Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

315 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 9 days ago

Reviews


CW
CHRISTINE W.
San Jose, CA
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2018
New Tires
Great experience purchasing new tires - good service and price.

DG
David G.
San Jose, CA
Mazda MX-5 Miata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
David said he returned to the facility for a tire repair because this is where he purchased the tire. The staff fixed the problem quickly and got him on his way.
This review was collected via phone interview by Customer Research Inc.

LB
Lew B.
San Jose, CA
Chevrolet S-10
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Lew said this business did a great job.
This review was collected via phone interview by Customer Research Inc.

HM
Hung M.
San Jose, CA
Acura 3.2TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Hung said this business delivered everything he needed.
This review was collected via phone interview by Customer Research Inc.

V
Valued Customer
San Jose, CA
Ford
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
Problem solvers
I have been doing business with Ross for many years now.
More then once they have solved a problem for our company.
This world is often made up of problem solvers and problem creators.
It's nice to have someone looking out for your back.

PS
Pierre S.
San Jose, CA
Lincoln Navigator
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Pierre said he has always gone to this business. They are always extremely helpful.
This review was collected via phone interview by Customer Research Inc.

JS
Josie S.
San Jose, CA
Chrysler 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Josie said she recommends this business for service.
This review was collected via phone interview by Customer Research Inc.

TA
Tim A.
San Jose, CA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Tim said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DM
Doug M.
San Jose, CA
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Doug said the staff are always polite. They provide great quality vehicle service.
This review was collected via phone interview by Customer Research Inc.

TL
Tanya L.
San Jose, CA
Mazda Mazda3
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/24/2018 Category: Service
Tanya said she would not recommend the business because it was expensive for an oil change only. She wanted the staff to diagnose her vehicle and fix the issue, but they would only change the oil.
This review was collected via phone interview by Customer Research Inc.

EL
Esmeralda L.
San Jose, CA
FIAT 500
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/24/2018 Category: Service
Esmeralda took her vehicle in to get an oil change, but the whole bottom was full of oil. She still hasn't gotten vehicle back and she had to take it back in. Everything had to be redone. However, she is glad the company respected their guarantee.
This review was collected via phone interview by Customer Research Inc.

TC
TAMMY C.
San Jose, CA
Cadillac SRX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018
Awesome service
Gary got us in and out with a few hours. Service has been extremely successful every time. Thank you

JB
Jae B.
San Jose, CA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/14/2018 Category: Service
Jae said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

GR
GLORIA R.
San Jose, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018
A good service/Tire provider
Prompt and accurate service. Always willing to share expertise. I never feel pressured to buy any services. Highly recommend.

JS
JOANNE S.
San Jose, CA
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/29/2018
GREAT SERVICE :)
I have been going to Ross's for two years now, and I really like the place. It is clean and huge. And the waiting room is quaint and comfortable. :) I usually wait for my car. But I have to admit, I'm in and out before I know it. Gotta love that. :) I highly recommend Ross Tire And Automotive to everyone who loves good service. :)

RL
ROCKY L.
Santa Clara, CA
Mercedes-Benz C230
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Always a pleasure
Gary and team just make the experience easy and pleasant. I dropped off the car the night before and used the dropbox envelope marking that I needed an alignment. He called the next afternoon letting me know the alignment was done. Great place to get honest, quality work.

JF
Julio F.
Los Gatos, CA
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/23/2018 Category: Service
Julio said his vehicle had a problem that couldn't be resolved by a competing business he took it to first, but when he brought it here the issue was fixed.
This review was collected via phone interview by Customer Research Inc.

RS
Ron S.
San Jose, CA
Volvo S40
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2018 Category: Service
Ron said the business is great. He said with each visit they treat him well and they are nice people.
This review was collected via phone interview by Customer Research Inc.

IO
Isaiah O.
San Jose, CA
Toyota Tundra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Isaiah said Gary is honest and straight forward. He is very personable. He provides great customer service and his staff is friendly.
This review was collected via phone interview by Customer Research Inc.

KK
KIM K.
San Jose, CA
Audi Q5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018
Prompt service, fair price
I showed up early on a Monday morning without an appointment, having discovered a nail embedded in one of the tires the day before. I signalled that we were OK with replacing that tire as well as the other one on that side if necessary. At many shops, that would have been an invitation for "Yes, we do recommend replacing both tires in this case." Not here. They fixed what needed to be fixed and we had the car back around noon.