business image

Pro Automotive - Dudley

Average Score

4.6

(33 Reviews)

76

Score Details

ReScore Reviews^™

ReScore

Original Review

1

Total ReScores^™

5.0

ReScore^™ Average

76

Net Promoter Score ^®

Business Details

About

WE ARE PRO AUTOMOTIVE
ABOUT US
Pro Automotive opened its first location in Dudley, Massachusetts in early 2013. The Owner and Chief Operator, Jason Rousseau has worked in the automotive repair industry for just over 20 years. Recently, Jason has opened Pro Automotive’s second full car care center in Webster, Massachusetts. Jason’s deep WE ARE PRO AUTOMOTIVE
ABOUT US
Pro Automotive opened its first location in Dudley, Massachusetts in early 2013. The Owner and Chief Operator, Jason Rousseau has worked in the automotive repair industry for just over 20 years. Recently, Jason has opened Pro Automotive’s second full car care center in Webster, Massachusetts. Jason’s deep interest in “hands on” work began in his parents’ garage with small engine repair such as lawnmower and bike repairs. Jason’s interest in cars rapidly grew. He attended Bay Path Regional Vocational Technical School as a post graduate student while working full time in a local auto repair shop. Jason has gone on to become the area’s best known Automotive Technician for his highly skilled and talented diagnostic intelligence.

You can look forward to the following outstanding and special client services when choosing Pro Automotive for your vehicle and Fleet repairs. ...more

Categories

Auto Maintenance, Auto Repair, Car Maintenance

Contact

(508) 506-5734

Closed

199 Oxford Ave Dudley, MA 01571

Affiliations

Pro Automotive - Dudley's Reviews

4.6

(33 Reviews)

Reviews that include

Pro Automotive 4

Recent Reviews

NC

Neil C.

Franklin, MA

03/30/2024

Verified Customer

3

4 days

Took from Tuesday until Friday to get my car back and nothing at all was touched on Tuesday but they did get me a courtesy car but took much longer than I was told and did work on the cooling system they didn’t include on the estimate. Amber was courteous but didn’t feel like my interests were being watched out for. Probably won’t use them again for more than a simple oil change.

Jason R., President from Pro Automotive - Dudley responded on 04/03/2024 12:09 PM

We appreciate you taking the time to share your experience with us. We apologize for the delay in returning your car and for any miscommunication regarding the work on your cooling system. Our team always aims to provide accurate timeframes and estimates, and we regret that we fell short in your case. Your feedback is important to us, and we will use it to improve our services. We hope for the opportunity to regain your trust in the future. Thank you for bringing this to our attention.

View all Reviews

Offers and Posts

We're over the moon to hear everything was perfect! 🚗✨ Just like a well-tuned engine, your satisfaction drives us! Thanks for the love and support! #ProAutomotiveDudley #CarCareMagic

Thanks for the stellar review! 🚗✨ We're all about keeping you in the loop while your car gets pampered. Your trust makes our pit stops worthwhile! Ready for the next repair? 🙌 #ProAutomotive #CarCareChampions

🚗💨 We're glad we could get you in just in time! A quick oil change before closing? Now that's what we call a pit stop! Thanks for the kind words and the recommendation! We love fueling your ride! 🔧✨ #ProAutomotiveDudley #HappyDrivers

Thanks for the awesome feedback! 😊 We're thrilled to know you enjoy your visits—our team appreciates your kind words! Remember, a happy car = a happy life! 🚗✨ #ProAutomotiveDudley #AutoCareExcellence

We're thrilled to hear you enjoyed our service! 🚗 Our team loves making your car care experience as smooth as a well-oiled engine! Thanks for trusting us, and we can't wait to see you back again! 😊 #ProAutomotiveDudley #ServiceWithASmile

We’re thrilled to hear you had a great experience with our loaner cars and real-time updates! 🚗💨 Keeping you cool with a fixed AC is our specialty! Thanks for trusting us, and we can’t wait to see you again. 😄 #ProAutomotive #CustomerCare

We're thrilled to hear you had another smooth experience with Amber and our team! 🚗✨ It’s our mission to keep you cruising along effortlessly. Thanks for being a part of the Pro Automotive family! #CarCare #ProService

🚗✨ We're thrilled to hear you had a stellar experience with Amber! Sometimes repairs take a little longer, but we've got your back with a loaner car. Painless service is our jam! Thanks for the great feedback! 🙌 #ProAutomotiveDudley #AutoCareExcellence

🚗 We're thrilled to hear that Amber and Brianna made your experience smoother than a freshly waxed car! 🚙✨ Thanks for the shoutout and the recommendation—your wheels are our priority! #ProAutomotiveDudley #CustomerCare

We're thrilled to hear that you found our team to be excellent and informative! 🌟 We'll be sure to pass along your kind words to Amber and John. Thanks for choosing Pro Automotive! #CustomerAppreciation #FiveStars

🎉 Thanks for the stellar review! We're glad our team could get your Honda back in tip-top shape. We'll let Amber know her customer service skills hit the mark! 🚗💫 #CustomerExperience #AutoRepair

Thanks for the 5-star review! 😊 We're glad Amber provided you with top-notch service. We appreciate your business and hope to see you again soon! #CustomerSatisfaction #ProAutomotiveDudley

🤩 Thanks for the shoutout, Nicholas! We are thrilled to hear that you had a top-notch experience with our team. We're here for all your auto needs. See you next time! #CustomerExperience #AutoCare

Thanks, Michael! We're thrilled to hear that you always find our service friendly and the best. 😊 We appreciate your support! 🚗 #CustomerSatisfaction #ProAutoDudley

Thanks for the ⭐⭐⭐⭐⭐ review, Tim! We're thrilled to hear you were impressed with our quick and professional service. 🚗💨 #CustomerSatisfaction #FiveStarService

😊🚗 Thanks for the stellar review, Matt! We're delighted that you appreciate our to-the-point explanations and punctual service. It's always our pleasure to keep your wheels spinning! #CustomerAppreciation #ProAutomotiveDudley

🌟 Thank you for the 5-star review! 🙌 We're thrilled to hear that you had a great experience with our service. 😊 Your support means the world to us! #ProAutomotive #Dudley #GreatService

Happy Birthday to John Lawton! 🎉 December 21st is a day to celebrate 🎂 Thank you for all your hard work at Pro Automotive - Dudley! #EmployeeAppreciation #JohnsBirthday #December21 #ProAutomotive #TeamDudley

Thanks for the kind words, Tina! 🤩 We appreciate your support and are glad you had a great experience with us! #Dudley #ProAutomotive #CustomerSatisfaction 🤗

Thanks for the kind words, Duke! We're so glad you had a great experience with us at Pro Automotive - Dudley. 🤗 #grateful #customerservice #Dudley

Thank you for the kind words, Michael! 🤩 We're glad to hear your car is running smoothly. #ProAutomotive #Dudley #CarRepair 🚗

Thanks for the great review, Richard! 🌟We're glad you had a quick and easy experience at Pro Automotive - Dudley. #Dudley #HappyCustomer #AutoRepair

Thanks for the great review, Pamela! 🤩 We're so glad you had a great experience at Pro Automotive - Dudley. #Dudley #HappyCustomer #GreatService

Thanks for the kind words, Louise! 🤩 We're glad we could help you out. #ProAutomotive #Dudley

Thanks Deborah! 🤩 We're so glad you're happy with your repairs! #ProAutomotive #Dudley

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.