Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

283 Reviews

96% Would Recommend
Latest Review 5 days ago

Reviews


RW
Raquita W.
Maumelle, AR
Ford Mustang
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/20/2018 Category: Service
Raquita said the overall pricing was more expensive than she thought it would be.
This review was collected via phone interview by Customer Research Inc.
Phil S., Owner from Phil's Auto responded on 06/21/2018

Raquita, I'm sorry you feel like the price was too high. We tried hard to get you back on the road that day so you could make your funeral. We ordered and replaced your radiator because you ran over something in the road and it busted your radiator. You told me you ran your car until the motor stopped, and that is what melted your plastic thermostat housing which we didn't see until we replaced radiator.
 I think my staff went above and beyond and even stayed past closing time to repair your problem so you could get back on the road and make your family funeral. 
 

The Team at Phil's Auto & Transmission.

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Jessica L.
Amity, AR
Chevrolet Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Jessica said the staff members were very generous and helpful. They were fair on pricing.
This review was collected via phone interview by Customer Research Inc.

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Carl M.
Arkadelphia, AR
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Carl said the facility provided prompt and affordable service.
This review was collected via phone interview by Customer Research Inc.

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Emily K.
Arkadelphia, AR
Chrysler Town & Country
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/15/2018 Category: Service
Emily said they have always done business with them, and the staff treats them well.
This review was collected via phone interview by Customer Research Inc.

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Rebecca C.
Arkadelphia, AR
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Rebecca said the staff were nice and honest.
This review was collected via phone interview by Customer Research Inc.

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Shannara S.
Arkadelphia, AR
Dodge Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
06/12/2018 Category: Service
Shannara said she spent $280 at this business. They told her that her problem was fixed. When she went to pick up her vehicle at 4:30pm, an hour later her vehicle was messing up. She called them back and wanted to bring her vehicle in on Tuesday. They told her it would cost money for them to look at it and that it was not their problem. Her vehicle is still on the side of the road.
This review was collected via phone interview by Customer Research Inc.
Phil S., Owner from Phil's Auto responded on 06/21/2018

Shannara, we repaired the one problem on your new purchased vehicle so that it would run down the road, we did not overhaul it. I myself saw you driving the vehicle near wal mart a few days later. Yes, the vehicle did have other problems, but we made sure the exhaust was repaired so the engine could breath and go down the road. I think we did not tell you it was not our problem. We are always here to help customers, but we have to make a living as well.  We were glad you came back in and requested a copy of the repair bill so you could show the car lot what had been done.
 If we can be of any assistance in the future, please let me know.
 Thanks
Phillip Shuffield 

The Team at Phil's Auto & Transmission.

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Loail S.
Arkansas
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Loail said the business was fast and reasonably priced. He is happy with the service.
This review was collected via phone interview by Customer Research Inc.

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Dora S.
Arkadelphia, AR
Ford Freestar Wagon
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2018 Category: Service
Dora said the business's service is pretty good.
This review was collected via phone interview by Customer Research Inc.

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Allen M.
Poyen, AR
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Allen said the business did really good work. They did what they said they would at a good price.
This review was collected via phone interview by Customer Research Inc.

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Karren S.
East Moline, IL
Chrysler Sebring
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Karrren said she got right in with out an appointment. They charged her less than any other place ever. They were super friendly.
This review was collected via phone interview by Customer Research Inc.

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Courtney C.
Arkadelphia, AR
Chevrolet Suburban
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Courtney said they were very nice and understanding.
This review was collected via phone interview by Customer Research Inc.

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Mark S.
Monticello, AR
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Mark said the staff did a good job on the service. He came in at the end of the day with a problem, but the staff started working on it anyway. They got it fixed.
This review was collected via phone interview by Customer Research Inc.

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Pressley B.
Granbury, TX
Subaru Legacy
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Service
Pressley said he left the business after his service and got twenty miles down the road before he had to have to staff come get his vehicle to re-plunge the transmission supply line to his cooler again. The staff was a nice bunch of guys.
This review was collected via phone interview by Customer Research Inc.

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Amy S.
Greenwood, AR
Scion tC
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Amy said the staff made the service easy and convenient for her.
This review was collected via phone interview by Customer Research Inc.

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Loretta C.
Arkansas
Hyundai Veloster
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Loretta said the service was quick and inexpensive. The staff did a good job.
This review was collected via phone interview by Customer Research Inc.

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Evan S.
Arkadelphia, AR
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
Evan said the staff did a pretty good job.
This review was collected via phone interview by Customer Research Inc.

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Adam B.
Prescott, AR
Ford Ranger
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Adam said the facility is the only one that will work on his older model vehicle.
This review was collected via phone interview by Customer Research Inc.

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David S.
Bismarck, AR
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
David said the service was great.
This review was collected via phone interview by Customer Research Inc.

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Andrew K.
Brazoria, TX
Toyota Prius
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Andrew said the service was good. Phil was polite, patient, got the work done and him back on the road as soon as possible. This is a great facility and probably one of the best automotive business's he's ever dealt with.
This review was collected via phone interview by Customer Research Inc.

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Keaton S.
Arkadelphia, AR
Ford Mustang
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2018 Category: Service
Keaton said they have good customer service, he's worked with them before and they priced it well.
This review was collected via phone interview by Customer Research Inc.