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Ridgecrest Towing and Auto Services - Franklin

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(104 Reviews)
95
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
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ReScore™ Average
95
Net Promoter Score ®

Business Details

About

With over 3 generations of family service and experience, The Ridgecrest Towing and Auto Family, formerly Ridgecrest Exxon, has been working diligently all these years to serve you! Our highly experienced drivers are North American Towing Academy Certified and offer all light, medium and heavy duty 24 Hour Towing & Roadside Assistance With over 3 generations of family service and experience, The Ridgecrest Towing and Auto Family, formerly Ridgecrest Exxon, has been working diligently all these years to serve you! Our highly experienced drivers are North American Towing Academy Certified and offer all light, medium and heavy duty 24 Hour Towing & Roadside Assistance Services. As members of Towing & Recovery Professionals of North Carolina,

We work with most major motorclubs including AAA and Allstate Motorclub. With two convenient locations in Franklin, NC and Sylva, NC our AAA Approved Auto Repair Facilities offers more than you bargained for!
...more

Categories
Auto Repair, Towing Service, Auto Maintenance
Contact
(828) 349-0011

Business Hours

Mon
9:00 AM - 5:00 PM
Tue
9:00 AM - 5:00 PM
Wed
9:00 AM - 5:00 PM
Thu
9:00 AM - 5:00 PM
Fri
9:00 AM - 5:00 PM
Sat
9:00 AM - 5:00 PM
Sun
closed
* Eastern Time (Us & Canada)
5546 Sylva Rd Franklin, NC 28734

Affiliations

ASE
AAA - Approved Auto Repair
NAPA
Good Sam Club
Ridgecrest Towing and Auto Services - Franklin's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(104 Reviews)

TH
TAMMY H.
Franklin, NC
Jeep Liberty Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
Auto work
Some of the best people you could ask for to work on your car, they are the best

AP
AUTHUR P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2025
verified customerVerified Customer
10
Giuseppe & Jeremy are a delight to deal with
This family run business with Towing and Full ASA Certified mechanics do great work.

PW
PETER W.
Franklin, NC
Infiniti G37 Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/20/2025
verified customerVerified Customer
10
Infinity repair shop review
🥇This is one of the best repair shops we’ve had in a long time besides being courteous and really listen to what’s needed and they have a honest approach to fixing the situation…they go the extra mile… I asked and thought they also did detailing. They do not no time for such things, but when I picked up my car, he did an extra courtesy by spray washing it and my tires were disgusting the car looked immaculate🌟 so pleased with them and so happy not to worry about wrong information or things we don’t need.❣️

DB
DANIEL B.
Franklin, NC
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
06/16/2025
verified customerVerified Customer
2
Nah
Nah I’m good on RC

KM
KATHLEEN M.
Franklin, NC
Ford Maverick XLT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/15/2025
verified customerVerified Customer
10
Excellent service
Helpful experienced service people. Very friendly.

ET
ED T.
Franklin, NC
Honda Ridgeline RTS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/11/2025
verified customerVerified Customer
10
Ridgecrest is awesome. I highly recommend them.
I was sent there by the service manager at the Chevrolet dealership in Franklin. He told me that they were the best able to help me and he was right. Giuseppe was the mechanic that replaced the engine on my truck and now it runs awesome. Thank you guys!

AS
ASHLEY S.
Otto, NC
Jeep Cherokee Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/19/2025
verified customerVerified Customer
10
Excellent service
Excellent service

CS
CARLA S.
Franklin, NC
Ford Taurus SE
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/18/2025
verified customerVerified Customer
10
Excellent service
Friendly knowledgeable staff, good prices, always great service

EH
ERIN H.
Whittier, NC
Chevrolet Sonic LT
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
Professional and Caring Service
It was an emergency tow, the first time I went to this shop. They took care of my car quickly and professionally, and their customer service was above and beyond. This has been my experience every time I come here as a loyal customer. Highly recommended.

DB
DEBORAH B.
Franklin, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2025
verified customerVerified Customer
10
Service was excellent
Excellent review

JL
JAKE L.
Franklin, NC
Chevrolet Silverado 2500 HD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2025
verified customerVerified Customer
10
Bad brake line -> mstrcylnidr-> out fast and fair priced. Great team of folks
Fast. Fair. Friendly.
My third time using them and I won’t go anywhere else!

AP
AUTHUR P.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2025
verified customerVerified Customer
10
Always reliable, friendly & professional
I needed a tow and a new tire for my vehicle and it was taken care of in short order at a very fair price. The family are a joy to work with and really care about their customers satisfaction.

SR
SHIRLEY R.
Franklin, NC
Subaru Forester Premium
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/21/2024
verified customerVerified Customer
10
Check engine light! Repair in remote area!
Ridgecrest were very sympathetic to my delima. Personnel very accommodating and helpful. Mngd to get parts and fix my problem quickly after delay getting parts.

AS
ASHLEY S.
Otto, NC
Jeep Cherokee Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2024
verified customerVerified Customer
10
Quality service
Always receive excellent service

SH
SANDRA H.
Jeep Grand Cherokee Limited
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2024
verified customerVerified Customer
10
Friendly and Fast
They arrived within 15 minutes of my call to AAA. Had my vehicle repaired within one business day. Can’t say enough good things about them!

Displaying Review 1 - 15 of 104 in total
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