We are sorry you have problems with your vehicle. At no time did we offer to 'seal' a taillight. Your tail light assemblies have moisture in them because they are not in proper shape to pass inspection. 'Lenses must be intact, clean, unobstructed and free from cracks,' is how the registry describes this law. Replacement of the tail light assemblies with parts, labor and tax came to approximately $394 as clearly stated on your repair order. We wish you and your vehicle the very best and happy travels.
We would have loved to work on a viable vehicle for you Jessica. What got towed in was rusted beyond reasonable repair. Rather than charge you for work that would have been wasted on that vehicle, we let you know that repairs would well exceed repaired value of vehicle. We wish you the best of luck and hope you find a car that serves you well.
YOUR VEHICLE 'FAILED MA STATE INSPECTION DUE TO 3RD BRAKE LIGHT;PLATE LIGHT MISSING; DOOR HANDLES NOT WORKING; HOLE IN ROCKER PANEL; WINDSHIELD WASHER SPRAYERS INOP.' We are sorry for any misunderstanding with the vehicle passing inspection, but obviously we can't predict the myriad other things that your vehicle failed for.
We are very sorry to hear that you felt mistreated Patty. We informed you of some very tough news on your vehicle in a selfless and compassionate manner. Informing you of the multiple issues on this vehicle was the right thing to do and we wish you the very best of luck in the future.