Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

657 Reviews

100% Would Recommend
Latest Review 4 days ago

Reviews


JE
JAMES E.
Lubbock, TX
Verified Customer
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07/12/2019
Fast Automotive Service
Needed fast service on our automible and that is what we recieved! Thanks Pope Automotive

RL
Ralph L.
Lubbock, TX
Toyota Sienna
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2019 Category: Service
Ralph said the service provided by this business was completed quickly.
This review was collected via phone interview by Customer Research Inc.

AB
Allan B.
Lubbock, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019 Category: Service
Allan said the service was great. The transmission in his vehicle was shot. The guy he spoke with test drove it and didn't push the vehicle past it's limit and he appreciated that. He stated the price was competitive. Overall it was a great experience.
This review was collected via phone interview by Customer Research Inc.

GM
Gene M.
Lubbock, TX
Honda Civic Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Gene said they did everything right. He said they just do a great job.
This review was collected via phone interview by Customer Research Inc.

RC
RONDA C.
Lubbock, TX
Toyota Camry Solara
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/04/2019
Myself
Cause of problem with vehicle is promptly determined and corrected quickly.

RC
Richard C.
Lubbock, TX
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019 Category: Service
Richard said the service was completed as he wanted.
This review was collected via phone interview by Customer Research Inc.

BH
Benjamin H.
Lubbock, TX
Mazda Mazda3
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Benjamin said the service was fast and they communicated well.
This review was collected via phone interview by Customer Research Inc.

JS
Juanita S.
Lubbock, TX
Ford ZX2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Juanita said her family has used this business many years. The staff is nice, and they are helpful.
This review was collected via phone interview by Customer Research Inc.

MQ
MARY Q.
Abernathy, TX
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019
Honesty, service, and satisfaction
Took in my vehicle for what I assumed needed full brakes. Once they diagnosed what I needed it turned out that I needed just one set of brakes. They called and informed me about it and was done in a timely matter. Wow, they could have done both sets of brakes and I wouldn't have known. I value their honesty. This is not my first time here and won't be my last. Great work and always satisfied. Thank you!

PG
PAT G.
Lubbock, TX
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019
Excellent work as always
Mercury runs great also really appreciate getting the Matador fixed in one day while the Mercury was still at Pope’s.

JR
JACK R.
Sundown, TX
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019
Honesty and Integrity
I started going to Pope's because of their reputation for honesty and integrity. They continue to prove they are worthy of that reputation. Unfortunately, due to situations beyond their control, they were a few days later completing the repairs than originally estimated, but they kept me up to date on the progress, and never left me uninformed. This is a very honest and well run locally owned repair shop. I highly recommend them!!!

AB
Autum B.
Lubbock, TX
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2019 Category: Service
Autum said the pricing was fair and the staff did a really good job.
This review was collected via phone interview by Customer Research Inc.

NF
NATASHIA F.
Lubbock, TX
Lexus CT 200h
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2019
Service
Very honest and trustworthy

SF
Steve F.
Lubbock, TX
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2019 Category: Service
Steve said he would recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

PT
Phillip T.
Lubbock, TX
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Phillip said the staff provided quick and easy service for a good price.
This review was collected via phone interview by Customer Research Inc.

AS
Ann S.
Lubbock, TX
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2019 Category: Service
Ann said she can trust the mechanic and he's very nice and helpful which she really appreciates.
This review was collected via phone interview by Customer Research Inc.

JR
JACK R.
Sundown, TX
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
Capable and Trustworthy
Very good mechanics, but most of all, I feel they are very trustworthy. They also were very good about keeping me up to date on the progress and they finished when they said.

TW
Tyree W.
Idalou, TX
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019
Very professional
At Pope, they listen to what you have to say and straight forward on what is wrong.

CN
CLIFF N.
Lubbock, TX
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019
Convenient Service
Staff greeted upon entry and auto inspection was convenient with little time on waiting. Will return again if need future service.

IM
Isac M.
Lubbock, TX
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2019 Category: Service
Isac said the staff did what they were supposed to do.
This review was collected via phone interview by Customer Research Inc.

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