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Rocafleet

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(124 Reviews)
92
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
92
Net Promoter Score ®

Business Details

About

Since 2023, Rocafleet has been dedicated to providing the Watertown, NY area with exceptional service and unmatched automotive knowledge. We have over 115 years of auto repair experience, are experts in fleet services, and we are the only custom spring shop in Watertown. Since 2023, Rocafleet has been dedicated to providing the Watertown, NY area with exceptional service and unmatched automotive knowledge. We have over 115 years of auto repair experience, are experts in fleet services, and we are the only custom spring shop in Watertown.

Categories
Repair Shop, Tires, Used Car Dealer
Contact
(315) 405-4418

Business Hours

Mon
8:00 AM - 4:30 PM
Tue
8:00 AM - 4:30 PM
Wed
8:00 AM - 4:30 PM
Thu
8:00 AM - 4:30 PM
Fri
8:00 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
445 Coffeen St Watertown, NY 13601
Rocafleet's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(124 Reviews)

Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/14/2025
verified customerVerified Customer
9
PPI
Was able to get a inspection within the week for a car I was looking to buy. The appointment was quick but through and all the finding were explained to me so I could understand.
Josh F., Service Writer from Rocafleet responded on 08/15/2025 09:36 AM

We appreciate you taking the time to share your experience with us. It's great to hear that you were able to snag an inspection so quickly—life is too short to wait around when you're hunting for a new ride. We're glad the appointment was both quick and thorough; we like to think of ourselves as the "car whisperers," breaking down the findings in ways that make sense. If you have any more questions or need further assistance as you embark on this car-buying adventure, just give us a shout!


SS
sean s.
Mercedes-Benz C300
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/08/2025
verified customerVerified Customer
7
The experience I had taking my car to get inspected was amazing honestly ppl and will be back..
Good ppl and honestly on your Vehicle
Josh F., Service Writer from Rocafleet responded on 08/09/2025 09:35 AM

It’s wonderful to hear that you find our team to be genuine and trustworthy! Vehicle care can often feel like navigating a labyrinth, but we're here to guide you through it with honesty and a friendly smile. We appreciate your support and look forward to keeping those wheels turning smoothly for you!


AD
ALBERTO D.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/07/2025
verified customerVerified Customer
10
Always great service
Great service, courteous and friendly staff. Ernie at the front office will take good care of you. Recommend.
Josh F., Service Writer from Rocafleet responded on 08/08/2025 09:35 AM

We're glad to hear that you had a great experience with us! Our team takes pride in providing top-notch service, and it's wonderful to know that Ernie made a positive impression. We’re always here to ensure you feel taken care of. Recommendations mean the world to us, so thank you for spreading the word!


TD
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2025
verified customerVerified Customer
10
Incredible Service
I’m 65 years old and have been to literally dozens of service centers. Without a doubt this one is the best I’ve come across.
Josh F., Service Writer from Rocafleet responded on 08/04/2025 12:32 PM

That is a compliment of the highest order, and you have our sincerest Thank You! We really make an effort to produce experiences like you had Tim. Whenever you may need us, expect the same treatment every time!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2025
verified customerVerified Customer
10
Always great service
Always great service and excellent repairs at RocaFleet in Watertown, NY. This is the only repair shop I will go to because they are truthful with what your vehicle needs and have tour vehicle fixed in a timely manner unless there are issues due to rust which is common in the Rust Belt.
Josh F., Service Writer from Rocafleet responded on 08/02/2025 09:36 AM

We appreciate your feedback about your experience at Rocafleet in Watertown. It’s fantastic to hear that our service team has been keeping your vehicle in top shape and that our honesty hit the mark! We get it—rust is like that unwelcome guest that shows up far too often in the Rust Belt, but we're here to tackle it with you. If there's anything else we can assist with, just let us know—no rust edicts here!


SS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/30/2025
verified customerVerified Customer
10
Great Service
Rocafleet took care of my car at an unbeatable price with great attention to detail. Thank you!
Josh F., Service Writer from Rocafleet responded on 07/31/2025 09:34 AM

It’s fantastic to hear you had such a great experience with us! We pride ourselves on our attention to detail and always strive to offer a competitive price that makes folks smile. Your support really means a lot to us—almost as much as a perfectly polished car! We look forward to keeping your vehicle in tip-top shape.


JL
JOYCE L.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/23/2025
verified customerVerified Customer
10
great service
Amazing service. Counter person was friendly, talkative and explained everything Will definitely go back again
Josh F., Service Writer from Rocafleet responded on 07/24/2025 09:34 AM

We truly appreciate your feedback! It sounds like you had a fantastic experience with our team, and we’re delighted to hear that the counter person made your visit enjoyable and informative. We're all about creating memorable moments, one friendly chat at a time. Looking forward to your next visit!


PH
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PAMALA H.
Watertown, NY
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/22/2025
verified customerVerified Customer
10
Quick & easy
My daughter needed an inspection, she procrastinated. They were able to get her vehicle in and taken care of. What a relief!! Thank you, thank you, thank you
Josh F., Service Writer from Rocafleet responded on 07/23/2025 09:34 AM

It's wonderful to hear that we could come to the rescue just in the nick of time! Procrastination may be an art form for some, but getting that inspection done is definitely a masterpiece worth celebrating. We appreciate you trusting us with your daughter's vehicle. If she ever feels the urge to procrastinate again, we'll be ready to save the day!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Air shock bag fix on truck
Fixed air shock bags on truck. Were able to get me an appointment quickly and did a great job.
Josh F., Service Writer from Rocafleet responded on 07/18/2025 09:35 AM

It's fantastic to hear that you had a smooth and speedy experience with us! We're glad our team could help get those air shock bags sorted out for your truck. Quick service and quality work is what we aim for, and it's great to see that shine through. Safe travels on those wheels!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2025
verified customerVerified Customer
10
Vehicle diagnosis
The team at Rocafleet was professional and kind. I needed to get a diagnosis of what was wrong with my vehicle, so I knew an estimate of what I was looking at. They were detailed, respectful, honest, and supportive. I couldn’t have been more grateful for their help. I highly recommend the entire team.
Josh F., Service Writer from Rocafleet responded on 07/18/2025 09:35 AM

It's fantastic to hear that you had such a positive experience with the team at Rocafleet! We always aim to provide careful and thoughtful service, and it's great to know our efforts made a difference for you. It sounds like you were in good hands; after all, diagnosing vehicle issues can be like solving a mystery, and we're glad to be your trusty sidekicks in the process. Your recommendation means a lot to us. Here's to many miles of smooth driving ahead!


JT
JOHN T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/16/2025
verified customerVerified Customer
10
Vehicle inspection
Good afternoon, I’m John & I’ve been a light/medium & heavy Technician for the last 20yrs. I’ve battled with a major health problem since birth that finally caught up with me at 43yrs old. I’m not able to work on my own vehicles or my family’s vehicles due to my health. Gregory my BEST friend works there & told me to stop by with it. When I arrived & was getting wheeled in with my wheelchair I was greeted by Ernie & another staff member, I forgot his name, sorry, Very friendly & courteous !!! I couldn’t have asked for better service. Thanks to staff at ROCAFLEET !!!!
Josh F., Service Writer from Rocafleet responded on 07/17/2025 09:34 AM

Good afternoon, John! Firstly, let me say how much we appreciate you taking the time to share your experience with us. It sounds like you’ve really had quite the journey, and we're glad we could play a small part in making things a bit easier for you. Ernie and the team are known for their friendliness, but hearing your experience just reaffirms what we already knew—they’re fantastic! We’re delighted that you received the service we strive to provide. Your health challenges sound tough, but it’s awesome to know you have a solid support system in your best friend Gregory, and we’re honored that you chose us for your vehicle needs. If you need anything, don’t hesitate to reach out—whether it be about your vehicle or just to share a good laugh, we're here for you.


MM
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MICHELLE M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2025
verified customerVerified Customer
10
Honest and knowledgeable
I took my truck to them because of a possible exhaust leak. They were able to schedule me the next day. I dropped my truck off at the scheduled time. They called me in a reason time with what the issue was. They were honest and did not try to up sell or create any new problems.
Josh F., Service Writer from Rocafleet responded on 07/16/2025 09:34 AM

We appreciate you sharing your experience with us! It's great to hear that we could get you in quickly and that our team kept things straightforward without playing any games. We like to think honesty is the best policy, especially in auto care. Rest assured, if there’s ever anything else your truck needs, we're here to help—just as long as it doesn’t involve a surprise dance performance!


JF
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JOHN F.
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/11/2025
verified customerVerified Customer
7
Friendly helpful service
Helpful friendly local service
Josh F., Service Writer from Rocafleet responded on 07/12/2025 09:36 AM

We appreciate you taking the time to share your experience. It's great to hear that you found our service both helpful and friendly—just what we aim for around here! If there's anything specific we can do to earn that fifth star in the future, don't hesitate to let us know. We're always looking to improve and keep the good vibes flowing!


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
10
Amazing Company
Rocafleet is top notch! They always get me in, in a timely fashion and Ernie is always super friendly!
Josh F., Service Writer from Rocafleet responded on 07/04/2025 09:35 AM

We're delighted to hear that you consider us top notch! It sounds like Ernie has made quite the impression with his friendly demeanor – we might have to start calling him “the ambassador of good vibes.” We're committed to getting you sorted in a timely manner, and we're glad to know we're hitting the mark. Your support means a lot to us!


SY
SARAH Y.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2025
verified customerVerified Customer
10
Excellent
Ernie and staff were amazing, great prices and overall amazing service.
Josh F., Service Writer from Rocafleet responded on 07/02/2025 09:34 AM

We appreciate you taking the time to share your experience! It sounds like Ernie and the team really hit the mark with their service—talk about a dream team. Great prices combined with amazing service? That's like finding the perfect pizza topping combination. We’re glad you had such a positive experience!


Displaying Review 1 - 15 of 124 in total
Service Coupons and Posts
Thanks for the stellar review, Phil! ? We're so glad to have earned your trust. Honesty is our policy, and we're thrilled to know you appreciate it! #RocafleetAppreciatesYou #CarCare
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