Overview

Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5Overall Rating 4.83/5rating 4.83

531 Reviews

98% Would Recommend
Latest Review 7 days ago

Reviews


SS
Surinder S.
California
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Surinder said the employees were really nice. They were polite. They provided really helpful service. They provided good work.
This review was collected via phone interview by Customer Research Inc.

EL
Eric L.
California
Saturn Ion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Eric said the customer service was really good. The business was really accommodating and quick.
This review was collected via phone interview by Customer Research Inc.
NICK N. from PJ's and C A R S Automotive responded on 06/19/2018

Thank you for the positive review Eric,  We appreciate your business!


PG
Patrick G.
California
Cadillac SRX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Patrick said that everything went quickly and smoothly.
This review was collected via phone interview by Customer Research Inc.
NICK N. from PJ's and C A R S Automotive responded on 06/11/2018

Thank you for the great review Patrick, We look forward to working with you in the future. 


AV
Alan V.
Marysville, CA
Ford Expedition
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/08/2018 Category: Service
Alan said he needed more details on his service.
This review was collected via phone interview by Customer Research Inc.
NICK N. from PJ's and C A R S Automotive responded on 06/13/2018

Good morning Alan,

Your Brake and Lamp certification failed due to the fact that your emergency brake does not properly hold your vehicle on an incline, as you were informed the day of your appointment.


SF
Samantha F.
Yuba City, CA
Chrysler 200
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2018 Category: Service
Samantha said her vehicle runs like it just came off the lot.
This review was collected via phone interview by Customer Research Inc.

SH
Sandra H.
Live Oak, CA
Isuzu Rodeo
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018 Category: Service
Sandra said she appreciates the good work the business does.
This review was collected via phone interview by Customer Research Inc.
NICK N. from PJ's and C A R S Automotive responded on 06/19/2018

It is a pleasure to work with you Sandra, Thank you for the great review. 


ES
Esther S.
California
Mercedes-Benz GLK-Class
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Esther said the staff always do the work very well.
This review was collected via phone interview by Customer Research Inc.
NICK N. from PJ's and C A R S Automotive responded on 05/29/2018

Esther, We appreciate your positive review and we look forward to working with you in the future.


AB
Anna B.
California
Chevrolet Cavalier
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Anna said she had a good experience. The staff provided a friendly environment.
This review was collected via phone interview by Customer Research Inc.
NICK N. from PJ's and C A R S Automotive responded on 05/24/2018

Anna- Thank you for the review, We appreciate your business. 


BS
Brian S.
Yuba City, CA
INFINITI G37 Coupe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Brian said they are convenient and accommodating. They are quick, nice and do a very good job.
This review was collected via phone interview by Customer Research Inc.
NICK N. from PJ's and C A R S Automotive responded on 05/24/2018

Thank you Brian for the positive review! We look forward to serving you in the future for your automotive needs. 


HT
Harpreet T.
California
Ford F-150
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/22/2018 Category: Service
Harpreet said he would not recommend the business for service, because the price was raised above the estimate, and the time promised was not honored.
This review was collected via phone interview by Customer Research Inc.

BF
Barbara F.
Yuba City, CA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Barbara said she has been to this business several times and has been with this business for a very long time. They are good.
This review was collected via phone interview by Customer Research Inc.
NICK N. from PJ's and C A R S Automotive responded on 05/15/2018

Barbara, Thank you for your contiuned support to Pjs and Cars Automotive. We look forward to seeing you again.


FM
Frank M.
Yuba City, CA
Ram 2500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Frank said he had a great experience. The receptionist was very nice and talked to him the whole time he was waiting.
This review was collected via phone interview by Customer Research Inc.
NICK N. from PJ's and C A R S Automotive responded on 05/15/2018

Frank, Thank you for the positive review. Its always a pleasure interacting with our customers.


BW
Brandon W.
California
Chrysler PT Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Brandon said the service was fast. The staff was nice. He had a good experience.
This review was collected via phone interview by Customer Research Inc.
NICK N. from PJ's and C A R S Automotive responded on 05/09/2018

Brandon, We apperciate your review and look forward to seeing you in the furture for your automotive needs!


CP
Cynthia P.
Yuba City, CA
Ford Excursion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Always Great Service
Took our Excursion in for 140,000 check and oil change. Serpentine belt needed replacement and the still had it ready before 5. Always a pleasure to work with them.
NICK N. from PJ's and C A R S Automotive responded on 05/02/2018

Cynthia- Thank you for your Business, we look forward to working with you in the future.

PJ's and Cars Automotive


JH
John H.
Live Oak, CA
Toyota Tundra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/19/2018 Category: Service
John said the business provided good service on his vehicle,. The staff take ownership of mistakes and correct them when needed.
This review was collected via phone interview by Customer Research Inc.
NICK N. from PJ's and C A R S Automotive responded on 05/02/2018

John- Thank you for choosing us for your automotive needs, and your continued support of PJ'S and Cars Automotive

-PJ'S and Cars Automotive-


AR
Angelina R.
California
Acura RSX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Angelina said the business gave her good quality service and diagnosed her vehicle.
This review was collected via phone interview by Customer Research Inc.
NICK N. from PJ's and C A R S Automotive responded on 05/02/2018

Angelina- Thank you for your business, we look forward to serving your automotive needs in the future. 

-PJ'S and Cars Automotive


SF
Steven F.
California
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Steven said he always works with them, they got the job done and it was fairly cheap. It works well and they'll have his business from now on.
This review was collected via phone interview by Customer Research Inc.
NICK N. from PJ's and C A R S Automotive responded on 05/02/2018

Steven, Thank you for your business and always choosing PJ'S and Cars for your automotive needs. We look forward to seeing you in the future.


TT
Tracy T.
Yuba City, CA
Ram 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
Tracy said the staff did a fine job.
This review was collected via phone interview by Customer Research Inc.
NICK N. from PJ's and C A R S Automotive responded on 05/02/2018

Tracy- Thank you for your business, We look forward to serving your automotive needs in the future.

-PJ'S and Cars Automotive 


DH
Deborah H.
Dobbins, CA
Ford Mustang
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Overall Rating 1/5rating 1rating 1rating 1rating 1
04/11/2018 Category: Service
Deborah said her experience was horrible. She will never go there or recommend the business again. They charged her for a smog inspection, which her vehicle failed. If they would have looked under the hood first, it would have prevented the problem, because they would have visually seen it. They said her cold air intake manifold was an after-market product, and it required a special sticker on it. They could have seen that right off the bat, and told her she needed that sticker, without running the whole test first and charging her for it. She said her vehicle failed due to a technical issue, not to her engine not working. She stated her good faith could be restored by refunding her money back.
This review was collected via phone interview by Customer Research Inc.
NICK N. from PJ's and C A R S Automotive responded on 04/12/2018

Deborah, we are saddened to hear that you were not pleased with our service here. We understand the frustration of having to pay for a failed smog and we hope you can understand that the insepction required to pass or fail a smog is a labor cost we pay to our smog techs.

There is a list of things we are required to look at in combination with the emmssions test per California Bureau of Automotive Repair and the Air Resource board.

Although this review bums us out we know it pleases the B.A.R. and California Air Resource Board. When they're unhappy we lose our licensing and ability to provide for our families and lifelong customers that depend on us.

We will not issue a re-fund but we do offer a lower cost Re-smog fee. 


DX
Dave X.
Olivehurst, CA
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018
In and out
Great establishment! Friendly and fast. I definitely recommend making appointments.
NICK N. from PJ's and C A R S Automotive responded on 04/12/2018

Thank you!! It was great seeing you!


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