100% Would Recommend
Latest Review 2 days ago
SUE M. on 01/19/2018
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"Excellent service "
Never disappointed ๐Ÿ‘๐Ÿ˜Š
Vehicle: Subaru Outback
Service Date: 01/18/2018
Review Created: 01/19/2018 07:14 AM
Jim R. at Pacific Automotive responded on 01/19/2018

Thank you Sue. Jim and Ron.

JULIE H. on 01/07/2018
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"Hub & Wheel Bearing - Remove & Replace"
All is great, as usual!!!
Vehicle: Mercury Capri
Service Date: 01/05/2018
Review Created: 01/07/2018 04:43 PM
Jim R. at Pacific Automotive responded on 01/09/2018

Thank you Julie. Jim and Ron.

LYNN U. on 01/06/2018
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"Subaru Clutch"
First call was friendly and would get me a quote. I then called 4 other repair shops and were told they would get me a quote. Only 2 called back and both higher price. The deal for me was communication, Ron called along the process to let me know how it was going and two seals that needed to be replaced that they could of just not done. Will be going back for other service..
Vehicle: Subaru Outback
Service Date: 01/05/2018
Review Created: 01/06/2018 03:00 PM
Jim R. at Pacific Automotive responded on 01/09/2018

Thank you Lynn. Let me know if you have any needs in the future. Thank you Ron.

Ed P. on 01/06/2018
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Ed said he was very pleased with the service, quality, and every aspect of this business.
Vehicle: Toyota Prius
Category: Service
Service Date: 01/04/2018
Review Created: 01/06/2018
This review was collected via phone interview by Customer Research Inc.
Scott M. on 12/26/2017
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Scott said he likes the people at the business.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 12/20/2017
Review Created: 12/26/2017
This review was collected via phone interview by Customer Research Inc.
Jean D. ReScore Review on 01/17/2018
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Recommended? Yes
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Spoke with Dan. He said he made a mistake with the last questionnaire. He stated he would like to give an apology to Ron, in regard to the mistake on the prior questionnaire. The facility did him right. He stated he would like to truly apologize for the misunderstanding.
Vehicle: Jeep Patriot
Category: Service
Service Date: 12/12/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.

Recommended badge inactive Recommended
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Spoke with Jean's husband. He said they had to wait for 45 minutes after being notified that the vehicle was ready.
Vehicle: Jeep Patriot
Category: Service
Service Date: 12/12/2017
Review Created: 12/21/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 01/05/2018

Im sorry Jean. Is there anything I can do to make up for it?

Jim R. at Pacific Automotive responded on 01/05/2018

Dear Dan. Im a little confused. Are you talking about waiting in the office or the shuttle pick up? Please call me. Are you sure its Pacific Automotive due to the repairs were done 3 weeks ago or a different shop?

DAN C. on 12/15/2017
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"Fast and efficient!!!!!"
Awesome once again.
Vehicle: Hyundai Santa Fe
Service Date: 12/13/2017
Review Created: 12/15/2017 07:30 AM
Belinda M. on 12/12/2017
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Belinda said the business is efficient and friendly. They are accommodating.
Vehicle: Honda Fit
Category: Service
Service Date: 11/30/2017
Review Created: 12/12/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 12/14/2017

Thank you so much Belinda. Ron

RON S. on 12/08/2017
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"No-Worry Service"
Take your car to Jim and Ron at Pacific Automotive to experience worry-free service . . . they'll sell you only what you need, and work with your schedule to get the vehicle in and out.
Added bonus? Sleep well knowing you've been treated right, by genuinely nice people.
Vehicle: Volkswagen Jetta Sedan
Service Date: 12/07/2017
Review Created: 12/08/2017 08:29 AM
Jim R. at Pacific Automotive responded on 12/08/2017

Thanks Ron!

Bill P. on 12/08/2017
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Bill said he is always satisfied with the work that is done at the business.
Vehicle: Ford Ranger
Category: Service
Service Date: 12/06/2017
Review Created: 12/08/2017
This review was collected via phone interview by Customer Research Inc.
PETE R. on 12/02/2017
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"attention to detail, fair pricing, superb knowledge of the vehicle"
first service experience was superb. Highly recommended alternative to dealership! Thorough review of vehicle condition, recommendations were provided for immediate repairs as well as development of a plan for deferred maintenance to assure reliable service as the vehicle ages.
Vehicle: Lexus RX 300
Service Date: 12/01/2017
Review Created: 12/02/2017 10:41 AM
Jim R. at Pacific Automotive responded on 12/05/2017

Thank you Pete for the kind review. We appreciateย your business.
Thanks Ron.

Dave G. on 11/21/2017
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Dave said the business did a good job. They got her in and out. Everything turned out good.
Vehicle: Nissan Pathfinder
Category: Service
Service Date: 11/16/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
Jim R. at Pacific Automotive responded on 11/22/2017

Thank you Dave. Have a great weekend.
Ron!

CRAIG S. on 11/18/2017
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"Very helpful in identifying problem at issue, as well as other potential problems for consideration of repair."
I was very impressed by the helpful, friendly and attentive nature of this business. Ron was informative and kept me in the loop at all times, and pointed out immediate problems, as well as those to be on the watch for future consideration. They were fast considering the number of repairs to our Jeep Wrangler, and the fact we had no prior appointment. They were able to fit us into their schedule.
Vehicle: Jeep Wrangler
Service Date: 11/16/2017
Review Created: 11/18/2017 09:24 AM
Jim R. at Pacific Automotive responded on 11/20/2017

Thank you Craig, we appreciate the business. Let me know if you have any other needs. Thank Ron.

SUE M. on 11/07/2017
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"Thorough"
Great service, as always, and thorough work done.
Vehicle: Subaru Outback
Service Date: 11/06/2017
Review Created: 11/07/2017 05:46 AM
Jim R. at Pacific Automotive responded on 11/09/2017

Thank you Sue.

LAURA C. on 11/04/2017
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"Honest caring professional"
Honest people who are professional and share good information about your car and if you care to listen about life:)
Vehicle: Nissan Murano
Service Date: 11/01/2017
Review Created: 11/04/2017 05:39 PM
Jim R. at Pacific Automotive responded on 11/06/2017

Thank you Laura. Jim and Ron.

CHRISTOPHER M. on 11/02/2017
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"Headlight diagnosis"
Great service. Turned out both headlight bulbs had just burned out and there was no other underlying electrical issue. They only charged me for the bulb replacement which was less than the diagnosis charge.
Vehicle: Chevrolet Silverado 1500
Service Date: 10/31/2017
Review Created: 11/02/2017 09:03 AM
Jim R. at Pacific Automotive responded on 11/02/2017

Thank you for the kind review. I am glad it worked out for you. Thank you for business. Ron

Bob G. on 10/26/2017
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Bob said he is happy with this business. They provide great service.
Vehicle: Toyota Highlander
Category: Service
Service Date: 10/23/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Matt H. on 10/24/2017
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Matt said he was happy with the service and he appreciated they did things in a friendly manner.
Vehicle: Audi A4
Category: Service
Service Date: 09/19/2017
Review Created: 10/24/2017
This review was collected via phone interview by Customer Research Inc.
JULIE H. on 10/22/2017
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"Squeaking sound of belt"
AWESOME!! The sound is gone!!
Vehicle: Mercury Capri
Service Date: 10/02/2017
Review Created: 10/22/2017 08:10 PM
Jim R. at Pacific Automotive responded on 10/23/2017

Great news!!

Ernie L. on 10/20/2017
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Ernie said this business has done work for him in the past and he likes them. He suggested the keep up the good work.
Vehicle: Ford RV Cutaway
Category: Service
Service Date: 10/17/2017
Review Created: 10/20/2017
This review was collected via phone interview by Customer Research Inc.
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