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SureCritic / Auto Repair / Richie's Automotive & Cycle Connection, Inc.
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Richie's Automotive & Cycle Connection, Inc.

Average Score
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(418 Reviews)
81
Write a Review

Score Details

5 stars
87%
4 stars
7%
3 stars
1%
2 stars
<1%
1 star
2%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
5.0
ReScore™ Average
81
Net Promoter Score ®

Business Details

About

We are a full-service owner-operator company.Our staff is well trained and equipped to handle all of your towing, auto repair and roadside assistance service needs. We also offer NC State Inspections, oil changes, tire rotations and much more! We are a full-service owner-operator company.Our staff is well trained and equipped to handle all of your towing, auto repair and roadside assistance service needs. We also offer NC State Inspections, oil changes, tire rotations and much more!

Categories
Auto Repair, Oil Change, Towing Service
Contact
(252) 234-0303
Visit Website
Open
Business Hours

Business Hours

Mon
8:30 AM - 5:30 PM
Tue
8:30 AM - 5:30 PM
Wed
8:30 AM - 5:30 PM
Thu
8:30 AM - 5:30 PM
Fri
8:30 AM - 1:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
720 Goldsboro St S SW Wilson, NC 27893
Get Directions

Affiliations

Richie's Automotive & Cycle Connection, Inc.'s Reviews
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(418 Reviews)
Write a Review
Recent Reviews
CS
CHRISTINE S.
Rocky Mount, NC
Honda Odyssey EX-L
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
07/10/2025
verified customerVerified Customer
0
Tow was fine. Service was not.
Service wildly overpriced in my opinion. $1000 to change an alternator that we picked up for $243 after the core exchange and my husband did in less than two hours despite only having done it once before on a different vehicle. Called to get quotes to tow it to my house and wa given a price. After discussing with my husband called back and the price was more than $60 more. Asked about it and I felt that the woman on the phone was dismissive and rude about it. Went in to pay the $100 diagnostic (even though we all definitely knew it was the alternator but what can you do) and the owner asked me if I had a problem. I said I felt that the woman on the phone was rude and she asked who which I did not know. She said she would play back the tapes and I declined saying I just wanted my car off of the lot (at this point feeling like they have been trying to take advantage of it having been towed there). Asked her if she would give the tow truck driver the keys. She said she didn’t know who was picking it up. I told her the company name (the second tow truck company listed on Google) and she responded “ohhhh I see what’s going on here” in a snarky tone. I’m not really sure what that meant but I’m glad to be out of there and have my car fixed for less than half what they were trying to charge me including having had it towed to my house. All that said the young man who originally picked up my car (Dylan) was very polite and friendly. I certainly was not expecting the rest after having met him but here we are. After reaching out to a few locals about it all of their response when I said I went to Richie’s was that they are crooked and not polite. I would never ever go there again and would never ever recommend them to anyone for any service beyond a tow.
LG
LARRY G.
Wilson, NC
Nissan Maxima S
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/19/2025
verified customerVerified Customer
10
I love going to Richie’s her staff is very nice and very friendly they greet you with a hello and a smile Shawn is very nice. I will recommend anyone to go there.
I love going to riches. They are very nice and very friendly. Shawn is a very nice person. They greet you with a smile and a hello. I really recommend anyone to go to riches.
CG
CLIFTON G.
Clinton, MD
Chevrolet Silverado 1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/29/2025
verified customerVerified Customer
10
Richie’s Professional and Timely Service
My husband and I were traveling on I-95 North from South Carolina heading home to Maryland during the Memorial Day weekend. Once we hit the North Carolina line, the vehicle’s alternator began to malfunction. We called AAA and the vehicle was towed to Richie’s, not far from a friend’s home. Our friend highly recommended Richie’s. What a blessing! Our vehicle was repaired in one day and we were back on the road. We are super pleased with the professionalism, respect, and common curtesy we received from the manager and employees of Richie’s. We highly recommended Richie’s in Wilson, North Carolina. 😀
NW
NICK W.
Bailey, NC
Chevrolet TrailBlazer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/06/2025
verified customerVerified Customer
10
Battery replacement
Quick diagnosis. Quick replacement. Can’t ask for much more
SH
gravatar
Susann H.
Wilson, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2025
10
Shawn has never let me down
My old Land Rover loved to break down and needed constant attention
Thank you Ritchie’s
Support women- owned businesses !
CO
CATHY O.
Rocky Mount, NC
Hyundai Elantra Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/01/2025
verified customerVerified Customer
10
Excellent service
Excellent service
TW
gravatar
Tabitha W.
Wilson, NC
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
04/28/2025
0
Bad. UNTRUSTWORTHY AND UNPROFESSIONAL
Got a flat Friday night driving from Rocky Mount to Fremont in Black Creek. Car was perfect..still has paper tags. There Time getting there idc bc whatever. It took him like 40 mins to hook the car up for whatever reasons per tracking. Idk bc I left the key. He drops car off. I get up the next morning to put the new tire on and everything seems ok. Why?? Bc no water or anything on my cement. I drive 2 minutes and realize my car is running hot. Research and see a big hole in my radiator. No water in the radiator or reservoir. So that means it leaked out otw to my house on the tow. They tell me he didn’t do it. SO WHO DID IT. He dropped it off 6 hrs ago and it hasn’t been moved until the new tire. They say they don’t hook up the car. Ik they lying bc how you secure it to the rack?? Just the tires?? Not only that. They towed my car from the front AFTER MAKING SURE IT WAS A RWD. So if my drive train mess up that’s on me too huh. Don’t trust them for roadside. They liars. They could’ve just bought the radiator at the junk yard and I’d been happy. Unprofessional and I swear ima find a way to sue. BC I HAVE CAMERAS IN MY YARD. You literally can tell in the pic something was forced in lol. What that shape look like to yall?? Right.
Verified Customer
Wilson, NC
Mercedes-Benz GLS580
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2025
verified customerVerified Customer
10
Always professional- quick- knowledgeable- great prices!!!
Shon’s team is always professional. They never sit around and talk about it, they are up and about it!!! We were in and out in no time. The vibes were positive and therapeutic! We always choose Riches because they are friendly, fast, and charge a fare price. Thank you Riches for making repairs a pleasurable experience!
KL
KURTIS L.
Wilmington, NC
Kia Sorento SX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/07/2025
verified customerVerified Customer
10
2017 KIA Sorento - Engine Overheating
From the tow truck operator who picked me up at 11pm (within 15 min of me placing the call for assistance) AND dropped me off at a local hotel...to the dispatchers who stayed cool, calm, professional, talking me through the process and making me feel that all will be handled...to the GM who took the time to walk me through all that had been done to exceed my expectations.
Richie's, you guys/gals ROCK and I appreciate you all. Many thanks for getting me home for a weekend with my wife!
BT
BARBARA T.
Wilson, NC
Dodge Grand Caravan SXT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/03/2025
verified customerVerified Customer
10
Mini van would not crank.
Called Richie’s because van was dead, would not crank. They were at my house when they said they would be. Assessed the problem and fixed on the spot. Mechanic was professional and knowledgeable. Would call them again if necessary.
CB
CARLOS B.
Wilson, NC
Toyota Tacoma SR5
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2025
verified customerVerified Customer
10
Professional
Professional staff and good service.
EW
ERIN W.
Williamsburg, VA
Hyundai Santa Cruz SEL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/16/2025
verified customerVerified Customer
3
Communication Severely Lacking
To start, their towing company refused to pick us up unless we called their company office and asked if they could take us. When we arrived, we were given a 2 day estimate. It took aver 2 weeks. We were stranded 3 hours from home, so communication was through the phone, but it was lacking. They only called us once to update, and could not give us details when we called them.
FB
FELICIA B.
Wilson, NC
Toyota Camry SE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2025
verified customerVerified Customer
10
As usual I had a great experience.
Great service and great staff.
LZ
LIUDMYLA Z.
Garner, NC
GMC Savana G1500
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2024
verified customerVerified Customer
10
Amazing
My husband’s car stoped driving late evening few days ago. Richie's Automotive tow truck came to pick the car up in 30 minutes after we contacted AAA, and took it to the service. Driver was professional, and very polite.
The next morning I called to ask when they can look at the car. The office manager called me back in few hours, informing me that the car is fixed and ready to go home. Everyone at the office was very nice, and price for the repair work was fair. Positive experience and easy to work with!
PB
PETER B.
Myrtle Beach, SC
Honda Pilot EX-L
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
10
Review
Tow driver, office staff, mechanic all great folks, really know how to run an auto repair busines.
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