Ramsowers Automotive LLC

Rachel,
I'm sorry that you feel so strongly about the tow charge. Let me clarify our policy: We are happy to provide towing at no charge for any warranty repairs. We do NOT cover towing if you run out of fuel, nor do we cover the cost of the fuel put in your car for testing. I reviewed your bill and noted that your were not charged a dime in labor for fueling, testing, or the several extended test drives afterwards, as a gesture of courtesy.  
The margins we charge on sublet services and items like fuel are in place to cover credit card and other fees (as a business owner, I'm sure you understand this.) 

I will work with the Service Advisor directly on his conversational skills, since you feel that he treated you poorly, but the decision to charge you for our costs incurred was mine alone.

We sincerely hope that you can find a good place to service your vehicles, even if it isn't here.

Your feedback is welcomed, as it gives us an opportunity to grow, learn and adapt to an ever-changing marketplace. 

Steve, thank you for the five star review! I'm delighted that we were able to get you handled so quickly as A/C season is now upon us. See you next time!

I really can't thank you and your family enough for all of your kindness and repeat business over the years. It does mean a lot to have you call out the staff for their efforts. We do look forward to seeing your at the next visit!

Art, thanks so much for your kind review and years of return business!

Charles, thank you for the five star review! We're always happy to give the nickel tour during your service visit--and there's always something interesting under construction here!!

Thanks for the high marks, Richard! We appreciate your family's long standing return business.

Thank you, Sharon! See you Wednesday for service on your other car!

We appreciate the review and your family's return business!

Thanks, Terri! We appreciate your return business and personal referrals!

Bret, thanks for the kind review and your feedback! I will review your invoice and see if an error was made. We pride ourselves on market correct pricing for our diagnostics and repairs.

Thanks, Justin! See you next time!

Thanks for the glowing review, Paul! See you next time!

I'm very happy to hear how well the staff treated you. We will keep it up!!

Thanks for the positive feedback! I'm glad it all worked out well.

The staff thanks you for such a kind review!

Thank you for the high marks! It makes me very happy to know that the staff is so consistent.

Thanks Marie! We appreciate the business! I will certainly share your review with the staff so they know they are doing things right. See you next time!

Thank you Scott! Your positive feedback and return business is appreciated!

Thank you for another Five Star review!!