Rogers-Dabbs Chevrolet's Reviews

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STEPHEN J.

Meridian, MS

12/01/2020

Subpar Mechanics

Around September 10, 2020, I brought my C6 Corvette Z06 from Meridian, MS (71 miles) to have warranty work done, with less than an eighth of a tank of fuel, but washed and clean. I received a call around the end of that week informing me that the right tank fuel module (basically a fuel level sensor) needed to be replaced, and that the part was on backorder with no ETA. Four weeks later the part arrived at the dealership, at no fault of theirs; however, I got a call during the sixth week informing that my car was completed, and rode with my girlfriend to the dealership two days after the call. When I arrived to pick up my Vette, the fuel tank was empty; and the battery seemed to struggle to start the engine. I drove to the gas station to fill it up for the trip back to Meridian. As I was sitting in her car, waiting for the tank to be topped, we noticed fuel pouring from the passenger side of the car. At this point, I was only disappointed. I immediately drove it back to the dealership with the video of it pouring fuel, how the battery was performing, and suggested that it was probably just a misalignment of the rubber o-ring for the left side of the fuel crossover tube that connects both tanks. We scurried back to Meridian for her to drop me off and get to work. I received a call on the 7th week to inform me that the leak was fixed and that I would have to buy a new battery, even though their shop killed the battery by not keeping it maintained during their checks and lack of being able to be driven; so we rode back up there a day, or so, later with a new battery. As I raised the trunk to prepare to swap batteries, I noticed that the carpeted trim along the left side of the trunk wasn't fully installed, and that my carpeted trunk may wasn't laid flat. Upon further examination, the mechanic failed to reinstall the XM radio receiver, and was still connected to the harness and laid over the trim carpet and tucked under the truck mat. I was getting mad at this point. Then, once I swapped the battery and started the car, wr began smelling fuel. At first, I was hoping it was just residual fuel odor that was resonating from the undercarriage. I wasn't so fortunate. The car was STILL LEAKING FUEL! At this point, I'm furious. The mechanic came out and admitted that he suggested that it needed a new tank. Keep in mind that I didn't drop it off with any fuel related complaints. Two trips to Roger Dabbs, wasting our time and gas money, just because the mechanic didn't check their work to notice the shoddy work. So, I left it with them, AGAIN, to fix their mess. The next day, I called the service manager and had to leave a voice message. I never got a return call, nor any call from management to address their concerns of poor service. After not getting a courtesy call from management, I called GM Corporate to file a complaint, Case # 9-6345582130. Even after filing a formal complaint, I still never received a call. Week 8, I get another call to inform me that the car is repaired; and that it was the o-ring alignment that I originally mentioned when this issue arose. However, I returned for the third time to retrieve the car. I signed the paperwork, got the key FOB, and had to walk out back to get it; because no one was available that knew how to drive a manual transmission. As I approached the vehicle, I couldn't help but notice how filthy the car was from rain, dust, and handprints; and the two rear tires had between 20-22psi of air in them. I don't use run-flat tires. As I pull into the service side to have the tires inflated, I notice that they didn't reprogram my tire pressure sensors, all blank except for the left front. My tires are inflated; and I leave. I was done dealing with Roger Dabbs Chevrolet of Brandon, MS. I don't recommend any Corvette owner to leave their car in the hands of Roger Dabbs mechanics. You can get this low level of service anywhere. I feel bad for the service writers who have to be the middle person between the junk work of their mechanics and the poor customer service of their management. At least the service writer was very professional while being placed in a difficult position. What's bad is that my first experience, a year or so ago, with this dealership was very pleasant; while this second experience was so terrible that it basically annihilated any future dealings that I might have had with Roger Dabbs Chevrolet. I WiLL NOT RECOMMEND THEM.

Not Recommended

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