Great service dept, sales not so much
Tyler was great and he is the only one next to Jim Lewis who kept his word.
On 8/17/2018 my wife and I bought two new vehicles at Palmers Airport Hyundai. My wife a 2019 Santa Fe and I a 2017 Ram 1500 Big Horn. On 8/24 I took my truck to Autonation Dodge for recall service and to diagnose why my power seat will not move. The diagnostic cost is $149.95 + tax. They diagnose it as a bad seat track and give me an estimate of $1522.27 parts and labor and it's not covered under the warranty I purchased. I call Sam Morgan, my salesman and tell him. He tells me that he will do some research and get back to me. Three hours later I call him and am told that I might have to wait 30 days for the warranty to take effect. Per Mike at the warranty service, my warranty took effect the moment I signed the contract but that a seat motor would be covered, a seat track would not. I took the truck down to Palmers that Saturday morning. Sam Morgan and Bobby Hensel assure me that they will take care of it and that it would be fixed. They give me a Tuscon to drive while the work is performed on my truck. Long story short on 9/5 or 6 I go get my truck. Seat is still not fixed. Per Sam Morgan, some one would call me the following Monday or Tuesday to work out when to bring it back to get fixed. On Tuesday I call and am told they are wading through it and would call. Thursday I still had not heard from anyone. I left a message on the "contact us" tab on the website. 10 minutes later a young lady from the internet dept calls me to see what I might be interested in. I explain my problem to her and she tells me that she would leave a message for the general manager to call me the next day Friday 9/14. Bobby Hensel calls me that afternoon and asks me to bring the truck back that evening. When I get to the dealership I am greeted by Bobby who gives me a Toyota Tundra to drive while they fix mine. I also speak to Tim Lewis (?) the general manager. They assure me that it would be looked at the next morning and that parts would be ordered Monday at the latest. At 3:00 pm today (9/19 1 month and 2 days after purchase) I call and speak to Tyler who is very polite and informative. He tells me they havve just finished looking at my truck and are trying to decide if it is the switch, the motor, the seat track, or a combination of all three and that he would be going to speak to Bobby to see what they were going to do. At this point my patience is gone. Now they tell me that they are ordering the parts and that they "should" be in on Friday and that "hopefully" they will get my truck fixed by Friday evening. At this point they have had possession of my truck more than I have. I have made my first payment on a truck I can't even drive. Hopefully my truck will be fixed, finally.