Deborah, we are saddened to hear that you were not pleased with our service here. We understand the frustration of having to pay for a failed smog and we hope you can understand that the insepction required to pass or fail a smog is a labor cost we pay to our smog techs.
There is a list of things we are required to look at in combination with the emmssions test per California Bureau of Automotive Repair and the Air Resource board.
Although this review bums us out we know it pleases the B.A.R. and California Air Resource Board. When they're unhappy we lose our licensing and ability to provide for our families and lifelong customers that depend on us.
We will not issue a re-fund but we do offer a lower cost Re-smog fee.
Thank you for the review and more importantly, thank you to your son for his service!