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Prestige Imports Collision Center

Average Score
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(3 Reviews)
-100
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ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
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0
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ReScore Average
-100
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(303) 238-7391
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1590 Dover St. Lakewood, CO 80215
Prestige Imports Collision Center's Reviews
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
1.0
(3 Reviews)

WM
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Walther M.
Denver, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/10/2025
0
A shop that just takes in more that they can handle and gaslights you the entire way.
I brought my car to Prestige Imports Collision Center over two months ago. As a former insurance claims adjuster, I understand the repair process, typical delays, and how insurance claims should flow. However, my experience with this shop has been a frustrating ordeal of poor communication, unnecessary delays, and inefficiency.

1. Initial Delays & Lack of Urgency
When I first contacted the shop, they told me it would take 7-10 days before they could assess my vehicle. I had no unrealistic expectations, but it took them 18 days just to perform an initial estimate.

Reputable shops typically provide a preliminary estimate quickly to start the approval process and order necessary parts. Instead, their delay slowed my claim from the beginning.

2. Failure to Document Obvious Damage
My car was involved in two separate claims (one from a prior incident and one from flying debris). Despite this, they failed to include all visible damages—such as my completely broken left rims—when submitting their estimate.

When I pointed this out, they dismissed my concerns. But as I expected, their incomplete estimate only caused more delays later.

3. Major Administrative Errors That Delayed Insurance Processing
After weeks of no progress, I contacted my insurance company and discovered:

The shop submitted estimates incorrectly, causing insurance to bounce them back twice.
They mixed up photos from both claims, creating confusion.
Their mistakes forced my claim to be reassigned to a more experienced adjuster before things could move forward.
Once my adjuster corrected the errors, insurance approved the estimate within a week—yet the shop still delayed things further. They took additional weeks to submit a necessary supplement, which they originally refused to acknowledge.

4. Rushed Repairs After Pressure, Then More Delays
After significant pressure from both me and my insurance company, they finally completed most repairs within 10 days. While that was a relief, it only confirmed my suspicion: they were overwhelmed and dragging out the process.

Yet, despite nearing completion, I faced more unnecessary delays. By Day 61, I was told my car just needed alignment, polishing, and rocker panel installation—tasks that take about a day. However, on Friday, they suddenly refused to release my car.

5. Lack of Transparency & Potentially Withholding My Car
At this point, insurance has already approved all estimates and issued payment. There is no legitimate reason for the shop to hold my car unless there is an unapproved supplement, which there isn’t.

Now on Day 64, the only possible explanation is that they are waiting for final payment before releasing my vehicle—which is not standard practice for insurance repair claims.

6. Refusal to Return My Old Wheels
Colorado law requires shops to return replaced parts upon request unless the insurance company prohibits it. Despite this, Prestige Imports is refusing to return my original wheels, claiming they can only release my tires. I am still waiting on confirmation from my insurance company.

Final Thoughts
While one employee, Ira, has been courteous and professional, this does not excuse the shop’s lack of urgency, poor handling of estimates, and unnecessary delays.
Based on my experience, Prestige Imports Collision Center appears to take on more business than they can handle. If you value timely repairs, clear communication, and a shop that prioritizes the customer experience, I strongly DO NOT RECOMMEND bringing your vehicle here.
Once repairs are complete, I will update this review with a repair quality assessment. If the shop makes things right, I will update accordingly.

MS
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Michael S.
Littleton, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/01/2023
0
Very slow and no communication
Highly recommend this shop, if you love surprises. You will never be told when your car will be finished, until minutes before it is done. They literally cannot plan several hours ahead. They had my car for 7+weeks to perform 40 hours of labor. They were NOT waiting for parts, except 1 of those weeks. They were NOT waiting for insurance approvals, except 2 of those days (2 approvals, both within less than 24 hours). It seems to me, that they simply take on way more work than they can handle, and you'll notice how the street is lined with cars if you ever go to the shop. I picture one qualified/certified mechanic, and a team of people spinning stories about why it takes so long to finish the work. You may drive by and find your car unlocked, windows open, on the street, like I did. If you like to repeatedly call a repair shop to try to get a clue about what is going on with your car, this is the place for you. You can expect that no work will be done, unless you call and complain about the lack of progress. If your Point of Contact takes a vacation, good luck. Someone else may help you, but they will make it seem as if it's a personal favor to give you information about your car. Even on the final day, when I had contacted the Collision Center Manager, to try to ensure that ANOTHER deadline would not be missed, so I could pick up my car before ANOTHER weekend went by, they could not forecast a pickup time. After emailing the manager, I believe he did try to call me back while I was in a meeting. He did not leave a message or respond to my email, as I suspect he didn't want a written record of his response to the outrageously unprofessional experience I had. The promised phone call time on the last day, came and went. After several more hours, I had to CALL again to understand if they would finish that day (all they had to do was wash the car and inspect it). Very unprofessional service. It wasn't one or two isolated incidents, it persisted for 7+ weeks. Multiple times, weeks passed with no progress. The actual car repair turned out fine, but then again, there wasn't much for them to do (40 hrs, or 6 hours per week, as shown in my insurance receipts where they are required to submit their labor hours). If you don't like surprises, and just want to have reasonable updates on your car, or even a notional understanding of the schedule for repairs, or any sort of basic customer service, then you should probably go somewhere else.

HN
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Holly N.
Golden, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
09/19/2023
0
Paint Job on hood has discolored in four years
This shop/dealer repainted the hood of my Audi Q5 just prior to me buying the car and sold it to me as NEW. Told me they had to do a cosmetic repair because of hail, but the paint was all Audi certified and good "for the lifetime of the car" and "just like new". Car looked great, was perfectly white and shiny. Four years later, there is no shine left to the hood and it is a yellow color and looks like trash. Paint is bubbling in spots and exposing the metal beneath. Everything else on the car looks perfectly white and shiny. They are a SCAM and will not stand behind their work. Now I have to take it to another shop to get it completely sanded down to the metal and re-done. DO NOT GO HERE!!!!

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