Park Place Bodywerks Fort Worth

Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

718 Reviews

97% Would Recommend
Latest Review 3 days ago

Reviews


ER
Evan R.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2019 Category: Collision
Evan said that the majority of his experience was fine, except that there were a couple of times where he could not immediately get a hold of his liaison with the business regarding time sensitive concerns, such as when he had to return his rental before he knew if his vehicle was ready to be picked up. If he tried to call it would go to voice mail and he would not get called back. However, he would get a response if he sent a text through the app and he would eventually be followed up with a call if he asked for one through that method. While he never got a promised date for when the work would be finished, there was a delay of about 3 or 4 days after his vehicle was finished while they waited for the final payment from the insurance.
This review was collected via phone interview by Customer Research Inc.

MV
Michael V.
Texas
Verified Customer
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02/19/2019 Category: Collision
Michael said the customer service he received was really good, Nick and the staff took good care of him , and he appreciates the staff.
This review was collected via phone interview by Customer Research Inc.

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Paul I.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Collision
Paul said the staff did a great job, so he's very happy with them, and will definitely use them again. They quoted him quickly, did the job quickly when they were supposed to and were very helpful. Steve Blackwell did a very good job.
This review was collected via phone interview by Customer Research Inc.

DJ
Dylan J.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Collision
Dylan said the business is awesome and the repair went smoothly.
This review was collected via phone interview by Customer Research Inc.

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Safet D.
Texas
Verified Customer
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02/08/2019 Category: Collision
Safet said his experience was very good. The customer service and the work was very good. The facility is first class and he does not have to wait for the service.
This review was collected via phone interview by Customer Research Inc.

JP
Javier P.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/02/2019 Category: Collision
Javier said the mechanic did a great job and he was kept well informed.
This review was collected via phone interview by Customer Research Inc.

SW
Steven W.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2019 Category: Collision
Steven said the staff had the vehicle for six weeks and they had to check in regularly to get updates. There's a chip in the paint already, so they're looking to receive a phone call regarding this matter. 2 different finish dates came and went. There was no reason given for the delay, and there was no estimation, because this was warranty work.
This review was collected via phone interview by Customer Research Inc.

JR
James R.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019 Category: Collision
James said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

AS
Andre S.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019 Category: Collision
Andre said the customer service was excellent and the status updates were done extremely well.
This review was collected via phone interview by Customer Research Inc.

JB
James B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2019 Category: Collision
James said he was satisfied with the quality of the repair.
This review was collected via phone interview by Customer Research Inc.

RW
Robert W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2019 Category: Collision
Spoke with Suvelia. She said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

LJ
Liza J.
Texas
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/22/2019 Category: Collision
Liza said the insurance company and the business had some issues amongst themselves and she felt like she was put in the middle.. She said she never received a confirmed delivery date. She was told 3 to 4 weeks but it took longer because they had to get approval for a supplemental. They were blaming each other and there was lot of back and forth and she was left in the middle. She said that her rental was 13 days past due which there was blame between the insurance company and the business. She would not recommend for reasons stated.
This review was collected via phone interview by Customer Research Inc.

DE
David E.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2019 Category: Collision
David said he has used the business before and they were very responsive, very detailed and had a good quality of work. He also said it took several weeks for him to get his vehicle back because the parts were difficult to find. He also said to say thanks to the business for their high quality of work.
This review was collected via phone interview by Customer Research Inc.

SW
Sonja W.
Texas
Verified Customer
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01/11/2019 Category: Collision
Sonja said her vehicle was a total loss and no repairs were made. Everything was perfect and she had no issues.
This review was collected via phone interview by Customer Research Inc.

LM
Lissa M.
Texas
Verified Customer
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01/09/2019 Category: Collision
Spoke with Ted. He said the quote was direct and everyone was really nice.
This review was collected via phone interview by Customer Research Inc.

AB
Aaron B.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Collision
Aaron said because he did now know he needed to sign a form, the vehicle sat for a week. A staff member said they left a message that he did not get.
This review was collected via phone interview by Customer Research Inc.

IO
Ida O.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Collision
Ida said the agent she dealt with communicated very well, he also worked with the insurance company to finally get her vehicle fixed. Her vehicle was not ready when promised due to the insurance company. She did not elaborate as to how late the vehicle was.
This review was collected via phone interview by Customer Research Inc.

JC
Jorge C.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Collision
Jorge said the customer service at this business was great. The staff handled the situation with his vehicle perfectly.
This review was collected via phone interview by Customer Research Inc.

KA
Kikelomo A.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018 Category: Collision
Kikelomo said Chris was very helpful and assisted her in getting the insurance company to comply.
This review was collected via phone interview by Customer Research Inc.

CW
Connally W.
Texas
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2018 Category: Collision
Spoke with William. He said he would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.

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