Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

641 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 5 days ago

Reviews


ML
MONA L.
Allen Park, MI
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019
Fast and reliable service
We have always had used cars in our family and I have had our cars serviced by different mechanics in the Dearborn and Downriver area (looking for a honest mechanic). I have two older cars now that have been serviced by Reliable for 3+years and I have always been satified with the work and the price. Highly recommend.

BK
Brian K.
Southgate, MI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Brian said the service was good and informative.
This review was collected via phone interview by Customer Research Inc.

AS
Anthony S.
Allen Park, MI
Honda Ridgeline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2019 Category: Service
Anthony said the staff were very good, and they were professional. The service was excellent, and the price was half that of other facilities.
This review was collected via phone interview by Customer Research Inc.

TS
Tarrell S.
Taylor, MI
Cadillac Fleetwood
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2019 Category: Service
Tarrell said he is satisfied with the service he got from the business.
This review was collected via phone interview by Customer Research Inc.

DG
DEDRIA G.
Detroit, MI
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/05/2019
They got the work done quick. And the reasonable.
I will be back to them with my truck. They did good work got the job done quick. Everyone that works there was nice and friendly. I was do pleased with the job and what it cost to fix it.

DE
DAN E.
Taylor, MI
Ford Econoline
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/02/2019
Treat me like family
I always know when I bring in a vehicle, it will be fixed , and fixed correctly.

AS
Aaron S.
Allen Park, MI
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Aaron said the service is always good.
This review was collected via phone interview by Customer Research Inc.

BM
Bill M.
Allen Park, MI
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2019 Category: Service
Bill said the service was quick. Everything was explained well. They offered to show parts that were taken off to be replaced.
This review was collected via phone interview by Customer Research Inc.

LC
LINDA C.
Allen Park, MI
Buick LeSabre
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/12/2019
Reliable always comes to the rescue !!
My 1997 Buick has been taken care of by Tim and the guys since 2011. And whether it's oil changes or more invasive repairs I am never disappointed by their service, their mechanical skills, or even their reasonable charges. When my battery dies, or the alternator needs work Tim sends one or two of his guys to give my car a jump then take it to the shop to determine the work that needs to be done.

TL
Tara L.
Allen Park, MI
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019 Category: Service
Tara said the staff gave good service and her vehicle is running good. She also stated that the staff is nice.
This review was collected via phone interview by Customer Research Inc.
Ann H., Director of Operations from Reliable Auto Service Center responded on 03/11/2019

Thank You Tara!  Happy customers are why we work hard everyday.

Ann Hatley
Reliable Auto Service Cener
17250 Ecorse Rd
Allen Park, MI 48101
313-388-8888
www.reliableautoservicecenter.com

JM
Jamie M.
Romulus, MI
Ford Flex
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2019 Category: Service
Jamie said that the facility did a very good job on her service, found a problem and fixed it, but it took all day long and was too expensive.
This review was collected via phone interview by Customer Research Inc.
Ann H., Director of Operations from Reliable Auto Service Center responded on 03/12/2019

Thank you Jamie, for your great review. We strive for happy, satisfied customers.  Sometimes a job can take longer than we expect.  There can be unforeseen issues with the vehicle before you, parts can be delayed or worse yet, the wrong part.  Our goal is to get you in and out as soon as possible.  We look forward to working with you again.

Ann Hatley
Reliable Auto Service Cener
17250 Ecorse Rd
Allen Park, MI 48101
313-388-8888
www.reliableautoservicecenter.com

GM
Greg M.
Flat Rock, MI
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/12/2019 Category: Service
Greg said the vehicle had to go back. He feels it is not right to drive. The people at the business said it is fine and they were very courteous.
This review was collected via phone interview by Customer Research Inc.

SS
Sourabh S.
Lincoln Park, MI
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/29/2019 Category: Service
Sourabh said the service was good, the timing was perfect and the price was good. The employees were helpful and even dropped him off at his house. Tim is a good guy, gave him 2 options and didn't pressure him to get his vehicle fixed.
This review was collected via phone interview by Customer Research Inc.
Ann H., Director of Operations from Reliable Auto Service Center responded on 03/11/2019

Thank you so much, Sourabh!  That is exactly what we strive for every day.  Come see us anytime you need work done.  

Ann Hatley
Reliable Auto Service Cener
17250 Ecorse Rd
Allen Park, MI 48101
313-388-8888
www.reliableautoservicecenter.com

AC
Ann C.
Allen Park, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2019 Category: Service
Ann said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.
Ann H., Director of Operations from Reliable Auto Service Center responded on 03/11/2019

Thank you Ann!  Referring us to your friends and family is the best compliment we can get.  We will be happy to help you next time you need work.

Ann Hatley
Reliable Auto Service Cener
17250 Ecorse Rd
Allen Park, MI 48101
313-388-8888
www.reliableautoservicecenter.com

MH
MELVA H.
Allen Park, MI
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019
Auto repair
Thumbs up.....
Ann H., Director of Operations from Reliable Auto Service Center responded on 03/11/2019

Thanks Melva!  Come see us any time.

Ann Hatley
Reliable Auto Service Cener
17250 Ecorse Rd
Allen Park, MI 48101
313-388-8888
www.reliableautoservicecenter.com

DF
DON F.
Allen Park, MI
Dodge Ram Van
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2019
Good work.
Sometimes they're swamped so it takes longer to get to the problem. 2 or 3 days till they get to look at it.
Ann H., Director of Operations from Reliable Auto Service Center responded on 01/12/2019

Hello Don!
Thank you for the great review.  We do get busy and try our best to get everyone in and out on a timely basis.  Unfortunately we are at the mercy of part availablity, suppliers, customer approval or other problems that may arise in the repair process.  Rest assured our goal is to get you back on the road as quick as possible.  

Ann Hatley
Reliable Auto Service Cener
17250 Ecorse Rd
Allen Park, MI 48101
313-388-8888
www.reliableautoservicecenter.com

JS
Joe S.
Taylor, MI
Ford Windstar Wagon
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/11/2019 Category: Service
Joe said they put in a new motor for him and did not check the plugs which were not good. He had to take the vehicle back to have new plugs put in a month later. It seems to Joe they do the bare minimum.
This review was collected via phone interview by Customer Research Inc.
Ann H., Director of Operations from Reliable Auto Service Center responded on 01/12/2019

Hello Joe,
We take all our customer comments very seriously.  That being said, we can only do what the customer authorizes.  When your invoice was pulled up a USED motor was installed at your request in February 2018.  The year warranty only covers the motor that was installed.    

Ann Hatley
Reliable Auto Service Cener
17250 Ecorse Rd
Allen Park, MI 48101
313-388-8888
www.reliableautoservicecenter.com

AC
ALAN C.
Taylor, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Trust worthy repair shop.
I use to repair my own cars. Life got busy and I tried Reliable Auto Service several years ago. I can honestly say the company is well run and the repairs are always done right. When compared to a dealership repair shop Reliable is a better ran business. You can trust them not to try and up sale your repair bill.
Ann H., Director of Operations from Reliable Auto Service Center responded on 01/12/2019

Hello Alan!
Thank you so much for the great review.  We try very hard to give every customer outstanding service.  Investing in education and technology are a few of the many things we do to compete with the dealerships.  Thank you for noticing!












Ann Hatley
Reliable Auto Service Cener
17250 Ecorse Rd
Allen Park, MI 48101
313-388-8888
www.reliableautoservicecenter.com

RJ
Rene J.
Flat Rock, MI
Lincoln Continental
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Rene said the service was the best.
This review was collected via phone interview by Customer Research Inc.
Ann H., Director of Operations from Reliable Auto Service Center responded on 01/12/2019

Thank you Rene! 
Satisfied customers is our goal.

Ann Hatley
Reliable Auto Service Cener
17250 Ecorse Rd
Allen Park, MI 48101
313-388-8888
www.reliableautoservicecenter.com

DM
Dana M.
Allen Park, MI
Chrysler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Dana said they were done quickly and she didn't have any issues.
This review was collected via phone interview by Customer Research Inc.
Ann H., Director of Operations from Reliable Auto Service Center responded on 01/12/2019

Hello Dana!
Thank you for the great review.  Come see us again.

Ann Hatley
Reliable Auto Service Cener
17250 Ecorse Rd
Allen Park, MI 48101
313-388-8888
www.reliableautoservicecenter.com