Ramsowers Automotive LLC

Thanks Jon! I'm delighted we were able to earn your trust and friendship.

We all appreciate the high marks and return business, Daniel. See you next time!

Thank you Denise! We love keeping your classic Mercedes on the road.

Always a pleasure, Frank. Thank you for recognizing the staff for their performance!

Amy, you're the best! Thanks for the kind words, high marks and return business!

Thank you Pat! We do enjoy keeping you and your Tacoma safe and happy!

Thank you for your continued business and positive feedback!!

Thanks for the kind words, Karen. I'm delighted that my staff did such a good job taking care of you and your car!

Thank you Elizabeth. I'm glad everything worked out well in the end. Please let us know how to get that 5th star next time!!

Thank you Tom!! We appreciate the business!!

Always a pleasure to keep our customers happy and on the road! Safe travels, Sally; we will see you next time!

Clarice,

I'm sorry you weren't pleased with the outcome of your visit. We don't always have good news to hand out after an inspection, and this was one of those cases.  I believe that our prices on diagnostics and repairs are commensurate with the market, though. What you refer to as "a 5 to 10 minute drive, and pulling the dipstick" is actually a more involved process that takes close to an hour of my technician's time, as well as time to locate parts in order to provide a clear and concise estimate that we can stand behind. I do charge for diagnostics, unfortunately; since it is necessary to compensate my technicians for the time they spend working towards any diagnosis or repair on your vehicle.
Your vehicle, unfortunately; has a transmission that, as we discussed, is both failure prone and expensive to replace; as well as a very time-consuming job as a 4 wheel drive. I have lots of experience with this unit, and have found only a small handful of rebuilders in the state who can provide us with a top quality unit with a nationwide warranty, and we find that our regular customers appreciate this attention to detail.
I strongly recommend against going with the least expensive alternative, though--it may well work against you in this case. Either way, I wish you luck in finding a good quality repair regardless of the facility. 

We will be happy to credit your diagnostic fee towards your next repair here, and look forward to seeing you again in the future.

Thanks again for your frank response. I do appreciate all feedback, answer it personally, and use it as a learining tool to make us better at what we do.

Regards,

Thanks once again for the kind words, Craig! 

My sincere thanks for the high marks and kind words. I will pass the sentiments along to the rest of the crew, as I'm sure it will lift their spirits. We're glad to have you as a part of the Ramsower's family!

Thanks Richie! We won't change if you don't!

Thanks for your response, Steve! Please let us know what to do to earn that elusive 5th star next time.

Always a pleasure to see any of your family. Please wish your mother a Happy Birthday from all of us!

Thanks folks! Please let me know if that ever changes!

As always, the pleasure was ours. Thanks for the high marks and return business!!