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Schaefer Autobody Centers - Columbia

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(4 Reviews)
60
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Score Details

Last 30 Day Trend

Active Business

ReScore Reviews

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
2.0
ReScore Average
60
Net Promoter Score ®

Business Details

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Contact
(573) 514-6107
No Business Hours Provided

Business Hours

* No Time Zone provided
1306 N Creasy Springs Rd Columbia, MO 65202-1316

Affiliations

Subaru Certified Collision Network
Schaefer Autobody Centers - Columbia's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(4 Reviews)

SK
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Sung K.
SUBA Impreza Premium w/Continuously Variable Transmissi
ReScore Review™
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/12/2024
verified customerVerified Customer
0
My issue is not repair / it’s Communication
Your communication with customers little to none. I had to come to ur shop just to get any information. When i call it always goes to answering machine no call backs.

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
04/09/2024
0
Back Order Nightmare
Communication fails
Brett B. from Schaefer Autobody Centers - Columbia responded on 04/11/2024 01:35 PM

We're sorry to hear that you've experienced issues with at Schaefer Autobody Centers of Columbia.  Unfortunately, parts issues are out of our control and are a Nationwide issue.  We did mention this to you at the time you dropped your vehicle off and did our best to expedite the repairs once parts were recieved.  I wish you didnt reflect this pain in the score you gave our shop because, once again, these are issues out of our control.  I know you will be completely satisfied once you get your vehicle back!  Hopefully at that time you can issue a new score for the shop that reflects our work and not the timliness of parts that is out of our control.  Thank you for your time and we hope that you think of us should you need repair services in the future.

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