Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

543 Reviews

99% Would Recommend
Latest Review 1 day ago

Reviews


RD
Roger D.
Pleasant Grove, UT
Volvo XC70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Volvo XC-70
Quick expert service at reasonable prices.

Verified Customer
Orem, UT
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Roy's Auto Solid Service and Honest Pricing
Roy's shop is the only Volvo authorized shop outside of the dealership here in Utah. If you want honest hard work to keep your Volvo up and running he's the guy.

JB
John B.
Salt Lake City, UT
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018
Great Service and takes time to answer questions.
Roy knows his Volvo’s. And he takes time to undeestand my priorities and answer my questions.

JS
Jared S.
Utah
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Jared said that he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

MH
Macy H.
Provo, UT
Volvo XC90
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/28/2018 Category: Service
Macy said the employees were friendly. Her vehicle was fixed in the way she wanted it to be.
This review was collected via phone interview by Customer Research Inc.

BW
Blake W.
Utah
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Blake said the business took care of the problem..
This review was collected via phone interview by Customer Research Inc.

BB
Benton B.
Orem, UT
Volvo V70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Benton said that everything went great when he brought his vehicle to this business.
This review was collected via phone interview by Customer Research Inc.

ML
Moses L.
Orem, UT
Volkswagen GTI
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Moses said the staff gave him every option that was available to him and the service was great.
This review was collected via phone interview by Customer Research Inc.

OJ
Oliva J.
Provo, UT
Volvo S60
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2018 Category: Service
Olivia said the staff had told her the vehicle was going to be done at a certain amount time. They took a extra day and around 10 am they call her and told her it would not be ready. It was not ready until the next day at 3 pm.
This review was collected via phone interview by Customer Research Inc.

CV
Carlos V.
Utah
Honda Civic Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
Carlos said Roy is the only mechanic he knows that is the most honest he has ever met. The work is amazing and he does great work. He is the best out there.
This review was collected via phone interview by Customer Research Inc.

WF
Wanda F.
Lehi, UT
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Wanda said the business is awesome. They completed the work quickly. They were very honest and customer service was nice.
This review was collected via phone interview by Customer Research Inc.

NF
Nate F.
Orem, UT
Volvo XC90
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Nate said the service was good. The owner was super nice.
This review was collected via phone interview by Customer Research Inc.

DF
Dennis F.
Layton, UT
Volvo V70
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Dennis said would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

JS
Jim S.
Orem, UT
Mercedes-Benz 420SEL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Jim said that he is always happy with the work they do.
This review was collected via phone interview by Customer Research Inc.

TF
Tate F.
Orem, UT
Volvo 242
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Tate said the business is straight forward and provides quick service at a reasonable price.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Saratoga Springs, UT
Volvo S40
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018
Best place to bring your Volvo!
Always bring my Volvo here! Reasonably priced for a Volvo specialist! They are always so helpful and do things in a timely manner keeping me updated every step of the way. I have also had some work done that went through insurance because of a car accident and they kept me well informed throughout the whole process! Would highly recommend.

CH
Chad H.
Saratoga Springs, UT
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2018 Category: Service
Chad said the people were extremely friendly and nice.
This review was collected via phone interview by Customer Research Inc.

AC
Andrew C.
Spanish Fork, UT
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018
Honest Service from great people
Something about my car was off. I took it in to Roy's to find out what was wrong. They were able to get it right in, look at it and fix it the same day. Their prices were fair and honest and their work has my car running like a champ again. Thank you Roy's!

ER
Elizabeth R.
Provo, UT
Saab 9-5
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/13/2018
Roy was out and everyone forgot how to work
I've been going to Roy's for years and it's always been exceptional. More costly, but you get what you pay for.

Not this time! I had my car towed into the shop early on Wednesday. Left a message, then called after they opened to confirm the car had been dropped off. Six and a half hours later, called for an update. They hadn't even looked at it because they forgot to tell me they couldn't find the key! It was in the tailpipe, not an unheard of place to leave a key.

Friday morning I loaded a bag into my backseat and discovered they'd left a piece of battery equipment there. Called to let them know and have them pick it up. No apology.

I don't mind paying more for good service, but this really makes me doubt the quality of service when Roy isn't around.

KH
Kalin H.
UT
Hyundai Santa Fe
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/13/2018 Category: Service
Kalin said the overall service was good but the labor costs were a bit pricey.
This review was collected via phone interview by Customer Research Inc.