Wow, where do I start? I came to this shop because of a recommendation from someone since they specialize in European cars & I needed my Mini Cooper serviced as soon as possible. I make an appointment with this shop & they do a scan of my car to figure out the issue. They tell me to come back in about a week because they need to order the part that I needed replaced. I reach out to the shop to let them know they day i would be coming in, so that they’re aware & have the part needed to fix my car. Well I get to the shop for my appointment, after 3 hours of sitting in their waiting room, the receptionist comes out & tells me they actually ordered the wrong part & can’t fix my car today, but I should come back another day. The receptionist had no empathy or regard for my time being wasted that day and he was just trying to send me along out the door. Confused & a bit frustrated, I then ask them what I need & why the right part wasn’t secured before I make an hour drive to come get my car serviced since they knew in advance that I was coming. The receptionist looked at me dumbfounded & had no real explanation of the mishap. I then speak with Pat (the backend manager) who explains that they don’t check to make sure they have received the right parts for a customer’s car until the time they work on it, very irresponsible on their end. So because they didn’t do their due diligence and had the wrong part sitting for 2 weeks without checking to make sure it was the right part for my car, they couldn’t service my car & wasted 3 hours of my day, in which I took the day off of work to come their anyway. Pat lacked remorse for the incident and even knew they made a mistake and knew they should have checked to make sure everything was good to go, being as though he was the manager I expected much more from him besides excuses. After talking with Pat he confirms that since it was their mistake then he would provide a discount for my service & even agreed to come pick up my car & tow it to the shop when it was ready to be serviced, they would just have to order the correct part which could take another week. I agreed & had no problem with that bc I didn’t know any other shops that could fix my car. That same day after leaving disappointed Pat texts me & gives me the details of the correct part needed & told me h could only provide me with a 10% discount because “parts are expensive” - not taking into account that I just missed a whole day of work and wasted an hour of gas getting there, gas is expensive sir, so what are you saying. As a business you must take accountability for your mistakes and use great customer service to make things right with your customers. I said “okay” to his text though bc I still was trying to give them the benefit of the doubt to allow them to service my car. Well my text message receives no response, so the next day I text him to follow up and confirm all the details discussed, no response again. So I then call to speak with Pat, but his incompetent receptionist tells me he’s busy and promised he will call me back later in the day, I received no callback or follow up text from Pat. A couple days pass and I realize that the part should be coming in soon so I wanted to confirm everything was still a go, so I decide to call and I have to leave a voicemail. I call the next day again and have to leave a voicemail again. After awhile of being frustrated and confused I realized that I shouldn’t be because this business showed me the unprofessional side of them from the beginning but I let it slide. S2 Dynamics lacks accountability, customer service skills, professionalism and reliability. Luckily, I was able to find a much more professional running shop that specializes in European cars in the PG County area closer to me. I ended up going to the new shop and after a diagnosis they found that I didn’t even need the part that this shop was trying to tell me I needed. The fact that they really ignored my phone calls and texts bc of their own mistakes is befuddling. Please do not visit this shop for your own sanity.
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