Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

268 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 5 days ago

Reviews


GH
George H.
Carlsbad, CA
Dodge Sprinter
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
George said the staff was friendly, courteous and professional.
This review was collected via phone interview by Customer Research Inc.
Jim R. from Pacific Automotive responded on 01/17/2019

Thank you George!


MS
MARYOLIVE S.
San Diego, CA
Toyota Avalon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018
Pacific Automotive
I found the service quick and thorough. Also the man who pulled my auto to the shop was particularly kindly and helpful.

MW
Marissa W.
San Diego, CA
Acura RDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Marissa said the staff was very helpful, accommodating and competent.
This review was collected via phone interview by Customer Research Inc.
Jim R. from Pacific Automotive responded on 12/27/2018

Thank you for the review Marissa. Ron.


AC
Andrew C.
California
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Andrew said they have always been super great.
This review was collected via phone interview by Customer Research Inc.
Jim R. from Pacific Automotive responded on 12/21/2018

Thank you Andrew for the review!


BJ
Billie J.
San Diego, CA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Billie said she was very comfortable at this business, the staff had magazines for her to read, they treated her nicely. They even brought her vehicle out front so that all she had to do was drive off. Everything was great.
This review was collected via phone interview by Customer Research Inc.
Jim R. from Pacific Automotive responded on 12/13/2018

Thank you Billie. It was nice seeing you after all these years. Ron Hutchison.


MH
MAGGI H.
San Diego, CA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018
Dependable
I don’t know much about cars so I have to trust the mechanic to do what is necessary-nothing more and nothing less. I trust Pacific Automotive to do that.
Jim R. from Pacific Automotive responded on 12/05/2018

Thank you Maggi for the kind review. Ron and Jim.


BS
BRYAN S.
San Diego, CA
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
Spot on service
Ron and the boys at PA have always delivered. Honest, fair, and passionate about providing top notch auto and customer service.

DC
DAN C.
Julian, CA
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2018
Fast and efficient!!!!!
Awesome as always. Great job.
Jim R. from Pacific Automotive responded on 11/29/2018

Thank you Dan!


RS
RON S.
La Jolla, CA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2018
Always First Class Service
Jim, Ron, and the team at Pacific Automotive always work together to give your car exactly what it needs, and no more, to run right. Their prices are fair, and
they communicate with you about steps being taken to resolve the problems and return the vehicle, ASAP. Good people, good service, good experience. Always.
Jim R. from Pacific Automotive responded on 11/21/2018

Thank you Ron for the review.  Jim and RON!


JC
Jim C.
San Diego, CA
Audi Q7
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/20/2018 Category: Service
Jim said the business was very attentive and was able to get it done on short notice.
This review was collected via phone interview by Customer Research Inc.

SM
SUE M.
Julian, CA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
Always great!
I trust the owner and employees of Pacific Automotive. They make sure my car is running great and they check everything so I know that whether I am driving short or long distances, they have checked my car thoroughly for any possible problems. They keep me updated on work needed in future. No surprises!

JR
James R.
Santee, CA
Jeep Patriot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
James said he would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.

AB
Andrew B.
San Diego, CA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Andrew said that the place has great customer service and provided him with a job well done.
This review was collected via phone interview by Customer Research Inc.

AC
Andrew C.
California
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Andrew said they have great service.
This review was collected via phone interview by Customer Research Inc.
Jim R. from Pacific Automotive responded on 10/31/2018

Thank you


TT
Trent T.
Oceanside, CA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Trent said they have good service.
This review was collected via phone interview by Customer Research Inc.

TM
Terence M.
Escondido, CA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Terence said they were nothing but excellent.
This review was collected via phone interview by Customer Research Inc.

AP
Andy P.
San Diego, CA
Subaru Crosstrek
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Andy said the service was great.
This review was collected via phone interview by Customer Research Inc.

BL
Beth L.
San Diego, CA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Beth said Ron is informative. He fixes all of the issues her vehicle has, and the prices are affordable.
This review was collected via phone interview by Customer Research Inc.
Jim R. from Pacific Automotive responded on 10/04/2018

Thank you for the review


JB
Jennifer B.
Escondido, CA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Spoke with Kevin. He said Ron and Jim are very attentive. They only perform the services that are needed.
This review was collected via phone interview by Customer Research Inc.

DD
Donald D.
San Diego, CA
Saturn Ion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018
Thanks
They perform the perfunctory oil change but go above and check the entire vehicle to identify any future problems
Jim R. from Pacific Automotive responded on 09/24/2018

Thank you for the review