Park Place Bodywerks Fort Worth

Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

609 Reviews

97% Would Recommend
Latest Review 2 days ago

Reviews


MB
Matthew B.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Collision
Spoke with Jay. He said they did everything right.
This review was collected via phone interview by Customer Research Inc.

SM
Solomon M.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Collision
Solomon said Steve was great in handling the repair done to his vehicle.
This review was collected via phone interview by Customer Research Inc.

CR
Charles R.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Collision
Charles said his vehicle was delayed a few days over the Memorial Day weekend, due to insurance issues.
This review was collected via phone interview by Customer Research Inc.

MM
Marga M.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Collision
Marga said this business provided good customer service. She chose not to evaluate her satisfaction with the quality of the repair but said that she is not able to get underneath the vehicle to check the repair they did there. They did not promise her a date of completion.
This review was collected via phone interview by Customer Research Inc.

OA
Olaide A.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Collision
Olaide said the business did a good job, he had no issues and the manager was very informative.
This review was collected via phone interview by Customer Research Inc.

SW
Sonja W.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Collision
Sonja said the business did a really good job.
This review was collected via phone interview by Customer Research Inc.

BB
Betty B.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Collision
Betty said she appreciated that she was kept informed by the business. She chose this facility because she believed this business would provide her with the best customer experience.
This review was collected via phone interview by Customer Research Inc.

BP
Barry P.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Collision
Spoke with Angela. She said they always go out of their way to satisfy the customer.
This review was collected via phone interview by Customer Research Inc.

BC
Barbara C.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Collision
Barbara said the staff, especially Steve took care of her from the moment she walked into the facility. The overall customer service was professional.
This review was collected via phone interview by Customer Research Inc.

IO
Ida O.
Texas
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05/22/2018 Category: Collision
Spoke with Roy. He said the vehicle was totaled. However, staff worked with him and they worked hard on the repair before the vehicle was declared a total loss. In addition, Chris was always available and answered all of his phone calls.
This review was collected via phone interview by Customer Research Inc.

JW
Jamie W.
Texas
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05/17/2018 Category: Collision
Jamie said the staff went out of their way and they kept her very informed.
This review was collected via phone interview by Customer Research Inc.

JO
Julian O.
Texas
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05/17/2018 Category: Collision
Julian said the business was very informative, they provided good customer service and she also said it was a great experience. However, the vehicle was not ready when promised due to a delay created by the insurance company. She did not elaborate as to how late the vehicle was.
This review was collected via phone interview by Customer Research Inc.

CT
Crystal T.
Texas
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05/17/2018 Category: Collision
Crystal said the customer service she received was great. Her vehicle seems to be off balance a little bit. The staff gave her a time frame of about 2 weeks, but the work took about a month due to a delay created by the insurance company. She did not expect it to take that long. She was given a tracking number but the updates were behind and not kept current.
This review was collected via phone interview by Customer Research Inc.

BW
Benny W.
Texas
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Collision
Benny said Steve was very communicative and clear in his explanations. The business does good work, and uses only original equipment manufacturer parts for their repairs.
This review was collected via phone interview by Customer Research Inc.

JE
Jay E.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2018 Category: Collision
Jay said his vehicle was a couple weeks late. The delay was because the business ordered the wrong parts, and the insurance company had a delay with payment.
This review was collected via phone interview by Customer Research Inc.

SL
Stephen L.
Texas
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05/08/2018 Category: Collision
Stephen said the business was courteous, timely, efficient, friendly and positive. He said they did everything they said they would.
This review was collected via phone interview by Customer Research Inc.

MB
Margaret B.
Texas
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05/08/2018 Category: Collision
Margaret said, this business went over and above for her. The work took a very long time but she was told that ahead of time and Steve Blackwell her contact at the business was super. She said, he was wonderful and went out of his way to help and accommodate her. Margaret also said, the business explained to her why the repairs would take so long, there was extensive damage.
This review was collected via phone interview by Customer Research Inc.

LD
Lonnie D.
Texas
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/07/2018 Category: Collision
Lonnie said the business lacked in communication. Overall everything went well.
This review was collected via phone interview by Customer Research Inc.

DT
Denise T.
Texas
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05/04/2018 Category: Collision
Denise said the employees detailed her vehicle. It was clean and she couldn't tell that it had been repaired.
This review was collected via phone interview by Customer Research Inc.

CA
Charles A.
Texas
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04/28/2018 Category: Collision
Charles said the business did a great job repairing his vehicle.
This review was collected via phone interview by Customer Research Inc.