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Rick Case Genesis Davie

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(74 Reviews)
71
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
21
Total ReScores
4.8
ReScore Average
71
Net Promoter Score ®

Business Details

Categories
Contact
(954) 377-4100
No Business Hours Provided

Business Hours

* No Time Zone Provided
3550 Weston Road Davie, FL 33331
Service Department's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(74 Reviews)

Verified Customer
Laud Lakes, FL
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/27/2022
verified customerVerified Customer
3
Category: Service
Don't get the transmission serviced
Transmission not shifting gears as before service.
Not first issue with service department though it was corrected. Let's see how this one turns out.
MARK P. from Rick Case Genesis Davie responded on 02/28/2022 04:29 AM

Cory will be contacting you


DL
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Daniel L.
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/22/2022
verified customerVerified Customer
10
Category: Service
.
Great company and amazing brand
MARK P. from Rick Case Genesis Davie responded on 02/23/2022 07:11 AM

Thank you for your survey.


TR
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Toanisha R.
Miramar, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
verified customerVerified Customer
10
Category: Service
Great Service
Owning a Genesis felt like I had first class service.
DANIEL J S. from Rick Case Genesis Davie responded on 02/10/2022 07:38 AM

Thank you for your survey.


Verified Customer
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customerVerified Customer
10
Category: Service
great service
great and quick service
DANIEL J S. from Rick Case Genesis Davie responded on 02/09/2022 12:00 PM

Thank you for your survey.


OR
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Oscar R.
Laud Lakes, FL
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/03/2022
verified customerVerified Customer
7
Category: Service
Disappointed
Dealer was “unable” to duplicate my issues and could not address it. I got home and my issue showed up again.
MARK P. from Rick Case Genesis Davie responded on 02/04/2022 12:58 PM

A manager will be contacting you


KD
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Kenneth D.
Fort Lauderdale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/26/2022
verified customerVerified Customer
10
Category: Service
Routine scheduled maintenance.
Another painless experience at Rick Case.
MARK P. from Rick Case Genesis Davie responded on 01/29/2022 08:50 AM

Thank you for your survey.


MR
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Melissa R.
Fort Lauderdale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
verified customerVerified Customer
10
Category: Service
Best ever
This was by far the best experience I ever had servicing a car. The entire staff was in point and the follow up was outstanding. Way to go team Rick Case
DANIEL J S. from Rick Case Genesis Davie responded on 12/24/2021 04:49 AM

Thank you for your survey.


GC
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Gail C.
Weston, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2021
verified customerVerified Customer
10
Category: Service
Great service.
To my husband and I, after sale service is more important than anything else offered at a dealership. Corey Wells, in the service department is the BEST. He has been a God send after some of the other service people we have had to deal with over the years at other dealerships! Great job by everone at Rick Case!
DANIEL J S. from Rick Case Genesis Davie responded on 12/22/2021 12:16 PM

Thank you for your survey.


Verified Customer
Pompano Beach, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2021
verified customerVerified Customer
10
Category: Service
Good service
Amazing
DANIEL J S. from Rick Case Genesis Davie responded on 12/15/2021 05:35 AM

Thank you for your survey.


MC
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Monica C.
Fort Lauderdale, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
verified customerVerified Customer
Category: Service

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/14/2021
8
Category: Service
Good experience
Good service, but the only I won't like, they don't delivered the car clean and sanitize
DANIEL J S. from Rick Case Genesis Davie responded on 12/15/2021 05:35 AM

Thank you for your survey.


KD
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Kenneth D.
Fort Lauderdale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
verified customerVerified Customer
10
Category: Service
Scheduled Maintenance.
Always treated with great service.
DANIEL J S. from Rick Case Genesis Davie responded on 11/17/2021 04:33 AM

Thank you for your survey.


TW
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Terence W.
Pembroke Pines, FL
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2021
verified customerVerified Customer
Category: Service

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
11/12/2021
1
Category: Service
Incomplete Service
The service on my vehicle was incomplete after waiting for the vehicle. Luis was rude after I called by he hung up. Need to address the customer service issue.
DANIEL J S. from Rick Case Genesis Davie responded on 11/15/2021 07:58 AM

Thank you for your survey.A manaager will be in touch with you shortly.


RG
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Rene G.
Miami, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/08/2021
verified customerVerified Customer
10
Category: Service
The service was extraordinary
You guy provide the BEST SERVICE!!!
DANIEL J S. from Rick Case Genesis Davie responded on 11/09/2021 05:36 AM

Thank you very much for your great survey.


Verified Customer
Cypress Gardens, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
verified customerVerified Customer
10
Category: Service
The Best of the Best
If you want to feel and be treated like a millionaire but a Genesis from Weston FL.
DANIEL J S. from Rick Case Genesis Davie responded on 10/05/2021 06:10 AM

Thank you for your survey.


MM
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Monica M.
Fort Lauderdale, FL
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2021
verified customerVerified Customer
10
Category: Service
Great service!
Car was picked up by valet service at Cleveland Clinic, such a convenience and so easy. Great communication from Isaac when car was ready and returned timely. Great friendly service from everyone.
DANIEL J S. from Rick Case Genesis Davie responded on 10/05/2021 06:11 AM

Thank you for your survey.

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