Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

530 Reviews

100% Would Recommend
Latest Review 6 days ago

Reviews


RG
Rob G.
Kentucky
Toyota Pickup
Verified Customer
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01/12/2019 Category: Service
Rob said he likes the staff here.
This review was collected via phone interview by Customer Research Inc.

FH
FRED H.
Cold Spring, KY
Jeep Grand Cherokee
Verified Customer
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01/10/2019
Get it fixed right
another great experience at S&W every time I take my vehicle in for service it gets fixed right and they never try and add things on that really don’t need to be fixed. Very trust worthy.

KJ
Keith J.
Kentucky
Ford Freestar Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Keith said the business fixes his vehicle every time.
This review was collected via phone interview by Customer Research Inc.

JK
JOSH K.
Covington, KY
Dodge Pickup
Verified Customer
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12/28/2018
Excellent service and staff
I traveled here from Virginia when I heard a terrible sound in the front end of my truck needless to say I needed it fixed as soon as possible and I immediately knew that the only person to call would be Loui. Loui has and continues to set the bench mark in customer service and ability to fix anything. Thank you Loui!

PH
Phyllis H.
Kentucky
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Phyllis said she always gets good service from the business. They offer a reasonable price and the service is done correctly.
This review was collected via phone interview by Customer Research Inc.

TC
Tony C.
Kentucky
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Tony said the customer service is very kindly, The mechanics are spot on and they get it right every time.
This review was collected via phone interview by Customer Research Inc.

DN
Dave N.
Kentucky
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/20/2018 Category: Service
Dave said they did a good job.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Covington, KY
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2018 Category: Service
John said he is very satisfied with the service that he received.
This review was collected via phone interview by Customer Research Inc.

SB
Scott B.
Kentucky
Mazda Tribute
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/24/2018 Category: Service
Scott said it was a great experience at this business. Staff actually got to it the 2nd day and had it done in a few hours. It was a difficult job. The employees were super-friendly. He also had them tack on an oil change, and it was no problem. They exceeded all his expectations, totally.
This review was collected via phone interview by Customer Research Inc.

HP
Heather P.
Kentucky
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Heather said the business was friendly and helpful.
This review was collected via phone interview by Customer Research Inc.

JC
John C.
Edgewood, KY
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
John said the business was convenient and he would recommend it for service.
This review was collected via phone interview by Customer Research Inc.

EW
ED W.
Edgewood, KY
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2018
Great job
Always the best service from S & W.

EP
ERIC P.
Independence, KY
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018
reasonable quality service
Thank You for the good quality service that I get when I come into your shop it is very much appreciated from a busy schedule that we all keep,Keep up the Great Work and Thanks again for you being REAL...!!... Eric S. Perry

DG
Dave G.
Highland Heights, KY
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2018 Category: Service
Dave said that the place did honest, good work and didn't gouge on pricing.
This review was collected via phone interview by Customer Research Inc.

DF
DEBBY F.
Latonia, KY
Buick Century
Verified Customer
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10/30/2018
not riding smoothly
I had to take my car back in 3 times, turns out it was a balance issue. Runs great now, rides smoothly, S & W always takes care of all my cars needs.

CM
Chris M.
Cincinnati, OH
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Chris said this business was professional and courteous. He uses them all the time. They provided good value. They were awesome.
This review was collected via phone interview by Customer Research Inc.

TS
Terry S.
Covington, KY
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2018 Category: Service
Terry said his overall experience was excellent. They finished on time. He was told if he arrived before 9 am, they would take care of it quickly, which they did.
This review was collected via phone interview by Customer Research Inc.

JA
JOAN A.
Toyota Matrix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018
check car for winter
they are friendly / trust worthy/ and reasonable

MH
Mike H.
Covington, KY
Chevrolet HHR
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/19/2018 Category: Service
Mike said they take care of them really well.
This review was collected via phone interview by Customer Research Inc.

ST
Shawn T.
Kentucky
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Shawn said the service was good,
This review was collected via phone interview by Customer Research Inc.

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