The manager, Dave is the most despicable, disrespectful, lying human being I have come across. I went to Quality Auto and Tire Repair on 254 Valley St. South Orange with a diagnostic from Autozone, stating exactly what needed to be done. He asked for my inspection report, which I went into my car and gave to him. My car had failed inspection because of a communication error. The car wasn't making a sound, just a slight bucking sometimes when I stopped at the traffic light. He dismissed the diagnostic from Autozone and said that they would have to to their own diagnostic. After waiting about two hours, he came out and said that the computer wasn't working, that it would have to be replaced and that could cost around $800. I paid about $98 after taxes for the diagnostic, and DIDN'T GET A COPY OF IT, then they brought the car out and it was smoking from the muffler and making a whole lot of noise. I told them that I didn't bring the car in Ike that and they need to do something. He had an attitude and said, we're not going to fix your car for free. He was very rude and at one point he said that I have been "BITCHING and complaining" since I got there at 8am. I was very insulted and irritated by this comment. When I asked him to return my inspection document, he said that he gave it back to me, which he did not. After I called the cops to file a report, he then said that I never gave the inspection document to him. He printed an inspection report for the dmv, which he said he could do, and gave that to me. He could have just said he couldn't find it in the first place instead of blatantly lying. Ad he had both my first and last name spelt incorrectly on my receipt and told me that the bank had my name spelt incorrectly. From under which rock did he crawl?
When I attempted to start my car, it cut off twice, while trying to reverse. I told him I wasn't leaving with the car in that condition. He took my keys and parked the car on the street and literally dropped the keys on my chest. I managed to bring it back on the lot and parked it on the side. He threatened to call the cops to remove me, so I told him to go ahead. He called and said that I was parked in the middle of the driveway. They came and I explained what was going on again and they could see that I was parked on the side. The cop helped me call AAA. I had a 200 min wait, so I managed to drive the car slowly to another mechanic. This guy is unscrupulous, nasty, and very unprofessional. He caused me a whole lot of distress, took my money, made my car worst, then told me I was BITCHING and complaining. What a piece of work! He shouldn't be allowed to treat customers like that. That's not how you speak to a BLACK woman or any woman for that matter. He should be fired. PLEASE DO NOT EVER TAKE YOUR VEHICLE TO THIS DUMP. THEY'RE IN THE BUSINESS OF MILKING MONEY OUT OF PEOPLE. THE MANAGER, DAVE, HAS ZERO INTEGRITY AND HE IS TOTALLY DISRESPECTFUL TO WOMEN. SHAME ON HIM! Update: Another mechanic fixed the car in less than 2hrs. No $800 for a new EMC needed. FRAUD!
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When I attempted to start my car, it cut off twice, while trying to reverse. I told him I wasn't leaving with the car in that condition. He took my keys and parked the car on the street and literally dropped the keys on my chest. I managed to bring it back on the lot and parked it on the side. He threatened to call the cops to remove me, so I told him to go ahead. He called and said that I was parked in the middle of the driveway. They came and I explained what was going on again and they could see that I was parked on the side. The cop helped me call AAA. I had a 200 min wait, so I managed to drive the car slowly to another mechanic. This guy is unscrupulous, nasty, and very unprofessional. He caused me a whole lot of distress, took my money, made my car worst, then told me I was BITCHING and complaining. What a piece of work! He shouldn't be allowed to treat customers like that. That's not how you speak to a BLACK woman or any woman for that matter. He should be fired. PLEASE DO NOT EVER TAKE YOUR VEHICLE TO THIS DUMP. THEY'RE IN THE BUSINESS OF MILKING MONEY OUT OF PEOPLE. THE MANAGER, DAVE, HAS ZERO INTEGRITY AND HE IS TOTALLY DISRESPECTFUL TO WOMEN. SHAME ON HIM! Update: Another mechanic fixed the car in less than 2hrs. No $800 for a new EMC needed. FRAUD!