Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

373 Reviews

98% Would Recommend
Latest Review 15 days ago

Reviews


TM
Tony M.
Chester, VA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/12/2018 Category: Service
Tony said the staff was quick and provided good service.
This review was collected via phone interview by Customer Research Inc.

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Kayla F.
Chester, VA
Dodge Grand Caravan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Kayla said she enjoys talking to the employees there.
This review was collected via phone interview by Customer Research Inc.

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Lauren R.
Chester, VA
Toyota Yaris
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Lauren said the staff are always really helpful and the repairs were done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

HB
Herman B.
Petersburg, VA
Dodge Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Herman said the staff did a fine job, he was very pleased, they did great, and he is thankful for them.
This review was collected via phone interview by Customer Research Inc.

CM
Clarence M.
Chester, VA
Nissan Maxima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Clarence said, this business is fast. He was in and out.
This review was collected via phone interview by Customer Research Inc.

MB
Mike B.
Chester, VA
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Mike said the employees were quick to respond. They provided great service.
This review was collected via phone interview by Customer Research Inc.

MB
Michelle B.
Chester, VA
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018
Thankful!
I am so thankful to have a family friendly, honest repair shop in my neighborhood. My entire family uses this location for repairs and maintenance on 11 cars from our respective households. RB Auto has consistently been better on prices, faster in service and fabulous with warranty work over the years.

JH
John H.
Chester, VA
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
John said the staff did what they said they were going to do.
This review was collected via phone interview by Customer Research Inc.

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Latricia W.
Chester, VA
Nissan Sentra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Latricia said they were timely, she didn't have to wait long and they did a great job. The vehicle is running well now.
This review was collected via phone interview by Customer Research Inc.

TA
Thomas A.
Chester, VA
Volkswagen CC
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Spoke with Thomas's wife. She said they have always done well on everything she has taken to them.
This review was collected via phone interview by Customer Research Inc.

MD
Mike D.
Chester, VA
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
Great service and very friendly
I would recommend these folks to anyone. Great service and always very friendly and accommodating.

NM
Nick M.
Chester, VA
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Nick said the business actually put the state inspection sticker on correctly, which is rare.
This review was collected via phone interview by Customer Research Inc.

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Veronica D.
Chester, VA
Nissan Altima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018
Trustworthy
Great staff. Customer friendly

PP
Paul P.
Chester, VA
Ford Police Interceptor
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Paul said the people were friendly. The service was good. Everything worked out very well and it was fine. He's preparing to have another vehicle inspected there.
This review was collected via phone interview by Customer Research Inc.

MG
Mckenzi G.
Chester, VA
Nissan Versa Note
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Mckenzi said the business did the repairs quickly.
This review was collected via phone interview by Customer Research Inc.

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Lauraine D.
Chesterfield, VA
Subaru Outback
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/24/2018 Category: Service
Lauraine said she came in to the business for an inspection, and watched an employee rock her tires violently, trying to find a problem with her vehicle. He then had someone else come and do the same thing, and told her she needed ball joints. She took her vehicle to another place for an inspection and they told her she didn't have anything wrong with it, that she didn't need ball joints. She said she really felt like she was being taken advantage of, that they weren't being honest with her at all. Lauraine said she will be taking her business elsewhere.
This review was collected via phone interview by Customer Research Inc.

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Edward B.
Chester, VA
Chevrolet Malibu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Edward said his entire visit was easy, everything went smoothly.
This review was collected via phone interview by Customer Research Inc.

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Kathie T.
Petersburg, VA
Toyota Avalon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Kathie said she was very pleased with the service. Some adjustments were needed after the initials repairs and the staff were very happy to comply with the request.
This review was collected via phone interview by Customer Research Inc.

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Tiffanie R.
Chester, VA
Ford Expedition
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Tiffanie said the staff provided excellent service every time they've gone in to this facility. She appreciated all their hard work.
This review was collected via phone interview by Customer Research Inc.

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Edward G.
Blackstone, VA
Cadillac DeVille
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Edward said he has been there in the past and is very satisfied.
This review was collected via phone interview by Customer Research Inc.
Millie T. from River's Bend Auto Care responded on 04/23/2018

Thanks for the great review