Overview

Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5Overall Rating 4.91/5rating 4.91

46 Reviews

100% Would Recommend
Latest Review about 1 month ago

Reviews


AR
Andy R.
Deer Park, NY
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Andy said the business has a great owner, a real stand up kind of person. He does recommend them to others.
This review was collected via phone interview by Customer Research Inc.

JN
JOE N.
West Babylon, NY
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/11/2018
Excellent service.
Prompt, excellent service.

WC
WILLIAM C.
Columbia, SC
Jeep Cherokee
Verified Customer
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11/22/2018
From somebody down South--5 Stars for Royalty, no doubt!
Take it from someone out of state(SC to be exact), this business is honest, knows their stuff and is very fair on price. I wanted to buy an old Jeep to replace another old Jeep that was demolished in an accident, so as soon as I got back on my feet and could drive again I found this deal online from a fair private seller. And a friend up there recommended Royalty Auto to do an inspection. Patrick did a thorough inspection for only $100, much more complete than I was used to in the South, sent me a complete list of issues then talked to me on the phone for 15 min. about what he would do in that situation. No joke, if I drive to the area in the future visiting friends and there's anything that needs to be done to my vehicle(and there probably will be), I will make a special point to go there. I know this guy is meticulous and reasonable and doesn't make costly errors. There are some good mechanic shops out there, in most locations, in SC, on Long Island, etc.(but you have to look for 'em). I'll remember this guy.

EJ
Evetan J.
Wyandanch, NY
Chevrolet Chevy Express
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Evetan said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Patrick B., Owner from Royalty Auto Repair responded on 11/14/2018

Thank you for using our family business for your car repair needs😊.  We are grateful to have customers like you.


JN
JOE N.
West Babylon, NY
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Excellent service.
Prompt, professional service.

AK
Abba K.
Bay Shore, NY
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Abba said he likes the service he receives. The staff is professional.
This review was collected via phone interview by Customer Research Inc.

DR
DAMEON R.
West Babylon, NY
BMW 3 Series
Verified Customer
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10/30/2018
Windshield Replacement
Royalty Auto picked up my vehicle for the windshield replacement due to my hectic schedule, and returned my car after the work was complete. My windshield was replaced by Safe-light two years ago and Royalty noted that they had put in the wrong glass. My BMW is equip with rain sensors and automatic headlights that did not work after safe-light performed the work. Thanks to Royalty Auto, now everything works as it should and I have the right part for my car. When you want quality visit Royalty...

ES
EVERALD (rick) S.
Wyandanch, NY
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2018
They checked
They checked all fluids and brakes

MD
Maggie D.
Deer Park, NY
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Maggie said she received good service from the business.
This review was collected via phone interview by Customer Research Inc.

DB
Diane B.
East Meadow, NY
BMW 3 Series
Verified Customer
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06/26/2018 Category: Service
Diane said the staff did the service efficiently and quickly. They did a good job.
This review was collected via phone interview by Customer Research Inc.

PG
PENNY G.
Wilmington, NC
BMW 318ti
Verified Customer
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06/18/2018
Royalty for a reason
've been going to Royalty Auto for fifteen years. Patrick is a master mechanic and truly one of the best people on the planet...Meticulous, honest and fair. I personally think every customer will be completely satisfied when you take your car home...I always feel enormous gratitude each time I drive away.

DB
Dana B.
New York
Audi A8
Verified Customer
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06/15/2018 Category: Service
Dana said the business is very good and has very good customer service.
This review was collected via phone interview by Customer Research Inc.

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BERTON L.
West Babylon, NY
Acura MDX
Verified Customer
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04/29/2018
Problem SOLVED
Couldn’t figure out why my car wasn’t running right. Brought it to Royalty Auto Repair and the experts there properly diagnosed and fixed the issue. Thanks Royalty.

KB
KIMBERLY B.
Wyandanch, NY
BMW 3 Series
Verified Customer
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04/28/2018
Fabulous work
He is honest and does a great job fixing my car. He tells you exactly what’s is needed and is not a rip off.

GA
Gilberto A.
Wyandanch, NY
Mercury Mountaineer
Verified Customer
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03/29/2018 Category: Service
Gilberto said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

LW
Lelon W.
Huntington, NY
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018 Category: Service
Lelon said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

LW
Leroy W.
Brooklyn, NY
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2018 Category: Service
Leroy said the service was satisfactory.
This review was collected via phone interview by Customer Research Inc.

TM
Torrient M.
Wyandanch, NY
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2018 Category: Service
Torrient said they have been really helpful. He looks forwarding to seeing them soon.
This review was collected via phone interview by Customer Research Inc.

BY
Ben Y.
Wyandanch, NY
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2018 Category: Service
Ben said the employee did great work. He said he was dependable and even will go out of his way to pick up his vehicle in his own tow truck, and pick him up when it is done.
This review was collected via phone interview by Customer Research Inc.

LB
LAMAR B.
Huntington, NY
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2018
Great Service
Pat Provided me with great services and my car felt like it was brand new after his repair