Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(1,231 Reviews)

ReScore Reviews™ (15)

ReScore
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
Original
Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5Overall Rating 2.5/5
95% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


RB
Rhonda B.
Nederland, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/17/2020 Category: Service
THE STAFF
PHILPOTT HAS A WONDERFUL STAFF AND THEY ALWAYS TREAT ME GREAT!!
Kel L. from Philpott Motors Hyundai responded on 02/17/2020

thank you very much!


JP
Julie P.
Orange, TX
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/14/2020 Category: Service
They are excellent
They did excellent. The repair was done on time and correct. Very nice people.
Kel L. from Philpott Motors Hyundai responded on 02/14/2020

THANK YOU FOR YOUR FEEDBACK


AE
Alfred E.
Beaumont, TX
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020 Category: Service
Excellent Service Visit
Kayla Bradley, Service Advisor, met me on the service drive and I was in and out within 30 minutes. Great work! Kudos to the Service Manager, Kel Lindsey, for running a taught ship.
Kel L. from Philpott Motors Hyundai responded on 02/14/2020

thank you my friend


JS
John S.
Nederland, TX
2016 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/13/2020 Category: Service
Great service
Great service and very fast.
Kel L. from Philpott Motors Hyundai responded on 02/13/2020

thank you for your feedback


Verified Customer
Beaumont, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/11/2020 Category: Service
Convenient
It’s nice to know what is going while they are working on my car. Everyone who was there was helpful
Kel L. from Philpott Motors Hyundai responded on 02/12/2020

thank you for your feedback


CS
Cornelius S.
Port Arthur, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020 Category: Service
Great Service
I came in for a oil change. They were friendly and down to earth. Go done quickly and sent me on my way. Hassel free.No dirty looks. No attitude. Just honest to goodness customer service.
Kel L. from Philpott Motors Hyundai responded on 02/10/2020

thank you for your feedback


DA
Diana A.
Port Arthur, TX
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/06/2020 Category: Service
Needs improvement
Time to perform oil change, tire patch and software update seemed excessive at 1.5 hrs. Patch on tire was $16.50.
Kel L. from Philpott Motors Hyundai responded on 02/10/2020

thank you for your feedback


CD
Clifford D.
Orange, TX
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020 Category: Service
People and service.
Great people to have on your side.
Kel L. from Philpott Motors Hyundai responded on 02/05/2020

thank you for your feedback


SE
Sheryl E.
Port Neches, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2020 Category: Service
Great Service
The two men serving me were very helpful and patient with me.
Kel L. from Philpott Motors Hyundai responded on 02/04/2020

thank you for your feedback


KM
Kathy M.
Beaumont, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/30/2020 Category: Service
Great Service!
Philpott Hyundai service always provides timely, dependable service!
Kel L. from Philpott Motors Hyundai responded on 01/31/2020

thank you for your feedback


Verified Customer
Beaumont, TX
2012 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/29/2020 Category: Service
Resolving automatic window and door issues
The automatic window malfunctions are being resolved and tested to my satisfaction. And the driver's side interior door covering is being afixed to the door properly. Hyundai is working diligently to resolve any problems.

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/29/2020 Category: Service
Did not test the fix properly
Did not test properly and did not put door back together properly.
Kel L. from Philpott Motors Hyundai responded on 01/29/2020

thank you for your feedback

Kel L. from Philpott Motors Hyundai responded on 01/30/2020

thank you very much!

Kel L. from Philpott Motors Hyundai responded on 02/03/2020

thanks very much


GB
George B.
Beaumont, TX
2015 Hyundai Azera
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/28/2020 Category: Service
Service
Great service
Kel L. from Philpott Motors Hyundai responded on 01/29/2020

thank you for your feedback


CR
Cynthia R.
Orange, TX
2017 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2020 Category: Service
Maintenance agreement
Great service. Good records kept for vehicle.
Kel L. from Philpott Motors Hyundai responded on 01/27/2020

thank you for your feedback


DR
Donna R.
Port Neches, TX
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/24/2020 Category: Service
Very Friendly & Great Service
As always, very professional friendly staff.. Easy to make appointment and service started on time.. Will definitely continue to have my Hyundai serviced at Philpott Motors..
Kel L. from Philpott Motors Hyundai responded on 01/24/2020

thank you for your feedback


Verified Customer
Port Neches, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2020 Category: Service
Multipoint check caught battery problem
Took car in for oil/filter change and multipoint inspection. They found the battery was defective and I was able to get it replaced under warranty. Thanks to Otis and the crew at Philpott Hyundai. With coupon Hyundai oil change is competitive with other oil change companies. As long as Philpott offers oil change coupons I’ll be back.
Kel L. from Philpott Motors Hyundai responded on 01/24/2020

thank you for your feedback