Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

304 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 6 days ago

Reviews


TC
TAMMY C.
San Jose, CA
Cadillac SRX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018
Awesome service
Gary got us in and out with a few hours. Service has been extremely successful every time. Thank you

JB
Jae B.
San Jose, CA
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Jae said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

GR
GLORIA R.
San Jose, CA
Toyota Camry
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018
A good service/Tire provider
Prompt and accurate service. Always willing to share expertise. I never feel pressured to buy any services. Highly recommend.

JS
JOANNE S.
San Jose, CA
Chrysler PT Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
GREAT SERVICE :)
I have been going to Ross's for two years now, and I really like the place. It is clean and huge. And the waiting room is quaint and comfortable. :) I usually wait for my car. But I have to admit, I'm in and out before I know it. Gotta love that. :) I highly recommend Ross Tire And Automotive to everyone who loves good service. :)

RL
ROCKY L.
Santa Clara, CA
Mercedes-Benz C230
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04/27/2018
Always a pleasure
Gary and team just make the experience easy and pleasant. I dropped off the car the night before and used the dropbox envelope marking that I needed an alignment. He called the next afternoon letting me know the alignment was done. Great place to get honest, quality work.

JF
Julio F.
Los Gatos, CA
Toyota Tacoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Julio said his vehicle had a problem that couldn't be resolved by a competing business he took it to first, but when he brought it here the issue was fixed.
This review was collected via phone interview by Customer Research Inc.

RS
Ron S.
San Jose, CA
Volvo S40
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Ron said the business is great. He said with each visit they treat him well and they are nice people.
This review was collected via phone interview by Customer Research Inc.

IO
Isaiah O.
San Jose, CA
Toyota Tundra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Isaiah said Gary is honest and straight forward. He is very personable. He provides great customer service and his staff is friendly.
This review was collected via phone interview by Customer Research Inc.

KK
KIM K.
San Jose, CA
Audi Q5
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018
Prompt service, fair price
I showed up early on a Monday morning without an appointment, having discovered a nail embedded in one of the tires the day before. I signalled that we were OK with replacing that tire as well as the other one on that side if necessary. At many shops, that would have been an invitation for "Yes, we do recommend replacing both tires in this case." Not here. They fixed what needed to be fixed and we had the car back around noon.

IC
Ignasio C.
Newark, CA
Toyota Highlander
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018 Category: Service
Ignasio said the prices were fair , and the service was quick.
This review was collected via phone interview by Customer Research Inc.

LG
Lennie G.
San Jose, CA
Subaru Impreza Wagon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018 Category: Service
Lennie said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

FA
Frank A.
San Jose, CA
Honda Civic Si
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2018 Category: Service
Spoke with Frank's wife. She said the staff was awesome, fair, and she would recommend the business to others.
This review was collected via phone interview by Customer Research Inc.

MR
Mathew R.
Sacramento, CA
Ford F-150
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018 Category: Service
Mathew said Gary offered him a deal on service, and he had the vehicle completed in less than an hour.
This review was collected via phone interview by Customer Research Inc.

TM
Todd M.
San Jose, CA
Acura TSX
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/19/2018 Category: Service
Spoke with Todd's wife. She said there were a couple of issues with the vehicle, but they fixed them, and the employees are wonderful.
This review was collected via phone interview by Customer Research Inc.

MP
Marta P.
San Jose, CA
Toyota RAV4
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Marta said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

PH
Paul H.
Scottsdale, AZ
Nissan Pathfinder
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Service
Paul said the staff were friendly and provided quick service.
This review was collected via phone interview by Customer Research Inc.

DZ
DAVID Z.
San Jose, CA
Chevrolet Volt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018
Friendly people, fast service
Pulled into Ross with a tire that had been leaking air for the past few days. By the time I signed the estimate, the tire was already off and being patched. Was in and out in about 30 minutes.

V
Valued Customer
San Jose, CA
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018
Great Service
Great service
Thanks
Gary

TG
Trina G.
San Jose, CA
Lexus GX 460
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018 Category: Service
Trina said the staff was great.
This review was collected via phone interview by Customer Research Inc.

V
Valued Customer
San Jose, CA
Lexus RX 400h
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018
Awesome!!!
Awesome!!! Gary has always been fantastic. When I brought my vehicle in to get a tire repaired he reminded me of the fact that there was no charge for anything that has to be repaired if it was purchased at his location. We’ve been working with Gary for two decades with all of my company vehicles. I have never been disappointed. Thank you Gary for your wonderful service. Walter