Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

446 Reviews

98% Would Recommend
Latest Review 2 days ago

Reviews


DB
Derrick B.
Chester, VA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
The service is outstanding, the staff is very personable and professional!
They did a great job installing my front and rear brakes. The service was fast and their prices were reasonable!
Millie T. from River's Bend Auto Care responded on 01/18/2019

Our Team thanks you for the great review !!


LR
Lamar R.
Chester, VA
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019
Auto shop Awesomeness
A1 service as always, fast and friendly....They're truly a neighborhood staple, and I'm never going to any other shop to service my vehicles.
Millie T. from River's Bend Auto Care responded on 01/18/2019

Thank you ... so glad to have you as a part of our  family 


LG
Lee G.
Chester, VA
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Spoke with Monica. She said the experience was perfect.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Chester, VA
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019
Service sells
I have been going here for my vehilce service needs for over 10 years. Service sells and keeps me coming back. Geeat folks working there. Keep up the great work.
Millie T. from River's Bend Auto Care responded on 01/16/2019

Thank you we aim to please !!


KA
Kadeen A.
Virginia
Toyota Sequoia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Kadeen said the business is honest and reliable. They are the best with the vehicle.
This review was collected via phone interview by Customer Research Inc.
Millie T. from River's Bend Auto Care responded on 01/16/2019

Thanks for the great review !!


DC
Davie C.
Chester, VA
Chevrolet TrailBlazer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019
Top notch service
River's Bend Auto always exceeds my expectations. They are professional, honest and do good work for reasonable cost. Just worked me in for a quick inspection and were also able to check my differential and transfer case fluid levels. They do things right!
Millie T. from River's Bend Auto Care responded on 01/16/2019
Thank you Sir, customers like you make it easy !!!
RB

CA
Chris A.
Chester, VA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
Chris said the business was great to deal with.
This review was collected via phone interview by Customer Research Inc.

VD
Veronica D.
Chester, VA
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/29/2018
Millie and her personality
The folks here are very professional and trustworthy
Millie T. from River's Bend Auto Care responded on 01/03/2019

Aways a pleasure 
thank you 


JC
Jay C.
Chester, VA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Jay said the business is a great facility to work with. They are professional, helpful, their communication is good and they are knowledgeable.
This review was collected via phone interview by Customer Research Inc.
Millie T. from River's Bend Auto Care responded on 01/03/2019

Always a plesure !!


TE
Tonya E.
Chester, VA
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Spoke with Chris. He said the employees were courteous. They were helpful. They provided honest service. The service price was not overly expensive.
This review was collected via phone interview by Customer Research Inc.
Millie T. from River's Bend Auto Care responded on 01/03/2019

Thanks for the great review 


RK
Ryan K.
Glen Allen, VA
GMC Canyon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2018 Category: Service
Ryan said the staff did exactly what he asked them to do.
This review was collected via phone interview by Customer Research Inc.
Millie T. from River's Bend Auto Care responded on 01/03/2019

thank you !!


NJ
Nathan J.
Colonial Heights, VA
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2018
Flexible scheduling with great service!
They've always been very accommodating when scheduling my car maintenance and have consistently performed outstanding services.
Millie T. from River's Bend Auto Care responded on 01/03/2019

Thak you !!


JS
Jeff S.
Chester, VA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
Awesome customer service
The people are wonderful and they do great work
Millie T. from River's Bend Auto Care responded on 01/03/2019

thanks for the great review !!


RH
Renee H.
Chester, VA
Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2018
Quality customer service
From the front counter to the shop bays the team is always courteous and professional. I continue to be a repeat customer. Quality care!
Millie T. from River's Bend Auto Care responded on 01/03/2019

Thank you for the  great review 


MD
Mike D.
Virginia
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Mike said that they are a great group of people there.
This review was collected via phone interview by Customer Research Inc.
Millie T. from River's Bend Auto Care responded on 01/03/2019

Thanks for the great review !!


TF
Toni F.
Chester, VA
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2018 Category: Service
Toni said they are very professional, they are honest and she does not feel like they take advantage. She really appreciates the integrity of their honesty.
This review was collected via phone interview by Customer Research Inc.
Millie T. from River's Bend Auto Care responded on 11/09/2018

Thanks so much for the great review 


RW
Roger W.
Richmond, VA
Chevrolet Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/07/2018
not good service at all
we checked out the truck completely before bringing it in and fluid no anywhere then suddenly the hose was worn threw BS then tried to charge 148 for 60 bucks of parts and over 150 for 30 mins. work this is Rogers Dad and i have seen it all so thats it but not the last you will here
Millie T. from River's Bend Auto Care responded on 11/07/2018

So sorry your son had an unfavorable visit during his State inspection. When the technician brought the vehicle in he noticed the brakes were very soft, also that the red brake light was on.
During the inspection it was found the flex hose had a hole from rubbing against another vehicle component. Cost of repair labor for installation of part and to bleed the system Book time 1.43
Please feel free to stop by of you would like to discuss any further in closing i would like to add we take our state inspection license and your safety very seriously.


MF
Manny F.
Chester, VA
Ford Bronco
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018 Category: Service
Manny said he appreciated the customer service.
This review was collected via phone interview by Customer Research Inc.
Millie T. from River's Bend Auto Care responded on 11/09/2018

Thank you !!!!


TT
Tim T.
Chester, VA
Buick Century
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Tim said that the place worked his vehicle in without an appointment, took it in even though he arrived late and made the repair fast.
This review was collected via phone interview by Customer Research Inc.
Millie T. from River's Bend Auto Care responded on 11/09/2018

Thank you !!! 


KM
Kenyon M.
Colonial Heights, VA
Chevrolet Sonic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
Awesome place for your vehicle
I have never been to a place with integrity and honest, until I came to River's Bend Auto Care. I appreciate a place that would time their time an explain what was going with my vehicle and not gouge me with high prices and repairs I do not need. I will never again take my car to the dealership, but I will go to River's Bend Auto Care for all my repairs. Thanks Bobby and I appreciate you all caring about your customers!!!