Ralph Sellers Hyundai

Went in for oil change, air filter and cabin filter. They checked out the car and made recommendations without being pushy. Great service, friendly staff, fast but efficient.

Routine maintenance and a warranty repair were done very well. But evidently, the reduced number of characters from the vehicle VIN number used in the system to inventory parts can sometimes lead to confusion about make/model of a car. Thus, I was told a replacement key fob and insert WERE available, when they were not. Consequently, instead of 1 visit for an oil-change, warranty repair, and replacement key fob and programming, I must return for a second visit. I bought the car at Ralph Sellers and have intended to have all services done there as well although I live quite a ways away. We had an issue with a reservation not being meaningful on a prior visit, now confusion about part availability is forcing us to make a second visit on this occasion, and they told me the part would be in by late last week and now, over a week later, I've not heard from them. I'm considering looking for Hyundai service at a location closer to my residence.

Scheduled a brake job for 730 sat for two hours only to be dropped off at home and wait another 8 hours. Had to call to pick the car up at 530pm. Disappointing!

Robin, my service advisor was GREAT! I dropped my Elantra off the night before and used the drop box. Robin called me early the next morning. Robin listened to my concerns and service needs. Robin promptly called me back, explained what was needed and recommend, and gave me an estimate of the service work. When completed, Robin called me back to let me know it was done, I paid over the phone, and picked my Elantra up at the end of the day.

It took a week and a half to fix my car they did want to give me a rental and the wanted to double charge me

Josh is great to work with!

The people were super nice and helpful.

left the suv off in the morning, got it back the same day. no problems1

Employees are very helpful and friendly. The service was fast.

The Service Manager responded immediately to the review and provided the explanation of the appointment mishap.

Service was preformed to satisfaction and the active involvement of the Service Manager was appreciated.

Nice people that made sure everything was done by a reasonable time.

Always excellent service from skilled professionals.

Friendly staff. Knowledgeable and fast.

Everyone I came in contact with was friendly and helpful. However, the service entrance is very crowded. Parking is not that great.

Excellent customer service! I live in Covington but this location exceeded my expectations. Don’t mind driving here for awesome service!

Whenever I call they are ready to serve, which is a plus I think. They continue to serve.

Some oil spillage on engine cover and front underhood facia..

I continue to say this...I love Ralph Sellars' service department! They are the most professional service people I've ever experienced in a dealership. Customer relationships seems important to them...can't say enough about them :-)

I would like to thank Ralph Sellers Service department especially Lauren and Shane Vines for make my Service better. I left very upset last time I went for service, Lauren immediately got in touch with me to resolve the issue. They fixed my car correctly and were very very friendly while doing so. Thank you all for all your help.

Fast, friendly and informative.