Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

284 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 5 days ago

Reviews


JB
Jennifer B.
Escondido, CA
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Spoke with Kevin. He said the business did exactly what he wanted them to do and at a fair price.
This review was collected via phone interview by Customer Research Inc.
Jim R., Owner from Pacific Automotive responded on 04/23/2019

Thank you.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

KK
Krysta K.
San Diego, CA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Krysta said the business communicated well and was responsive to her needs.
This review was collected via phone interview by Customer Research Inc.
Jim R., Owner from Pacific Automotive responded on 04/17/2019

Thank you for the review Krysta.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

JH
JULIE H.
San Diego, CA
Mercury Capri
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019
Oil Leak
Pacific Automotive has been the only company that has worked on my car. . . they have always done a brilliant job, which is why they are the only company I use.
Jim R., Owner from Pacific Automotive responded on 04/08/2019

Thank you Julie.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

JL
Jaime L.
San Diego, CA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Jaime said the staff is very helpful, affordable and top notch. He also stated that the service was great.
This review was collected via phone interview by Customer Research Inc.
Jim R., Owner from Pacific Automotive responded on 04/08/2019

Thank you for the review Jaime.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

DC
DAN C.
Julian, CA
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2019
Great customer service
Always a pleasant experience.

JC
Jose C.
San Diego, CA
Toyota MR2 Spyder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Jose said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.

IJ
Irina J.
San Diego, CA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2019 Category: Service
Irina said the service was great.
This review was collected via phone interview by Customer Research Inc.
Jim R., Owner from Pacific Automotive responded on 04/08/2019

Thank you Irina.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

BH
BURL H.
Del Mar, CA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/22/2019
You are the best!
We really appreciate the service and workmanship at Pacific Auto. These guys are honest and friendly.
Jim R., Owner from Pacific Automotive responded on 03/25/2019

Thank you Burl.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

SM
SUE M.
Julian, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2019
Always great!
Brought our truck in to have it smogged and checked before we sold it. They did a great job in checking everything out so we felt good about selling truck. Thanks so much!
Jim R., Owner from Pacific Automotive responded on 03/06/2019

Thank you Sue.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

BW
Brian W.
La Jolla, CA
Audi A4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Brian said the business completed the work on the vehicle as needed. They did a good job in timely manner.
This review was collected via phone interview by Customer Research Inc.
Jim R., Owner from Pacific Automotive responded on 03/04/2019

Thank you for the review.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

LW
Luke W.
California
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Luke said the business does good work quickly. They are accommodating, up front and honest.
This review was collected via phone interview by Customer Research Inc.
Jim R., Owner from Pacific Automotive responded on 03/04/2019

Thank you for the review.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

DL
DANIEL L.
Conroe, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019
Ron was a big help
Ron helped me widdle down proposed service to what I could afford, and be road safe.

TM
Terence M.
Escondido, CA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2019 Category: Service
Terence said he couldn't be any more satisfied.
This review was collected via phone interview by Customer Research Inc.

WP
Wendy P.
San Diego, CA
MINI Cooper Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2019 Category: Service
Wendy said the staff at this business was very helpful and respectful. The process was painless.
This review was collected via phone interview by Customer Research Inc.
Jim R., Owner from Pacific Automotive responded on 02/26/2019

Thank you for the review Wendy.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

DD
Donald D.
San Diego, CA
Toyota Prius c
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/03/2019
Service the way you like it
When we see our vehicle coming up for service we schedule an appointment. When we arrive we have the choice to either wait the short amount of time it takes or have them provide us a ride where we need to go and come back later. The service always includes a comprehensive front to rear inspection which allows us to re-schedule or get it done then necessary repairs.
Jim R., Owner from Pacific Automotive responded on 02/04/2019

Thank you for the review

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

RS
Ralph S.
San Diego, CA
Chevrolet
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/26/2019 Category: Service
Ralph said the employees replaced an item on his vehicle without his permission. His vehicle was not operating correctly when it was returned. He had to return his vehicle to correct this issue. His vehicle's repair has not been completed.
This review was collected via phone interview by Customer Research Inc.
Jim R., Owner from Pacific Automotive responded on 01/30/2019

My appologies Ralph, but as of this date you have returned and the issues have been resolved. This truck is 50+ years old, and due to the lack of availabilty on parts for older vehicles, it makes it difficult to service it in a timely manner. As for an item being replaced without permission, I don't know what that would be. Again, this has been resolved within the following week. 

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

GH
George H.
Carlsbad, CA
Dodge Sprinter
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
George said the staff was friendly, courteous and professional.
This review was collected via phone interview by Customer Research Inc.
Jim R., Owner from Pacific Automotive responded on 01/17/2019

Thank you George!


MS
MARYOLIVE S.
San Diego, CA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018
Pacific Automotive
I found the service quick and thorough. Also the man who pulled my auto to the shop was particularly kindly and helpful.

MW
Marissa W.
San Diego, CA
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Marissa said the staff was very helpful, accommodating and competent.
This review was collected via phone interview by Customer Research Inc.
Jim R., Owner from Pacific Automotive responded on 12/27/2018

Thank you for the review Marissa. Ron.


AC
Andrew C.
California
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Andrew said they have always been super great.
This review was collected via phone interview by Customer Research Inc.
Jim R., Owner from Pacific Automotive responded on 12/21/2018

Thank you Andrew for the review!