business image

Roy Hendrick's Muffler & Automotive

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,178 Reviews)
94
Write a Review

Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores
-
ReScore Average
94
Net Promoter Score ®

Business Details

Contact
(804) 639-9711

Business Hours

Mon
7:30 AM - 5:00 PM
Tue
7:30 AM - 5:00 PM
Wed
7:30 AM - 5:00 PM
Thu
7:30 AM - 5:00 PM
Fri
7:30 AM - 4:30 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
17000 Hull Street Rd Moseley, VA 23120
Roy Hendrick's Muffler & Automotive's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(1,178 Reviews)

PW
PEGGY W.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2025
verified customerVerified Customer
10
Awesome place to take your car
My car was making out loud rattling sound, Roy Hendrick muffler, and exhaust guy who was able to diagnose it in minutes and had it fixed within a half hour. Everyone there is very courteous and the cost was a lot less than what I thought it would be. I would definitely take my car there again.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 07/09/2025 09:38 AM

We’re happy to hear that our team quickly diagnosed that pesky rattling sound in your car! 🚗🔧 It’s always great to know that our mechanics can work their magic in record time! Plus, who doesn't love a little unexpected savings? 💰 We appreciate you taking the time to share your experience, and we’ve got our tools ready for your next visit!


GW
Greg W.
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2025
verified customerVerified Customer
Category: Service
Greg said the business is always helpful and honest. He said if it needs to get done it gets done, if it doesn't need to get done then it doesn't. He said they are quick, honest, and have a nice waiting room.
Recommended
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 07/09/2025 09:38 AM

We appreciate your shout-out! 😊 It sounds like you’ve experienced our “no-nonsense” approach firsthand. We believe in getting things done right—no unnecessary repairs here. And who says a waiting room can't be a cozy zone? 🛋️ If you ever need a pat on the back for your own honesty, you know where to find us!


AH
ASHLEY H.
Midlothian, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
10
Excellent Service
I’ve been taking my vehicles to Roy Hendricks for 10 years and the service is excellent every time! Staff is friendly, informative, and efficient. Trustworthy service and reasonably priced, I highly recommend!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 07/04/2025 09:39 AM

Wow, 10 years? That's a decade of driving around with confidence! 🚗✨ We’re so glad to hear that our friendly team has made every visit a breeze for you. It’s our goal to ensure you feel informed and valued every step of the way. Your recommendation means the world to us—like a well-oiled machine, we wouldn't be here without loyal customers like you! Keep cruising, and don't hesitate to swing by if you need a pit stop! 🛠️😊


IS
ISREAL S.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2025
verified customerVerified Customer
10
Great service.
Roy Hendrick's Muffler & Automotive
Always provides a great service for your vehicle.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 07/04/2025 09:39 AM

We’re happy to hear you’ve had a great experience with us! 🚗✨ At Roy Hendrick's Muffler & Automotive, we believe your vehicle deserves the best treatment, just like you do! If there's anything specific you love the most, feel free to share it! We’re all ears (and wrenches)! 👂🔧


AM
ANNE M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Transmission oil changed
Polite, efficient and honest
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 07/03/2025 09:39 AM

We're over the moon to hear that you found our team polite, efficient, and honest! 🌟 It’s our goal to keep things as smooth as your vehicle rides after a visit. If you ever need anything else, just give us a shout. Your wheels’ best friends are always here! 🚗✨


MS
Mike S.
Midlothian, VA
Dodge Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
10
Old Dodge Ram!
One of many cars the TEAM has serviced for me over last two decades !
Keeps RAM-OLD rolling!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 07/03/2025 09:39 AM

Wow, two decades of service! That's longer than most of my relationships! 😄 We're so glad to have kept your RAM-OLD rolling all these years. Your loyalty means the world to us, and it’s always a pleasure to be part of your automotive journey. Here’s to many more miles together on the road! 🚗💨


BH
Bill H.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
Category: Service
Bill said this business was recommended by a friend. They are timely, friendly, and the price is right.
Recommended
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 07/04/2025 09:39 AM

We’re glad to hear that a friend pointed you in our direction! 🚗 It's great to know we hit the mark with our timing, friendliness, and pricing. We always aim to make your experience as smooth as possible—like a well-oiled machine! If you ever need more assistance, we’re here to keep your wheels rolling. 😊


NP
Natalie P.
Virginia
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2025
verified customerVerified Customer
Category: Service
Natalie said everything was great. They were easy to do business with, they got her in and got her out, and it was great. They were quick, fast and efficient.
Recommended
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 07/04/2025 09:39 AM

Wow, it sounds like you had a fantastic experience! We aim to be as smooth as a well-oiled machine (pun intended 😉). We're glad to hear our team made the process easy and efficient for you. We're always here to keep things running seamlessly. Enjoy the ride! 🚗💨


RT
ROBIN T.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2025
verified customerVerified Customer
10
Good
Very good
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 06/28/2025 09:40 AM

We appreciate your feedback! Short and sweet, just like a perfectly tuned engine! 🚗🎉 If you're ever in need of more automotive magic, we're just a pit stop away!


Verified Customer
Midlothian, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
Inspection
Awesome job, completed in a timely manner
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 06/27/2025 09:39 AM

We appreciate your feedback and are pleased to hear that you found our work to be awesome and timely! It's always our goal to keep things running smoothly—just like your vehicle! 🚗✨ If there’s anything else we can assist you with in the future, just let us know.


Verified Customer
Midlothian, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2025
verified customerVerified Customer
10
State Inspection
They were fast,efficient and honest. Would highly recommend to anyone who needs car care!!!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 06/27/2025 09:39 AM

We really appreciate your glowing review! 🚗✨ It sounds like we hit the nail on the head with our speedy service and honesty—definitely a winning combination! We're always here for anyone who needs a little TLC for their car. Thanks for spreading the word! 😊


KM
gravatar
KEVIN M.
Moseley, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2025
verified customerVerified Customer
10
4Runner
Easy process. I dropped off my 2000 4Runner on Monday for a state inspection. Picked up on Tuesday with no issues.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 06/26/2025 09:39 AM

We're glad to hear that your experience was as smooth as your 2000 4Runner on a well-paved road! 🚗💨 It’s always a win when we can help you get your state inspection done without a hitch. If your trusty vehicle ever needs anything else, you know where to find us!


DM
DANIELY M.
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
Great service!
Appreciate the fast, honest, and efficient work!
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 06/25/2025 09:37 AM

We’re glad to hear you experienced our fast and honest service! 🚗💨 We always aim to keep things efficient, so your satisfaction really revs our engines! If your car ever needs a pit stop, you know where to find us! 😊


Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
Fantastic
Our first appointment was amazing. We left the car Sunday w the keys in the drop box. They called very soon after opening and discussed the issue and within three hours had changed the oil and fixed the issue with a reasonable cost. My wife and I are very impressed with the turn around service and of course their courtesy.
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 06/25/2025 09:37 AM

We're pleased to hear that your first visit was a hit! 🚗✨ It sounds like we were able to give your car the TLC it needed in record time. We aim to make things convenient and keep our service speedy, so we're glad you were impressed. We think a little courtesy goes a long way—after all, cars and their owners deserve to be treated well! Looking forward to keeping your wheels in tip-top shape! 🛠️😊


Verified Customer
Chesterfield, VA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2025
verified customerVerified Customer
10
Thank you!
Thank you
JASON H., President from Roy Hendrick's Muffler & Automotive responded on 06/25/2025 09:37 AM

We appreciate your message! Sometimes, a simple "thank you" says it all. 😊 If there’s anything else we can help you with in the future, feel free to let us know! Safe travels on the road! 🚗✨

Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.