.
In all the years you have been servicing my autos, I have experienced and enjoyed your expert, efficient and supportive work.
I am never disappointed. Many thanks to all of you.
Jim R. from Pacific Automotive responded on 09/17/2018

Thank you for the review.


JH
JULIE H.
San Diego, CA
Mercury Capri
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018
Car Wheel Bearing Issue
Awesome, as usual!!!!! The issue is gone!!!

BH
BURL H.
Del Mar, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2018
Great job
I have older two Honda Accords. There is no comparison between Pacific Auto and the dealer. First of all, Pacific Auto is about one half the price. Second, I really trust these guys. They always take care of the problem and never try to sell me something I don't need. Third, they are really nice people. We highly recommend Pacific Honda to our friends and family.
Jim R. from Pacific Automotive responded on 09/06/2018

Thank you again Burl. Ron and Jim


EB
Elena B.
San Diego, CA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Elena said the staff's overall demeanor was fantastic. They found issues with her vehicle that other facilities have over looked. She liked the overall experience.
This review was collected via phone interview by Customer Research Inc.

MW
Marissa W.
San Diego, CA
Acura RDX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Marissa said the staff at the business were knowledgeable, helpful, and informative. They were done with the service on time and the prices were fair.
This review was collected via phone interview by Customer Research Inc.

AC
Andrew C.
California
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Andrew said this business did some great work.
This review was collected via phone interview by Customer Research Inc.

JO
JUDIE O.
San Diego, CA
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018
friendly and honest!!
It was so nice to go into a place and be genuinely welcomed. I could not have asked for friendlier service and the cost was so much less then the big dealerships and they took my extended warrantee policy. was done in such a short amount of time all the time being as helpful and friendly as possible. it is a drive out to the place but very well worth it.
Jim R. from Pacific Automotive responded on 08/14/2018

Thank you Judie for the kind review.
Ron


BH
BURL H.
Del Mar, CA
Honda Accord
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
Good place
These guys are competent, honest, fair and really nice guys. A good place to bring your car.
Jim R. from Pacific Automotive responded on 08/09/2018

Thank you Burl.


BH
BURL H.
Del Mar, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
Great service and nice people.
This is the second time that I have taken the car in for emergency service. Jim and Ron got right to the problem and fixed it. I highly recommend Pacific Auto.

SM
Susan M.
Santee, CA
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Susan said the employees did what was required and they did a good job. She appreciated and was satisfied with their service.
This review was collected via phone interview by Customer Research Inc.

OR
Oscar R.
San Diego, CA
Honda Accord Crosstour
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Oscar said the staff is honest and he really appreciates their customer public relations .They didn't charge him for the service he needed, just for the parts. The staff take care of him and they're professional. He feels safe to go to the business and he's one satisfied customer.
This review was collected via phone interview by Customer Research Inc.

CH
CANDY H.
San Diego, CA
Toyota Avalon
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/27/2018
Work done quickly, neatly and to the point
The a/c in my 2006 Toyota Avalon was not cooling on the driver side only. Passenger side was ok. We've in the middle of a heat spell, so this is uncomfortable. Since I usually drive, I had a sneaking suspicion the Hubby put a dirty sock in the driver vent to annoy me.

Anyway, knowing that I would need an a/c specialist, I "did the google" and thereby found Pacific Automotive. I liked their website and the reviews I read. So, made a call. Ric was forthright and loud (easy to understand on the phone in a noisy environment). I decided to go with Pacific Automotive and Ric.

Ric kept good contact with me, letting me know the work that needed to be done, the cost and time. When he found another small problem, he immediately called for okay to take care of it, too.

My husband and I are pleased with the work performed, the communication and the clear up. The car even had a bath while there! Great work and highly recommend Pacific Automotive to others.

CC
Claire C.
San Diego, CA
Honda Fit
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Claire said this business provided really good service.
This review was collected via phone interview by Customer Research Inc.
Jim R. from Pacific Automotive responded on 07/26/2018

Thank you Claire


PS
Paul S.
La Jolla, CA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Paul said the staff fix the vehicle as expected.
This review was collected via phone interview by Customer Research Inc.
Jim R. from Pacific Automotive responded on 07/26/2018

Thank you for the review


AS
ALANA S.
Carlsbad, CA
Toyota Camry Solara
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018
Thumbs Up!
Ron is awesome...very kind, thorough and fair priced. I drove down to San Diego from Carlsbad to have my car serviced by PA based on reviews I read.
So glad I did!

GK
Gil K.
La Jolla, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Gil said that the staff were professional and got his job done well.
This review was collected via phone interview by Customer Research Inc.
Jim R. from Pacific Automotive responded on 07/24/2018

Thank you for the review Gil.


LM
Lamar M.
San Diego, CA
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Lamar said the staff members at this business are good guys, they were honest, and did not try to overcharge him on the repairs to his vehicle.
This review was collected via phone interview by Customer Research Inc.
Jim R. from Pacific Automotive responded on 07/09/2018

Thank you for the review Lamar. Let me know if you need any help in the future.


AC
Alex C.
California
Volkswagen GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Alex said the employees did good work.
This review was collected via phone interview by Customer Research Inc.
Jim R. from Pacific Automotive responded on 06/27/2018

Thank you Alex!


AR
Alli R.
San Diego, CA
Subaru Forester (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Alli said the business is honest. She received her vehicle back quickly. The staff told her everything and explained in a respectful manner.
This review was collected via phone interview by Customer Research Inc.
Jim R. from Pacific Automotive responded on 06/25/2018

Thank you for the kind review Alli.


AO
Abel O.
Chula Vista, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Abel said he was very satisfied with the work and the customer service he got from the staff at this business.
This review was collected via phone interview by Customer Research Inc.
Jim R. from Pacific Automotive responded on 06/22/2018

Thank you for the review