Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9
4.9

( 677 Reviews )

100% Would Recommend
Latest Review 2 days ago

Reviews


VJ
Victor J.
Lubbock, TX
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/18/2019 Category: Service
Victor said that he had to go back. They didn't finish putting everything back together, like the wiper fluid. Everything is fine and he is very happy with their service.
This review was collected via phone interview by Customer Research Inc.

CW
CHELSEA W.
Lubbock, TX
INFINITI QX70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019
Highly Recommend
We have always used Pope Automotive for all of our vehicles repairs. You can not get more honest people than these guys. They won’t charge you for stuff you don’t need. We never take our vehicles anywhere else, i always recommend them to everyone.

BD
Baylee D.
Lubbock, TX
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Baylee said the employees were quick.
This review was collected via phone interview by Customer Research Inc.

JF
Jim F.
Lubbock, TX
Ram 2500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2019 Category: Service
Jim said Rick has been his mechanic for 10 years at the business.
This review was collected via phone interview by Customer Research Inc.

NF
NATASHIA F.
Lubbock, TX
Lexus CT 200h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019
Personable and honesty
My car was making a awful noise, AC fan was going out. Could not live without either my heater or AC, Texas is just so unpredictable. Had my car back nice & warm, great service!

TE
Ty E.
Lubbock, TX
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2019 Category: Service
Ty said the business is phenomenal and every time the customer service is also very good.
This review was collected via phone interview by Customer Research Inc.

NM
Natthen M.
Lubbock, TX
Jeep Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019 Category: Service
Natthen said the business is quick and they know what they are doing.
This review was collected via phone interview by Customer Research Inc.

SH
Seth H.
Lubbock, TX
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Seth said they fixed his issue promptly and in a professional manner. He added he wants the staff to keep up the good work of handling vehicles in a professional way and with doing stellar work.
This review was collected via phone interview by Customer Research Inc.

PG
PAT G.
Lubbock, TX
American Motors Matador
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019
Great service with Mercury and Matador
The Matador is running great! The Mercury picked up yesterday as usual excellent service with both the Mercury and the Matador.

SS
Stephen S.
Lubbock, TX
Porsche 911 Carrera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019 Category: Service
Stephen said they did an inspection for him. They got it done in a short amount of time.
This review was collected via phone interview by Customer Research Inc.

KD
Kevin D.
Lubbock, TX
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019 Category: Service
Kevin said the business did what they said they would do in a timely manner.
This review was collected via phone interview by Customer Research Inc.

CH
Christian H.
Lubbock, TX
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019 Category: Service
Christian said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

LF
Leo F.
Lubbock, TX
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019 Category: Service
Leo said he has been a customer of this business for three or four years, and he is happy with them. He stated he appreciates their workmanship, and they seem to be fair.
This review was collected via phone interview by Customer Research Inc.

RV
Ryan V.
Howe, TX
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Spoke with Jeff. He said the staff were very nice. They handled the service well and didn't do anything that was not necessary. They charged a fair price.
This review was collected via phone interview by Customer Research Inc.

GM
Gayle M.
Lubbock, TX
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2019 Category: Service
Gayle said they did a good job and they were quick.
This review was collected via phone interview by Customer Research Inc.

CA
CHRIS A.
Lubbock, TX
Chrysler 200
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2019
Service
ALL of the staff & crew of Pope Automotive are
Friendly, Fast &
Will make sure the vehicle is fixed correctly before they let it go ... they will call & let you know what is wrong

Verified Customer
Lubbock, TX
Ford Fiesta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019
Great service, fair price
Took in and had the car back within hours.

JS
James S.
Lubbock, TX
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/05/2019 Category: Service
James said they did everything he wanted them to do.
This review was collected via phone interview by Customer Research Inc.

BB
Buddy B.
Tupelo, MS
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Buddy said that the place helped him when he was out of town, he appreciated their quick thorough service and good prices.
This review was collected via phone interview by Customer Research Inc.

BP
BUTCH P.
Lubbock, TX
Ford Cab & Chassis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019
Service
I asked for a thourough check of vehicle for an upcoming trip. Pope found a few things that could have been breakdown issues and fixed them as well as the other services I requested. Repairs were very good and performed quickly. Prices were in line with excellent quality of parts and workmanship. Thanks to Rick and staff!

Displaying Review 1 - 20 of 677 in total