Review for Poulsbo RV Mount Vernon
Don J. on 08/03/2011
Don said he wasn't completely satisfied because he got so mad that he almost had to fire the business, without his RV getting serviced. He scheduled an appointment 10 days prior to the date of his appointment, and he dropped it off the night before, to be worked on for the next 2 days. He called the business the following day and he was told that the service technician was gone for the day, but they would have Dan call him that following morning with a status report. The next day went by with no call from Dan. So the day after that, he went into the business to see what was going on and he saw his RV stuffed in the back of the lot. They had not performed any service work on his RV the 2 days it had been there. He then went to get the keys to his RV so that he could take his RV home without it getting serviced, but the general sales manager Stan came to calm him down. They agreed to leave his RV there and they would begin working on it that Monday. They finally called with a status report and started providing good service, but it was after he made a scene. He would have understood if his service advisor had called him to let him know that they were very busy and just kept him informed on the status. He rated his overall experience a negative 5. He wasn't completely satisfied with the courtesy of his service advisor for the same reasons mentioned. He wasn't completely satisfied with the communication between him and his service advisor for the same reasons mentioned. He wouldn't recommend this business for service for the same reasons mentioned and he will not be returning to the business again. This business could serve him better by standing by their work.
Review Created: 08/03/2011
John M. at Poulsbo RV Mount Vernon responded on 08/09/2011
We apologize for the misunderstanding or miscommunication that happened with you. Dan is our highest rated service advisor for customer service and is one of the best I have ever seen with communication. I have talked to Dan about what happened and it was all a misunderstanding. We will continue to strive to meet our own expectation of 100% customer satisfaction. Thank you for your feedback. John Morgan Director of Parts and Service