Reliable Auto Service Center


Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

582 Reviews

ReScore Reviews™ (1)

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Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 4 days ago
TOM M. on 04/21/2018
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"Customer Service & fast service"
Great service. We recommend Reliable to everyone we know. We are bringing all of our vehicles here.
Vehicle: Chevrolet Monte Carlo
Service Date: 04/18/2018
Review Created: 04/21/2018 05:06 PM
Richard W. on 04/19/2018
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Richard said the business provides good customer service. The work they do on his vehicle is reliable.
Vehicle: Dodge Ram Van
Category: Service
Service Date: 04/16/2018
Review Created: 04/19/2018
This review was collected via phone interview by Customer Research Inc.
Lisa V. on 04/10/2018
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Lisa said she has always been extremely pleased with the service the staff provides, and that she's been doing business there for many years. She knows staff member, Tim, well.
Vehicle: Mazda Mazda6
Category: Service
Service Date: 04/09/2018
Review Created: 04/10/2018
This review was collected via phone interview by Customer Research Inc.
Keith M. on 04/10/2018
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Keith said they did really well.
Vehicle: Ford Focus
Category: Service
Service Date: 04/09/2018
Review Created: 04/10/2018
This review was collected via phone interview by Customer Research Inc.
Rebecca R. on 04/10/2018
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Rebecca said her overall experience was great. She received great and friendly service. This was her first oil change. They got her in and out in an hour, which was quick. They were friendly and assisted her with resetting the oil light. She is thankful they're local.
Vehicle: Jeep Cherokee
Category: Service
Service Date: 03/21/2018
Review Created: 04/10/2018
This review was collected via phone interview by Customer Research Inc.
SAM M. on 04/09/2018
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"Spark plug Envoy"
Always honest fixed this truck the whole time i have had it and Tim is always helpfull with any questions. I would recommend everyone to go here they are friendly treat you like family and you will not feel robed after leaving this shop.
Vehicle: GMC Envoy
Service Date: 04/09/2018
Review Created: 04/09/2018 09:05 PM
Kevin G. on 04/07/2018
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Kevin said the staff did what they said. He was in and out and couldn't expect anything better.
Vehicle: Saturn Ion
Category: Service
Service Date: 03/17/2018
Review Created: 04/07/2018
This review was collected via phone interview by Customer Research Inc.
Ann H., Director of Operations at Reliable Auto Service Center responded on 04/09/2018

Thank you Kevin!  Getting you in and out and happy is what we strive for!

Ann Hatley
Reliable Auto Service Cener
17250 Ecorse Rd
Allen Park, MI 48101
313-388-8888
www.reliableautoservicecenter.com
Joe S. on 04/06/2018
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Joe said he would recommend the business.
Vehicle: Ford Windstar Wagon
Category: Service
Service Date: 03/31/2018
Review Created: 04/06/2018
This review was collected via phone interview by Customer Research Inc.
Ann H., Director of Operations at Reliable Auto Service Center responded on 04/09/2018

Thank you Joe!  It is our pleasure to give you great service.

Ann Hatley
Reliable Auto Service Cener
17250 Ecorse Rd
Allen Park, MI 48101
313-388-8888
www.reliableautoservicecenter.com
Allan M. on 04/06/2018
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Spoke with Barbara. She said the service was great.
Vehicle: Ford Ranger
Category: Service
Service Date: 03/17/2018
Review Created: 04/06/2018
This review was collected via phone interview by Customer Research Inc.
Ann H., Director of Operations at Reliable Auto Service Center responded on 04/09/2018

Thank you Allan & Barbara for the great review.  We try our hardest to give you exceptional service.

Ann Hatley
Reliable Auto Service Cener
17250 Ecorse Rd
Allen Park, MI 48101
313-388-8888
www.reliableautoservicecenter.com
JENNY M. on 04/05/2018
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Items Stolen From Vehicle"
When I picked up my vehicle, I noticed that items had been stolen out of it. I went into the office and was told they would reimburse if I brought receipts and they must have left my car unlocked in the alley. DO NOT LEAVE VALUABLES IN YOUR CAR. Now not only do I have to re-buy the stolen items, but I have to take my car somewhere else to get an alignment because they can’t do them.
Vehicle: Ford Escape
Service Date: 03/18/2018
Review Created: 04/05/2018 07:14 AM
Ann H., Director of Operations at Reliable Auto Service Center responded on 04/05/2018

Hello Jenny
We thank you for your feedback, we do take it very seriously.  We are sorry that your car was broken into.  The car was locked and was one of many vehicles broken into in the neighborhood that night.  We are still offering to  pay for your car charger that was taken.  We are not sure why your car was not aligned, but the employee that you dealt with is no longer employed by us.  Again, we will be happy to replace any items that you lost. Please give us another chance, your next oil change is on us.  

Ann Hatley
Reliable Auto Service Cener
17250 Ecorse Rd
Allen Park, MI 48101
313-388-8888
www.reliableautoservicecenter.com
JOHN A. on 04/05/2018
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"They make it easy at reliable"
Always an accurate diagnosis at no charge with an estimate. They pick me up and drop me off. Fair prices, friendly, and honest.

I wouldn't take my car anywhere else anymore. And I would definitely recommend them to my friends and family.
Vehicle: Pontiac Vibe
Service Date: 04/02/2018
Review Created: 04/05/2018 02:26 AM
Ann H., Director of Operations at Reliable Auto Service Center responded on 04/10/2018

Thank you John for that awesome review.  It is really nice when people notice how hard we work to give you honest service and fair pricing.

Ann Hatley
Reliable Auto Service Cener
17250 Ecorse Rd
Allen Park, MI 48101
313-388-8888
www.reliableautoservicecenter.com
TOM M. on 04/04/2018
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"Customer service & car knowledge"
Reliable is unbelievably friendly. They always make you feel like your vehicle situation is important. Their car knowledge is superb; as is their customer service. Thank you, Reliable, for caring !
Vehicle: Chevrolet Monte Carlo
Service Date: 04/02/2018
Review Created: 04/04/2018 07:49 PM
SAMANTHA K. on 04/03/2018
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"Friendly service with a smooth ride"
The crew working at the mechanic shop was extremely patient with me, giving excellent customer service with every phone call I made to check the status. As soon as they got my car in their bay they had a lot of work to do it on, two broken control arms and various other issues with breaks and transmission piece, and they got everything fixed within a day. After a few weeks having it back you can defiantly tell the improvement in performance. Great work with friendly people and a good price on the repair as well, would defiantly recommend going here for your repairs.
Vehicle: Chrysler PT Cruiser
Service Date: 03/09/2018
Review Created: 04/03/2018 03:20 PM
Marlon S. on 03/10/2018
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Marlon said the staff repaired his vehicle correctly, and he hasn't experienced any more issues since he left the business.
Vehicle: Toyota Camry
Category: Service
Service Date: 03/09/2018
Review Created: 03/10/2018
This review was collected via phone interview by Customer Research Inc.
John M. on 03/02/2018
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John said the staff were very honest and everything turned out great.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 02/28/2018
Review Created: 03/02/2018
This review was collected via phone interview by Customer Research Inc.
Sally H. on 02/26/2018
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Sally said the mechanic did a good job, and she can trust the business.
Vehicle: Saturn SL2
Category: Service
Service Date: 02/21/2018
Review Created: 02/26/2018
This review was collected via phone interview by Customer Research Inc.
Mariano G. on 02/24/2018
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Mariano said the business is fair.
Vehicle: Lincoln Navigator
Category: Service
Service Date: 02/22/2018
Review Created: 02/24/2018
This review was collected via phone interview by Customer Research Inc.
Vicky A. on 02/23/2018
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Vicky said her experience with the business was wonderful. When she dropped the vehicle off, they gave her a ride home. When it was finished, they picked her up. The service was completed in a short amount of time. Yesterday, when she drove it, it was running fine. All the people she worked with were awesome and super-nice. She is very happy with them.
Vehicle: Ford F-150
Category: Service
Service Date: 02/21/2018
Review Created: 02/23/2018
This review was collected via phone interview by Customer Research Inc.
Gino K. on 02/16/2018
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Gino said he had a good experience with the business. Tim was very honest and up front. He towed his vehicle there within 30 minutes, and finished the repair within 3 hours. He explained the other problems. Tim is his new mechanic.
Vehicle: Ford Ranger
Category: Service
Service Date: 02/13/2018
Review Created: 02/16/2018
This review was collected via phone interview by Customer Research Inc.
Alex S. on 02/14/2018
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Alex said he would recommend the business.
Vehicle: Jeep Wrangler
Category: Service
Service Date: 02/13/2018
Review Created: 02/14/2018
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 582 in total