Overview

Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

876 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


CB
CLAYTON B.
Raleigh, NC
Nissan Sentra
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06/14/2018
Bound For Tucson!
Brought my son's car in to be overhauled for our long trip to Arizona! We wanted to make sure that any and everything that needed to be addressed was fixed before making the long trip from Raleigh! They addressed every issue and concern that we discussed with them along with making a few suggestions for items that they found in the process of doing the work! They gave us an estimate of the time frame it would take to possibly complete the work and completed it as stated! And they gave us an exact estimate of the costs for parts and labor! Yes, the job they performed did cost a bit, but we knew that going in! Which is why we came to them in the first place! I have trusted them to do work on my families vehicles for years! They are honest! They do excellent work and they stand behind everything that they do! And their personnel are amongst the most courteous and professional individuals that I have ever dealt with in my life! Everything about them says "Customer Service and Satisfaction is their Number 1 Priority!" Their company is an asset to the Automotive Repair Industry!

MR
Matthew R.
Rolesville, NC
Volvo XC90
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06/14/2018 Category: Service
Matthew said that since the facility worked on his vehicle everything is working very well.
This review was collected via phone interview by Customer Research Inc.

MM
Michael M.
Raleigh, NC
BMW 3 Series
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06/14/2018 Category: Service
Spoke with Sharon. She said they were prompt, courteous and got it done with no wait time. She is pleased and has used them for several years.
This review was collected via phone interview by Customer Research Inc.

GM
George M.
Wake Forest, NC
Volvo XC90
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06/09/2018 Category: Service
George said the business always does good work, quickly. They are good at explaining what they actually did with his vehicle.
This review was collected via phone interview by Customer Research Inc.

FG
Fannie G.
Raleigh, NC
Volvo S80
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06/08/2018 Category: Service
Fannie said the customer service was very good. They were very thorough. She could not recommend at this time because she has to wait and see if the problem has been fixed.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Raleigh, NC
Volvo S40
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05/25/2018
first timer
time my first times utilizing services, very friendly and knowledgeable

CM
Clay M.
North Carolina
Volvo V70
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05/24/2018 Category: Service
Clay said that Taylor was excellent from beginning to end, and he handled all his concerns and answered all his questions on multiple occasions throughout the service. His vehicle runs beautifully and he will be back. His only complaint was that his steering wheel area was left dirty and had to be cleaned.
This review was collected via phone interview by Customer Research Inc.

AS
Alan S.
Durham, NC
Volvo S70
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05/21/2018 Category: Service
Alan said the business was very informative, they provided good service and he also said the air conditioning is working very well.
This review was collected via phone interview by Customer Research Inc.

GF
Grayson F.
Raleigh, NC
Volvo S60
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Grayson said he is a repeat customer and he always gets good service from the staff.
This review was collected via phone interview by Customer Research Inc.

BB
Barbara B.
Raleigh, NC
Volvo S60
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05/11/2018 Category: Service
Barbara said the mechanic has always done a great job on her vehicle and he's honest about what needs to be done.
This review was collected via phone interview by Customer Research Inc.

MK
Margaret K.
Raleigh, NC
Volvo S60
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05/10/2018 Category: Service
Margaret said, she has never had a problem with this business.
This review was collected via phone interview by Customer Research Inc.

SR
Stephanie R.
North Carolina
BMW 3 Series
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05/09/2018 Category: Service
Stephanie said the employees were courteous. They were helpful with her diagnostic. . She had no service problems.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Raleigh, NC
Chevrolet Tahoe
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05/03/2018
People
Great service, everyone very friendly and accomdating.

TS
Tony S.
Raleigh, NC
BMW 3 Series
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04/26/2018 Category: Service
Tony said that he is very pleased with the responsiveness of the staff at the facility. He likes their professionalism and their customer-centric approach. He appreciates the promptness of their service as well.
This review was collected via phone interview by Customer Research Inc.

MM
Margaret M.
Raleigh, NC
Volvo S40
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04/26/2018 Category: Service
Margaret said every time she calls, the staff is able to get her in pretty quickly and provide her with a loaner if needed. They are very good at letting her know what the cost is.
This review was collected via phone interview by Customer Research Inc.

DQ
DAVID Q.
Raleigh, NC
Volvo S70
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04/24/2018
As always, well taken care of.
I have had excellent service from Mark Lambdin and Taylor. The car has actually been serviced there for a lifetime before I bought it. They know Volvos and BMWs the best so that's where it goes.

PL
PETE L.
Raleigh, NC
Volvo V70
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04/21/2018
Quality of the people and outstanding service performance is a hallmark of this establishment.
Outstanding service performance as usual. Thanks

CS
Cedric S.
North Carolina
Chevrolet Camaro
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04/21/2018 Category: Service
Cedric said the mechanics did a great job communicating. The staff was thorough and assured him that everything was operating correctly.
This review was collected via phone interview by Customer Research Inc.

KH
Kary H.
Raleigh, NC
Volvo XC90
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04/20/2018 Category: Service
Kary said the employees provided the best customer service. They provided their expertise. They provided her a loaner vehicle.
This review was collected via phone interview by Customer Research Inc.

JM
JOHN M.
Wake Forest, NC
Honda Accord Cpe
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04/18/2018
Top Shelf Service Experience !!!
As expected, Mark and crew continually deliver a top quality service experience.

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