Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

8336 Reviews

ReScore Reviews™ (260)

ReScore
Overall Rating 4.5576954/5Overall Rating 4.5576954/5Overall Rating 4.5576954/5Overall Rating 4.5576954/5rating 4.5576954
Original
Overall Rating 1.9691093/5rating 1.9691093rating 1.9691093rating 1.9691093rating 1.9691093
92% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


HB
Henry B.
Pembroke Pines, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Top Notch
I had an appointment and they took me in on time. That alone is huge as many companies forego quality customer service after the sale. Work was done well and returned to me sooner than I'd expected. The gentleman that leased me my vehicle saw me and recognized me - very surprised. Thanks Rey! I remember your name too. Rick Case Service gets my highest recommendation. Thank you!
DANIEL J S. from Rick Case Hyundai Davie responded on 09/19/2019

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BC
Betty C.
Miramar, FL
2019 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2019 Category: Service
Great
Service Dept. Opens early; Clean, comfortable and cool environment; more than one waiting area; snacks available; super clean women's restroom; quick checkout; Service manager is on top of things
DANIEL J S. from Rick Case Hyundai Davie responded on 09/19/2019

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CP
Cynthia P.
Miramar, FL
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019 Category: Service
Cynthia Povelko
Felt like a Queen
DANIEL J S. from Rick Case Hyundai Davie responded on 09/19/2019

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CK
Carla K.
Pembroke Pines, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Service
Waiting time was minimal and the service advisor was knowledgeable and very professional.
DANIEL J S. from Rick Case Hyundai Davie responded on 09/19/2019

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WV
Wynne V.
Fort Lauderdale, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Excellent Service
Issac is an asset to ur company,please recognize
DANIEL J S. from Rick Case Hyundai Davie responded on 09/19/2019

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SC
Samantha C.
Fort Lauderdale, FL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
In good hands
Isaac was really helpful, and informative.. thank you
DANIEL J S. from Rick Case Hyundai Davie responded on 09/19/2019

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JP
Janet P.
Fort Lauderdale, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/18/2019 Category: Service
Poor Service
When An appointment is made with a service advisor that customer should have priority over people that just show up. A simple oil change and repair should not take four hours.
DANIEL J S. from Rick Case Hyundai Davie responded on 09/19/2019

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SB
Sheri B.
Miami, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Service
Very friendly place
DANIEL J S. from Rick Case Hyundai Davie responded on 09/18/2019

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Verified Customer
Fort Lauderdale, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Everything
Fast, reliable
DANIEL J S. from Rick Case Hyundai Davie responded on 09/18/2019

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ND
Nancy D.
Miramar, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2019 Category: Service
Survey
All in all Hyundai is pretty good will always take my car there as long as I have it.
DANIEL J S. from Rick Case Hyundai Davie responded on 09/18/2019

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JB
Juan B.
Tamarac, FL
2018 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2019 Category: Service
Service was ok
I have to say that Isaac, the service advisor was great, very effective and nice, however after I got the car back a noticed that the tires were no fill with the appropriate level of PSI (under- the same way I brought the car), on which I let Isaac know over the phone.
DANIEL J S. from Rick Case Hyundai Davie responded on 09/18/2019

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AA
Alejandro A.
Hialeah, FL
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Aaron Clark - Service Advisor
The Best to Best
DANIEL J S. from Rick Case Hyundai Davie responded on 09/18/2019

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SL
Sheila L.
Fort Lauderdale, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019
Battery replacement
This gentlemen was so friendly after I told him I am deaf and my battery died on me and had to get jump cable to start to bring it to service and he understood and told me will take care of it. He is very patient and make sure I understand him clearly.
DANIEL J S. from Rick Case Hyundai Davie responded on 09/18/2019

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SL
Sheila L.
Fort Lauderdale, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
So friendly
When I arrive there and let them know I am deaf and he understood and was so friendly and keep me posting about my car. It was awesome and great communication.
DANIEL J S. from Rick Case Hyundai Davie responded on 09/18/2019

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RW
Richard W.
Fort Lauderdale, FL
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2019 Category: Service
Great service and staff
The staff there are friendly and do their best to help with whatever problem there is with the vehicle.
DANIEL J S. from Rick Case Hyundai Davie responded on 09/18/2019

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SF
Sylvia F.
Miramar, FL
2018 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2019 Category: Service
service was good but wait time was long (2 hrs)
overall good, just long wait time
DANIEL J S. from Rick Case Hyundai Davie responded on 09/18/2019

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LB
Lidia B.
Miami Gardens, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Everyone is friendly, specially the person who has taken care of me since i purchase the vehicle. Isaac
Everyone is nice at the dealership
DANIEL J S. from Rick Case Hyundai Davie responded on 09/18/2019

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Verified Customer
Boca Raton, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Good Service
Good attentive service.
DANIEL J S. from Rick Case Hyundai Davie responded on 09/18/2019

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Verified Customer
Pembroke Pines, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Great customer service
Everyone is very friendly and nice
DANIEL J S. from Rick Case Hyundai Davie responded on 09/18/2019

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TH
Tomas H.
Fort Lauderdale, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Great service
Nice people
DANIEL J S. from Rick Case Hyundai Davie responded on 09/18/2019

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