This was the worst experience I have ever had in my whole entire life. I was getting ready to pay and the amount that was shown for me to pay was $50 more. I asked the employee behind the counter why it was $50 more from the price that he gave me around a week ago. He started saying that because he had to return the part back to AutoZone which is why it’s more expensive now (AutoZone is around 2 miles away from the shop.) He then gets even angrier and starts saying profanity such as “you wasted my motherf****** time and that’s the reason why it’s more expensive now” and I asked so to drive 2 miles to return the part you charged me $50 more? He then says “I’m not having this conversation with you, you either pay or I am not giving you your keys.” He then proceeds to yell at me while eating chips, having the crumbs come out of his mouth while talking to me. He then reduces the price by $20 but I still feel like I was ripped off, but that was the most disrespectful customer service I’ve ever had in my entire life! How can a business operate like that and talk to their paying customers like that? He said a price one week ago and I agreed to it but then wants me to pay $50 more now simply because he had to return the product. Unbelievable! I truly don’t understand how this company has high ratings, probably from their friends and family which is why they have a good rating. Coming from somebody that has been disrespected to the absolute highest level, I really suggest to stay away from this shop. This is exactly a shop that is sleazy and will up charge customers for no reason, which is why mechanic shops get a bad rep. Oh and also when I walked in that employee was behind the counter sleeping, which shows how slow their business really is. P.S. the employee that disrespected me was a heavier set black male.
Timothy said the business does his vehicle service really well. They are willing to troubleshoot any problems with his vehicle. The business was able to perform the service that another facility was unable to do.
Recommended
DP
Doug P.
Pennsylvania
Honda Accord
09/19/2018
Verified Customer
Category: Service
Doug said the employees covered everything he needed very well.
Revays always makes times for an appointment, has quick and thorough customer service. Is flexible to provide used tires if new ones are not affordable. Got my repair, oil change and inspection done quickly and from what I can tell, good quality. The price was also right.
David's continual show of respect for the owner of the car
I would not take my car to anyone but David, he has been such a great help. I love the fact that he shows me, not just tells me what is wrong with my car. His prices are more than fair and he always works with you as a person. As a woman it is hard to find someone to trust in this industry, but I know David is for the person not just for the money. In the past month he has helped me get my car ready for inspection and has been absolutely fantastic. Thank you so much David for all you do. I will definitely continue to have him as my mechanic. I would definitely recommend him to anyone.
Recommended
HO
Hibbert O.
Hummelstown, PA
BMW 750Li
08/30/2018
Verified Customer
Category: Service
Hibbert said the experiences at this business is always 100 percent good. The technicians are great. They are fair and do excellent work. The customers can always count on the integrity of the staff at this business.
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