Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

792 Reviews

ReScore Reviews™ (11)

ReScore
Overall Rating 4.0909109/5Overall Rating 4.0909109/5Overall Rating 4.0909109/5Overall Rating 4.0909109/5rating 4.0909109
Original
Overall Rating 2.45455/5Overall Rating 2.45455/5rating 2.45455rating 2.45455rating 2.45455
95% Would Recommend
100% Business Response
Latest Review 6 days ago

Reviews


CL
Charles L.
Nederland, TX
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Superior service
Philpott has always provideds superior service. I have never had one bad thing to say about them.
6ea68f848bcc3d4b17e76dad275cc04b?s=28
Kel L. from Philpott Motors Hyundai

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JB
Jamie B.
Port Arthur, TX
2013 Hyundai Genesis Co
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Great Customer Service!
Great place to have your Hyundai car serviced. Very customer service oriented team of employees and very accommodating. I really appreciate them being there. Thank you!
6ea68f848bcc3d4b17e76dad275cc04b?s=28
Kel L. from Philpott Motors Hyundai

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AC
Angela C.
Nederland, TX
2014 Hyundai Genesis
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/14/2018 Category: Service
Fast and courteous service
I had to make an appointment for an oil change, but the best part is when I did arrive at the appointed time they were ready for me and was able to service my vehicle on time.
6ea68f848bcc3d4b17e76dad275cc04b?s=28
Kel L. from Philpott Motors Hyundai

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DT
David T.
Port Neches, TX
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018 Category: Service
on 2017 tuson radio repair
great people to work with...
6ea68f848bcc3d4b17e76dad275cc04b?s=28
Kel L. from Philpott Motors Hyundai

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CL
Carla L.
Beaumont, TX
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
friendly & fast
friendly people & fast service
6ea68f848bcc3d4b17e76dad275cc04b?s=28
Kel L. from Philpott Motors Hyundai

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DG
Donald G.
Lake Charles, LA
2013 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Your staff
Mr. Otis
He is awesome helping the customers
6ea68f848bcc3d4b17e76dad275cc04b?s=28
Kel L. from Philpott Motors Hyundai

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Anonymous avatar
Verified Customer
Beaumont, TX
2013 Hyundai Sonata Hyb
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/09/2018 Category: Service
Owner
Wait time is bad . No one is available to ask any questions.
6ea68f848bcc3d4b17e76dad275cc04b?s=28
Kel L. from Philpott Motors Hyundai

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GR
Guy R.
Port Neches, TX
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Friendly and knowledgeable
I took my Tucson in for a nail in the tire. I purchased the extended warranty. There was no charge to replace the tire. While I was there the service dept. informed me that there was a recall on a part to my AC. They changed it out while I waited for no charge. So I went in with a flat and came out with great AC a new tire and no $$$ spent. ;)
6ea68f848bcc3d4b17e76dad275cc04b?s=28
Kel L. from Philpott Motors Hyundai

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CK
Carol K.
Beaumont, TX
2011 Hyundai Veracruz
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Fast courteous service!
Very satisfied.
6ea68f848bcc3d4b17e76dad275cc04b?s=28
Kel L. from Philpott Motors Hyundai

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Anonymous avatar
Verified Customer
Port Neches, TX
2016 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/01/2018 Category: Service
Electrical issue, round 1
I brought my daughter's 2016 Tucson in for warranty repair of a tail light/blinker that was intermittently alarming as a bad bulb.
Scheduling the repair was easy and quick and they did the repair work quick as well, maybe too quick. I know that bulbs on a vehicle last a long, long time so when the issue came up I was concerned. Thus far, the light bulb and socket have been replaced and only a few days after the repair, the alarm is already happening again. I am scheduling another appointment for round 2.
I don't have any negative sentiment for still having the issue with the vehicle electrical system but now a more thorough examination of the vehicle is definitely warranted. Will see how it goes.
6ea68f848bcc3d4b17e76dad275cc04b?s=28
Kel L. from Philpott Motors Hyundai

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Anonymous avatar
Verified Customer
Groves, TX
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018 Category: Service
Great customer service
Service staff are friendly and very helpful
6ea68f848bcc3d4b17e76dad275cc04b?s=28
Kel L. from Philpott Motors Hyundai

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JL
Jacki L.
Orange, TX
2012 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Great Service
I made a later afternoon appointment at 3:00pm to accomodate my work schedule and was pleasantly surprised that I was in and out quickly.
OTIS P. from Philpott Motors Hyundai

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Anonymous avatar
Verified Customer
Nederland, TX
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Maintenance
I appreciate the excellent service
OTIS P. from Philpott Motors Hyundai

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WD
William D.
Orange, TX
2013 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
AC fixed
Took Santa Fe in for AC repair. They diagnosed it and repaired it quickly.
OTIS P. from Philpott Motors Hyundai

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AE
Alfred E.
Beaumont, TX
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Recall Service and State Inspection
I brought my Santa Fe to Philpott Hyundai to replace the food lamps which were under a recall. I also needed a state inspection performed so I could re register my Santa Fe. Otis meet me on the service drive and got me checked in promptly. When I arrived back for my vehicle both items were done and I was ready to go. Great servicex
OTIS P. from Philpott Motors Hyundai

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JS
Jennifer S.
TX
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Service
The service department staff.
OTIS P. from Philpott Motors Hyundai

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Anonymous avatar
Verified Customer
Beaumont, TX
2018 Hyundai Sonata
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2018 Category: Service
Great Service Department
My experience with the service department was great! My only criticism is that they did not have the shuttle service readily available, but when I informed them I had to be at work at a certain time, they made sure I was in and out!
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Kel L. from Philpott Motors Hyundai

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KM
Kendal M.
Beaumont, TX
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
fast and good service
you are courteous and do good work, and do it quickly.
6ea68f848bcc3d4b17e76dad275cc04b?s=28
Kel L. from Philpott Motors Hyundai

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AL
Amy L.
Groves, TX
2015 Hyundai Tucson
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2018 Category: Service
Excellent service
I had to hunt down an employee for service, but after that the overall service was excellent
6ea68f848bcc3d4b17e76dad275cc04b?s=28
Kel L. from Philpott Motors Hyundai

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AS
Amber S.
Port Neches, TX
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Very nice!
They always do a good job.
6ea68f848bcc3d4b17e76dad275cc04b?s=28
Kel L. from Philpott Motors Hyundai

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