Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

231 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 9 days ago

Reviews


LM
Lamar M.
San Diego, CA
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Service
Lamar said the staff members at this business are good guys, they were honest, and did not try to overcharge him on the repairs to his vehicle.
This review was collected via phone interview by Customer Research Inc.
Jim R. from Pacific Automotive responded on 07/09/2018

Thank you for the review Lamar. Let me know if you need any help in the future.


AC
Alex C.
California
Volkswagen GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2018 Category: Service
Alex said the employees did good work.
This review was collected via phone interview by Customer Research Inc.
Jim R. from Pacific Automotive responded on 06/27/2018

Thank you Alex!


AR
Alli R.
San Diego, CA
Subaru Forester (Natl)
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Service
Alli said the business is honest. She received her vehicle back quickly. The staff told her everything and explained in a respectful manner.
This review was collected via phone interview by Customer Research Inc.
Jim R. from Pacific Automotive responded on 06/25/2018

Thank you for the kind review Alli.


AO
Abel O.
Chula Vista, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018 Category: Service
Abel said he was very satisfied with the work and the customer service he got from the staff at this business.
This review was collected via phone interview by Customer Research Inc.
Jim R. from Pacific Automotive responded on 06/22/2018

Thank you for the review


TF
Travis F.
San Diego, CA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Travis said the service was great.
This review was collected via phone interview by Customer Research Inc.

MJ
Mike J.
Chula Vista, CA
Jeep Grand Cherokee
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Mike said Ron has always been very up front about the repairs, and his work is solid.
This review was collected via phone interview by Customer Research Inc.

BH
BURL H.
Del Mar, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018
These guys are great.
We are leaving town tomorrow on a long drive. Over the weekend, our car developed brake problems. Ron and Jim expedited the repair in record time. They also spotted a nail in a tire that could have caused a real problem on the road if we hadn't had the tire replaced. We highly recommend Pacific Auto to all our friends.
Thank you Ron and Jim for years of great service and friendship.
Jim R. from Pacific Automotive responded on 06/21/2018

Thank you Burl. Have a safe trip.


RR
Reed R.
Chicago, IL
Honda Pilot
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Reed said the staff was friendly and competed the work in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Jim R. from Pacific Automotive responded on 06/21/2018

Thank you Reed. We really appreciate your business. Have a safe road trip.


BP
Bill P.
San Diego, CA
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Bill said the staff are great and they do a good job. He likes the people that work at this business.
This review was collected via phone interview by Customer Research Inc.
Jim R. from Pacific Automotive responded on 06/21/2018

Thank you for the kind review Bill.


CH
COLLEEN H.
La Jolla, CA
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018
If you trust your car decisions to the expert, that makes a 5.
Trust your service provider. Especially one who reaches out for you to find a deal that I needed to see for my 2011 Audi. My oil consumption was having to be “topped off” and while, they were willing to do this at no charge for me, the owner called Audi and found they had a recall campaign to fix my problem. I’m happy to know someone is being honest with me and helped me get Audi to help with this.
Jim R. from Pacific Automotive responded on 06/21/2018

Thank you Colleen for the review. Have fun on your vacation!


DD
Diana D.
Los Angeles, CA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Diana said the manager has always been really up front about everything.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
San Diego, CA
Ford Excursion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
John said the staff was easy to work with and they did a good job.
This review was collected via phone interview by Customer Research Inc.

BS
Brian S.
San Diego, CA
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Brian said the staff did very thorough work. They provided him with a loner vehicle while they worked on his vehicle. He was very satisfied with the service.
This review was collected via phone interview by Customer Research Inc.

CC
CHRIS C.
La Jolla, CA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018
Dude Vader Rav 4
This was my first time using your service. The experience was so good i will now use you as my mechanic and recommend you to friends

AP
Andy P.
San Diego, CA
Subaru Crosstrek
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Andy said the staff provided him with good service. They were quick and the price was right.
This review was collected via phone interview by Customer Research Inc.

BH
BURL H.
Del Mar, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2018
Nice guys, good work and fair prices.
This is the only auto mechanic that I trust. They have always been fair with us.

RH
Ryan H.
San Diego, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Ryan said the business did a good job, gave great recommendations and overall the service was good.
This review was collected via phone interview by Customer Research Inc.
Jim R. from Pacific Automotive responded on 04/25/2018

Thank you Ryan!


AC
Alex C.
California
Volkswagen GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Alex said he's been going to the business for a while. He said the staff, including Ron, do a really good job. They are very communicative, and follow up well.
This review was collected via phone interview by Customer Research Inc.

SB
Shaun B.
Coronado, CA
Toyota 4Runner
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018 Category: Service
Shaun said that he has visited the facility many times and that they are good.
This review was collected via phone interview by Customer Research Inc.
Jim R. from Pacific Automotive responded on 04/16/2018

Thank you Shaun.


CA
Carlos A.
San Diego, CA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Spoke with Aida. She said they provide good service.
This review was collected via phone interview by Customer Research Inc.
Jim R. from Pacific Automotive responded on 04/12/2018

Thank You!