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SureCritic / Platinum Hyundai
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Platinum Hyundai

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(84 Reviews)
75
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Score Details

5 stars
87%
4 stars
6%
3 stars
2%
2 stars
1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5Overall Rating 4.1/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
16
Total ReScores™
4.1
ReScore™ Average
75
Net Promoter Score ®

Business Details

Categories
Contact
(209) 820-3550
No Business Hours Provided

Business Hours

* No Time Zone provided
3480 Naglee Road Tracy, CA 95304
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Sales Department 's Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(84 Reviews)
Write a Review
Recent Reviews
Verified Customer
Cupertino, CA
2022 Hyundai Elantra Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/11/2022
verified customer Verified Customer
0
Category: Sales
Changing the review because the salesperson called to say it impacts him; I still stand by everything I said in the previous comment.
Changing the review because the salesperson called to say it impacts him; I still stand by everything I said in the previous comment.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/08/2022
3
Category: Sales
Wouldn't buy if I didn't have to.
If I didn't have to buy a car, I would never buy a car paying over MSRP. Customers will never forget how the dealerships treated them when the times were tough. I really hope the manufacturers start selling cars online, so that I never have to walk into a dealership ever again.
Mario M. from Platinum Hyundai responded on 03/11/2022 11:23 AM

Hello,

This is Mario the General Sales Manager from Platinum Hyundai of Tracy. I received your survey and understand your concerns and frustrations. Due to the current market and inventory constraints... the market adjustments follow due to the market demand. We are currently carrying about 15% of our "normal" inventory and hope that this will get better in the near future. We research the market and try to be the best priced in our region. With us being a stand-alone, family operated store... we understand how important it is to be competitive and transparent. I also, read your concern about the wait time for finance... I understand how frustrating that must have been. I will definitely have a meeting with my finance managers to help improve that process. Please feel free to reach out to me at any given time at the contact information below. I am pleased to hear that you had a great time purchasing from Nabor. He does a great job and I will make sure to give him some kind words. 

Thank you and I hope to earn your future business.

Mario Moreno
General Sales Manager
Platinum Hyundai of Tracy
209-255-4088 (b)
mmoreno@platinumhyundaioftracy.com

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