Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

627 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 6 days ago

Reviews


MH
MELVA H.
Allen Park, MI
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019
Auto repair
Thumbs up.....

DF
DON F.
Allen Park, MI
Dodge Ram Van
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2019
Good work.
Sometimes they're swamped so it takes longer to get to the problem. 2 or 3 days till they get to look at it.
Ann H., Director of Operations from Reliable Auto Service Center responded on 01/12/2019

Hello Don!
Thank you for the great review.  We do get busy and try our best to get everyone in and out on a timely basis.  Unfortunately we are at the mercy of part availablity, suppliers, customer approval or other problems that may arise in the repair process.  Rest assured our goal is to get you back on the road as quick as possible.  

Ann Hatley
Reliable Auto Service Cener
17250 Ecorse Rd
Allen Park, MI 48101
313-388-8888
www.reliableautoservicecenter.com

JS
Joe S.
Taylor, MI
Ford Windstar Wagon
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
01/11/2019 Category: Service
Joe said they put in a new motor for him and did not check the plugs which were not good. He had to take the vehicle back to have new plugs put in a month later. It seems to Joe they do the bare minimum.
This review was collected via phone interview by Customer Research Inc.
Ann H., Director of Operations from Reliable Auto Service Center responded on 01/12/2019

Hello Joe,
We take all our customer comments very seriously.  That being said, we can only do what the customer authorizes.  When your invoice was pulled up a USED motor was installed at your request in February 2018.  The year warranty only covers the motor that was installed.    

Ann Hatley
Reliable Auto Service Cener
17250 Ecorse Rd
Allen Park, MI 48101
313-388-8888
www.reliableautoservicecenter.com

AC
ALAN C.
Taylor, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019
Trust worthy repair shop.
I use to repair my own cars. Life got busy and I tried Reliable Auto Service several years ago. I can honestly say the company is well run and the repairs are always done right. When compared to a dealership repair shop Reliable is a better ran business. You can trust them not to try and up sale your repair bill.
Ann H., Director of Operations from Reliable Auto Service Center responded on 01/12/2019

Hello Alan!
Thank you so much for the great review.  We try very hard to give every customer outstanding service.  Investing in education and technology are a few of the many things we do to compete with the dealerships.  Thank you for noticing!












Ann Hatley
Reliable Auto Service Cener
17250 Ecorse Rd
Allen Park, MI 48101
313-388-8888
www.reliableautoservicecenter.com

RJ
Rene J.
Flat Rock, MI
Lincoln Continental
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2018 Category: Service
Rene said the service was the best.
This review was collected via phone interview by Customer Research Inc.
Ann H., Director of Operations from Reliable Auto Service Center responded on 01/12/2019

Thank you Rene! 
Satisfied customers is our goal.

Ann Hatley
Reliable Auto Service Cener
17250 Ecorse Rd
Allen Park, MI 48101
313-388-8888
www.reliableautoservicecenter.com

DM
Dana M.
Allen Park, MI
Chrysler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018 Category: Service
Dana said they were done quickly and she didn't have any issues.
This review was collected via phone interview by Customer Research Inc.
Ann H., Director of Operations from Reliable Auto Service Center responded on 01/12/2019

Hello Dana!
Thank you for the great review.  Come see us again.

Ann Hatley
Reliable Auto Service Cener
17250 Ecorse Rd
Allen Park, MI 48101
313-388-8888
www.reliableautoservicecenter.com

LV
Lisa V.
Allen Park, MI
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Lisa said she has known the business for years. She said they always took good care of her.
This review was collected via phone interview by Customer Research Inc.

TK
Tom K.
Dearborn, MI
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Tom said the staff was awesome and did outstanding work. He got right in there and had complete satisfaction.
This review was collected via phone interview by Customer Research Inc.

BM
Bob M.
Allen Park, MI
Chrysler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Spoke with Caroline. She said that the place has always treated her right and they always get the work done.
This review was collected via phone interview by Customer Research Inc.

LP
LISA P.
Taylor, MI
Chrysler PT Cruiser
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/05/2018
Good tire service
My review is already posted on your site. I have four new tires replaced. Metro Tire put them on Fast and for a good price.

However I was pulling $1,500 worth of work for the front end. I was all supported $600 worth of work to the rear end of the car. I went to another shop and they fix my front end for $600. No rear end work was needed.

SB
Scott B.
Lincoln Park, MI
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Scott said the he has received amazing service every time he has visited this business.
This review was collected via phone interview by Customer Research Inc.

DT
Devin T.
Allen Park, MI
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Devin said he was treated well and the cost of service was good.
This review was collected via phone interview by Customer Research Inc.

RS
Rose S.
Taylor, MI
Dodge Durango
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018 Category: Service
Rose said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

KM
Keith M.
Wyandotte, MI
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Keith said the service was good.
This review was collected via phone interview by Customer Research Inc.

HK
HOLLY K.
Allen Park, MI
GMC Envoy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Oustanding Customer Service
My GMC Envoy would not start in the morning. I have had repairs by your company before so I contacted your manager Kenny and told him my ordeal. He sent George to my home to jump it so I could drive it to their garage. They checked my car out and installed my battery within 30 minutes so I wouldn't be too late to work. Started right up and I was on my way. They went above and beyond for me that day and I truly appreciated it. Not many companies will come and charge your battery at your home and get you out the door quickly. Thank you

JS
Joe S.
Westland, MI
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018 Category: Service
Joe said they did an excellent job.
This review was collected via phone interview by Customer Research Inc.

JM
Joann M.
Taylor, MI
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Joann said her whole family uses the business, and she has for 25 years, because of the way they take care of her.
This review was collected via phone interview by Customer Research Inc.

KK
Korey K.
Lincoln Park, MI
Chrysler PT Cruiser Classic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2018 Category: Service
Korey said they took care of every issue and everything is still fine. Korey is already been referring people to this business.
This review was collected via phone interview by Customer Research Inc.

HR
Haley R.
Allen Park, MI
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Haley said her experience with the business was quick and easy. She has never had a problem bringing her vehicle there.
This review was collected via phone interview by Customer Research Inc.

KS
Kenneth S.
Romulus, MI
Chevrolet Astro Passenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Kenneth said the business did a good job. He is very pleased and confident with the business. They provided a ride for him, after leaving his vehicle to be worked on.
This review was collected via phone interview by Customer Research Inc.