Overview

Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5Overall Rating 4.38/5rating 4.38

1044 Reviews

ReScore Reviews™ (27)

ReScore
Overall Rating 3.1481511/5Overall Rating 3.1481511/5Overall Rating 3.1481511/5rating 3.1481511rating 3.1481511
Original
Overall Rating 1.9999985/5rating 1.9999985rating 1.9999985rating 1.9999985rating 1.9999985
85% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


DT
Derrick T.
Grand Bay, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great Service!
I am always treated by the service staff with kindness and friendliness. They get the job done in speedy manner and there is no "upsell" when I'm there. I appreciate that.
GEORGE H. from Palmer's Airport Hyundai responded on 11/16/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


Verified Customer
Mobile, AL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Good
Service was fine.
GEORGE H. from Palmer's Airport Hyundai responded on 11/16/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


JR
Joseph R.
Moss Point, MS
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Service
Great service just a little slow
GEORGE H. from Palmer's Airport Hyundai responded on 11/16/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


Verified Customer
Mobile, AL
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/15/2018 Category: Service
Service department is a joke
Wasted 8 hrs on trying to diagnose a collision system radar loosing signal.
Not very knowledgeable on the products they sell. All that was done was my car drove around and a dirty floor mat protector left in my car. I'll find another Hyundai dealer with a better service department or I'll trade my car in on a car that doesn't need to be reapaired after 11000 miles.
GEORGE H. from Palmer's Airport Hyundai responded on 11/16/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


YJ
Yancie J.
Mobile, AL
2017 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Great service department! Always knowledgeable, fast, and super friendly!
Had to figure out what was going on with my tire after I had a flat the other day and couldn't make it to Palmer's when the flat occurred, so when I arrived to Palmer's Hyundai service dept I told Tyler that I had to have a tire replaced and now the car was very shaky and felt off balance. The other tire place also put way too much air in the replaced tire, 44 psi when it was supposed to be around 34! Tyler listened to my issue and had the problem fixed in a very timely manner. They didn't even replace the tire for me and still took the time to fix someone else's mistake. Very grateful! My car drives like new again!
GEORGE H. from Palmer's Airport Hyundai responded on 11/15/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


BJ
Brittany J.
Mobile, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Extremely happy
The customer service is what makes this an awesome place!!!!
GEORGE H. from Palmer's Airport Hyundai responded on 11/14/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK!


GT
Glenda T.
Eight Mile, AL
2015 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Needs more perks
Same dealer across the bay has more perks for customer
GEORGE H. from Palmer's Airport Hyundai responded on 11/13/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


BM
Brian M.
Semmes, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Great service
Great service to my Elantra. Minimal waiting time, courteous staff.
GEORGE H. from Palmer's Airport Hyundai responded on 11/12/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


QP
Quawanda P.
Moss Point, MS
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Smiles
Great hospitality
GEORGE H. from Palmer's Airport Hyundai responded on 11/10/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


CD
Cindy D.
Mobile, AL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Customer service
Wonderful customer service and short wait time! Will definitely be returning to this location!
GEORGE H. from Palmer's Airport Hyundai responded on 11/10/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


Verified Customer
Mobile, AL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Great Customer Service
Very professional and friendly staff!
GEORGE H. from Palmer's Airport Hyundai responded on 11/09/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


GP
Gerald P.
Mobile, AL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Great service
Fast and great service as always!
GEORGE H. from Palmer's Airport Hyundai responded on 11/09/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


Verified Customer
Moss Point, MS
2009 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Best advisor ever!!!
Can’t beat palmers Hyundai.
GEORGE H. from Palmer's Airport Hyundai responded on 11/09/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


Verified Customer
Saraland, AL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Everyone was very nice and helpful.
They recommend what my SUV needs, and we discuss what they can do.
GEORGE H. from Palmer's Airport Hyundai responded on 11/09/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


CS
Chassity S.
Semmes, AL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Excellent Customer Service
Customer service was excellent. The service I requested was completed in a very timely manner.
GEORGE H. from Palmer's Airport Hyundai responded on 11/08/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


AH
Anne H.
Irvington, AL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Anne H
Terms of contract
GEORGE H. from Palmer's Airport Hyundai responded on 11/07/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


CB
Charles B.
Mobile, AL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
JOHNNY C
Good prompt service!
GEORGE H. from Palmer's Airport Hyundai responded on 11/05/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


MB
Mark B.
Semmes, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2018 Category: Service
Great Service
I schedule all my maintenance with them and they are prompt courteous and good prices.! Cant beat the combo!
GEORGE H. from Palmer's Airport Hyundai responded on 10/30/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


TM
Theresa M.
Citronelle, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/28/2018 Category: Service
Customer satisfaction
The company puts their customers first.
GEORGE H. from Palmer's Airport Hyundai responded on 10/29/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.


DK
Debra K.
Mobile, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/27/2018 Category: Service
Typical Dealer Service treatment
As usual, I took the 1 year old car it for an oul change and the email report wanted me to pay over $500 for “urgent” repairs that are non existeint. As my husband states:”does it crank? Yes. Does it run? Yes. Then nothing is weong with your fuel system. Temporary memory problem. The car goes to my trusted non dealer mechanic for everything it needs from now on.
GEORGE H. from Palmer's Airport Hyundai responded on 10/29/2018

THANK YOU FOR THE RESPONSE AND FEEDBACK.