Petro Auto Care

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619-644-5377
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Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

664 Reviews

5 star
89%
4 star
8%
3 star
1%
2 star
<1%
1 star
<1%

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 19 days ago

Reviews

DL
Don L.
Spring Valley, CA
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Don said this business provides good service and they take care of him.
Recommended
This review was collected via phone interview by Customer Research Inc.
Andrea C. from Petro Auto Care responded on 09/04/2018

Thank you for always thing thinking of us! We appreciate your business. 

MB
Mildred B.
San Diego, CA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Spoke with Mildred's husband. He said the employees provided excellent service. They did great work and gave him a lot of information regarding his vehicle. The woman working at the front desk was great and answered his questions.
Recommended
This review was collected via phone interview by Customer Research Inc.
Andrea C. from Petro Auto Care responded on 09/04/2018

Thank you for the business and the positive review! 

LH
Laurdis H.
San Diego, CA
Ford Mustang
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018
Excellent service.
My muffler was bad and Petro fixed it at a good price. Always satisfied with their work and prices
Recommended
Andrea C. from Petro Auto Care responded on 08/31/2018

Thank you for your business!  

AM
Alejandra M.
El Cajon, CA
Lexus RX 450h
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/30/2018 Category: Service
Spoke with Alejandra's wife . She said the vehicle was in and out in 1 day .The staff was accommodating.
Recommended
This review was collected via phone interview by Customer Research Inc.
MA
Mike A.
Spring Valley, CA
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Mike said the service was perfect and the employees did a good job.
Recommended
This review was collected via phone interview by Customer Research Inc.
Andrea C. from Petro Auto Care responded on 08/29/2018

Thank you Mike for your business & the positive feedback. 

RJ
Robert J.
Spring Valley, CA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/26/2018
Great service
Always receive great service and they make you feel like family.
I have been bringing my cars to Petro for years. And I send my friends to them.
Recommended
Andrea C. from Petro Auto Care responded on 08/29/2018

Thank you Robert for the great review. Your buiness is always appriciated and we are thrilled to have had you for a customer for so long. 

MA
Maria A.
San Diego, CA
Ford Escape
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/25/2018 Category: Service
Maria said the business charged her too much money. Due to this reason, she would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Andrea C. from Petro Auto Care responded on 08/31/2018

I'm sorry to hear about your disappointment with us. We're normally known for our upfront prices. I'm confused the price was a concern as I did receive a signed estimate and deposit for the part which was special ordered.  We understand that our customers have the choice to go elsewhere, and appreciate that they value our workmanship. We know that we will not always be the cheapest but we strive to be competitive & and give the best experience possible. 

DB
Davis B.
Spring Valley, CA
Scion tC
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Davis said this business was honest.
Recommended
This review was collected via phone interview by Customer Research Inc.
Andrea C. from Petro Auto Care responded on 08/29/2018

Thank you for your business. Good luck on your new adventure! 

BS
Brittany S.
Spring Valley, CA
Mazda Mazda6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Brittany said Andrea took the best care of her. She showed and explained to Brittany what was going on with her vehicle, was honest and forthright. The employees treated her in a way that no other automotive business has, she trusts them and was super stoked with them. This was a great experience at this facility and she has never been anywhere where she trusted the staff quickly and knew they cared about her. She will be back.
Recommended
This review was collected via phone interview by Customer Research Inc.
Andrea C. from Petro Auto Care responded on 08/29/2018

Thank you Brittany for the great review. It is a positive feeling knowing that we made a difference in someones outlook to the automotive industry. 

Andrea C. from Petro Auto Care responded on 08/29/2018

Thank you again for the business. We look forward to being a place you can come to for all your automotive needs. 

MC
Michael C.
San Diego, CA
Mazda Mazda3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2018 Category: Service
Michael said that the vehicle was not done on time.
Recommended
This review was collected via phone interview by Customer Research Inc.
Andrea C. from Petro Auto Care responded on 08/14/2018

Michael, I apologize for not having the vehicle done on time. We understand how important it is to have jobs finished in a timely manner. We appreciate your business and hopefully get the chance to do better next time. 

JR
Joe R.
Chula Vista, CA
GMC Yukon XL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Joe said the business was accommodating and they got him in and out.
Recommended
This review was collected via phone interview by Customer Research Inc.
Andrea C. from Petro Auto Care responded on 08/14/2018

Thank you for your business Joe. We appreciate the positive feedback. 

HS
Haris S.
Torrance, CA
Mercedes-Benz GLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Haris said the employees were honest and knew what they were doing. They were accommodating and let him leave his vehicle there for a few days without having any problems. He will be bringing other vehicles in for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Andrea C. from Petro Auto Care responded on 08/14/2018

Haris, Thank you for your business and the positive feedback. We do hope to be of service for you in the future. 

JP
Janetta P.
San Diego, CA
Chrysler 200
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Janetta said the staff provided great customer service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Andrea C. from Petro Auto Care responded on 08/14/2018

Thank you Janetta for the positive feedback! We appreciate your business. 

CM
Carl M.
Chula Vista, CA
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Carl said the service at this business was great.
Recommended
This review was collected via phone interview by Customer Research Inc.
Andrea C. from Petro Auto Care responded on 08/14/2018

Thank you for your business & the positive feedback! 

MJ
Monjah J.
San Diego, CA
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Monjah said the staff was helpful, and now they can go on vacation.
Recommended
This review was collected via phone interview by Customer Research Inc.
Andrea C. from Petro Auto Care responded on 08/14/2018

THANK YOU FOR YOUR BUSINESS! We heard the vacation went great! :) 

JG
Jennifer G.
Spring Valley, CA
Cadillac Escalade EXT
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Jennifer said anytime she needs anything done, the employees get her in on the same day. They provide excellent service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Andrea C. from Petro Auto Care responded on 08/14/2018

It is always a pleasure to see that our customers know they are important and their business is appreciated. THANK YOU! 

AH
Alberto H.
San Diego, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018
Honest !!
Every time I go there I’m treated with the best customer service you can imagine . They always are up front and honest with service car needs and prices are reasonable. I strongly recommend them for your car needs.
Recommended
Andrea C. from Petro Auto Care responded on 08/14/2018

Thank you for the positive words! We appreciate that you recognize how important our customers are. Thank you for your continued business with us. 

KM
Kim M.
Spring Valley, CA
Mercedes-Benz C230
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Kim said this business provides excellent service. She has been going there for 20 years.
Recommended
This review was collected via phone interview by Customer Research Inc.
Andrea C. from Petro Auto Care responded on 08/14/2018

Thank you for the great review! Its always our pleasure to service your vehicles. 

RD
Ricky D.
El Cajon, CA
Ford Transit Connect
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018
Honest friendly service!
I bring all my car to Petro! I own my own plumbing company and I don’t trust any one else to work on my vehicles but petro auto care! I’m also restoring my 1963 vw And 1965 Chevy Impala with Petro Auto care! They are my mechanics for Life!
Recommended
EC
Esther C.
La Mesa, CA
Honda Element
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Esther said the business was very helpful and thorough.
Recommended
This review was collected via phone interview by Customer Research Inc.