Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

308 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 5 days ago

Reviews


SM
SUE M.
Julian, CA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019
Excellent
Excellent as usual.

BH
BURL H.
Del Mar, CA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019
Great job
The engine in our 2008 Honda needed an overhaul. We had the choice to fix it or buy a new car. We didn't find a new car that we liked as well as our old one and we knew that Pacific Auto would do a good job of rebuilding the engine. They did a great job. The car runs like new, again. It is rare to find an auto shop that does such excellent work at a very reasonable price. Also, Jim and Ron are very nice guys and easy to work with.

MC
Marlon C.
San Diego, CA
INFINITI G35 Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2019 Category: Service
Marlon said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Jim R., Owner from Pacific Automotive responded on 09/03/2019

Thank you.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

LM
Lee M.
La Jolla, CA
Dodge Caravan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
Lee said the service was great . They did exactly what they said they were going to do and charged what they said.
This review was collected via phone interview by Customer Research Inc.
Jim R., Owner from Pacific Automotive responded on 08/28/2019

Thank you Lee.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

AC
Aaron C.
San Diego, CA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Aaron said Ron was helpful, nice and worked very hard.
This review was collected via phone interview by Customer Research Inc.
Jim R., Owner from Pacific Automotive responded on 08/15/2019

Thank you Aaron.
Ron.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

IN
IAN N.
Alameda, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2019
Honest and Transparent
I can always trust the guys at Pacific Auto on what’s needed and the job getting done right.
Jim R., Owner from Pacific Automotive responded on 08/07/2019

Thank you.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

MH
MAGGI H.
San Diego, CA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2019
Good job as usual
Reliable and accommodating. What more can you ask.
Jim R., Owner from Pacific Automotive responded on 08/05/2019

Thank you Maggi for the review.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

AC
Alina C.
San Diego, CA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2019 Category: Service
Alina said the staff are really helpful, proficient and timely. The business has competitive prices.
This review was collected via phone interview by Customer Research Inc.
Jim R., Owner from Pacific Automotive responded on 08/05/2019

Thank you Alina for the 2 reviews you gave us this one and the one on yelp. Ron.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

BH
BURL H.
Del Mar, CA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019
Thank you, again.
I'm an old man with an older car and a really old car. Pacific Auto keeps them both running great. They are very honest and do very good work. In addition they are very nice people and their prices are very reasonable.
.
Jim R., Owner from Pacific Automotive responded on 07/25/2019

Thank you Burl again.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

SM
SUE M.
Julian, CA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
Excellent
The best words I have for Pacific Automotive are they have integrity and are trustworthy. They know the driving I do and they are thorough in their maintenance of my car. Unless we have a car that is under warranty, we take our vehicles to Pacific Automotive.
Jim R., Owner from Pacific Automotive responded on 07/18/2019

Thank you Sue!

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

BH
BURL H.
Del Mar, CA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019
Thank you for fixing our car.
We feel so lucky that we found Pacific Automotive several years ago. They always do a great job of fixing our car at a reasonable price. Thank you Jim and Ron.

JL
Jason L.
San Diego, CA
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2019 Category: Service
Jason said that there were more repairs than expected causing a slight delay but the service was great.
This review was collected via phone interview by Customer Research Inc.

KS
Kendall S.
San Diego, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2019 Category: Service
Kendall said the service people were really helpful. She asked them to do her oil and they were able to do it in 30 minutes.
This review was collected via phone interview by Customer Research Inc.
Jim R., Owner from Pacific Automotive responded on 07/08/2019

Thank you for the review.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

AB
ALEX B.
San Diego, CA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2019
Pacific Automotive
I've been taking my vehicles to this place as long as I can remember. I highly recommend Ron, Jim and the rest of their crew. I especially enjoy the shuttle service to and from my house while they work on my car or truck.
Jim R., Owner from Pacific Automotive responded on 07/02/2019

Thank you Alex.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

BS
BRYAN S.
San Diego, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019
50k service
Ron and the boys don't disappoint. Always on point!
Jim R., Owner from Pacific Automotive responded on 07/02/2019

Thank you Bryan.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

SM
SUE M.
Julian, CA
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019
Wonderful service
Once again, wonderful service. We never take our cars elsewhere. In today’s times, the word customer service has gone out the window but, not at Pacific Automotive. Great service, prices and thorough. Thank you Jim, Ron and service staff for consistent service, both in the shop and on the phone!
Jim R., Owner from Pacific Automotive responded on 06/26/2019

Thank you Sue.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

DG
Dominc G.
San Diego, CA
Volvo S80
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Dominc said the business was helpful throughout the service and transparent about everything that was done.
This review was collected via phone interview by Customer Research Inc.
Jim R., Owner from Pacific Automotive responded on 06/14/2019

Thank you for the review and Business Dominc.
Jim and Ron.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

AC
Ariel C.
California
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Ariel said this business did good work.
This review was collected via phone interview by Customer Research Inc.

MK
Michael K.
San Diego, CA
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Michael said the service provided by this business was quick and the staff was really cool.
This review was collected via phone interview by Customer Research Inc.
Jim R., Owner from Pacific Automotive responded on 06/11/2019

Thank you Michael for the review.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565

SF
Sarah F.
California
Toyota Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Sarah said that she was happy with how the place worked and the way she felt taken care of. They were very informative and she liked they way they treated her,
This review was collected via phone interview by Customer Research Inc.
Jim R., Owner from Pacific Automotive responded on 06/11/2019

Thank you for the review Sarah.

Jim Riccio | Owner
Pacific Automotive
pacific_automotive@sbcglobal.net
858-483-1565