Reviews
MG
Michael G.
Dodge Grand Caravan
Verified Customer
Heater hose leak
Service was fast and done well.
Recommended
CC
Chano C.
Nissan Maxima
Verified Customer
Affordable
Took my maxima in to get the struts around 10am had my car back by 3:00 pm same day and they foud a leak in my coolant hose. Very dependable fast and affordable highly recommended
Recommended
CB
Chrystal B.
Nissan Pathfinder
Verified Customer
Honesty
My Mother Gina Clifton has been going to Scott's for years. They are honest, knowledgeable, and good overall people. Will keep taking my car to Scott's!
Recommended
GO
Garrett O.
Ford Fiesta
Verified Customer
In and out same day
Scott, the owner personally got my girlfriends Ford Fiesta in the same day and got it fixed the same day. Less than approximately 2 hours
Recommended
DS
Destiny S.
Ford Ranger
Verified Customer
Amazing service
Amazing service and fairly priced for the work!!
Recommended
JS
Joe S.
Chevrolet Pickup
Verified Customer
Okay
Okay
Recommended
Verified Customer
Toyota Avalon
Verified Customer
Great service!
I was provided with great service! They really went above and beyond to make sure my needs were met!
Recommended
SP
Scott P.
Mercury Grand Marquis
Verified Customer
Need for Communication
Scott's was highly recommended. And, I trust they did quality work. The problem I faced was communication about cost for the repairs. I was first told by Scott the cost for intake valve replacement was going to be between $700-800 which was exactly what I expected. I appreciated this. However, I received a call the next day that I can pick up my car and the cost would be $1445. This was reported as a coolant leak was discovered. However, I was NEVER called and informed that additional work needed to be done and that I would have to pay twice the estimated cost. It was simply assumed I would pay $1445. The lack of communicating changes in costs and requesting my approval for additional repairs was very disappointing. Reputable and professional businesses need to be very transparent with every customer.
Scott E. from Scotts Complete Car Care responded on 05/05/2020
Scott,
Sorry if there was any confusion. The repair estimate originally started at $3,300.00 with which you agreed for us to proceed. Once some tear down started, we called and notified you that it should in fact be cheaper for you than originally estimated. We told you that repairs could be completed the next day and it would be less than the original $3,300.00 that the repair started at. Once tear down was complete there was discovered to be a large crack in the Intake Manifold itself. There was no way to repair the vehicle while using a bad intake. A new intake was installed and the total repair bill came in $1,000.00 less than originally expected. We are sorry communication broke down during the process but thought you would be pleased with the savings.
MA
Maggie A.
Dodge Pickup
Verified Customer
Great Service
Great service honest people and good pricing definitely recommend this place they are all good. Scott the owner will make sure you understand the receipt and explain any work that needs to be done. He made sure I was updated every step of the way the staff was very friendly too and made sure everything was good until the pick up of our vehicle.
Recommended
Verified Customer
Chevrolet Cruze
Verified Customer
Excellent, efficient, fast, and friendly service
They were quick to help identify the problem, get the part, and fix it. I was in and out in just under an hour. Would highly recommend this place
Recommended
HB
Heather B.
Nissan Altima
Verified Customer
Fast, affordable and great customer service.
Today was my first visit to Scott's and it was a pleasant experience. I brought my car in for an oil change, registration and have my brakes checked out. The staff is friendly, fast and professional. Job well done! :-)
Recommended
AF
Anthony F.
Nissan Xterra
Verified Customer
Greeeat
Great service all the way around very nice people as well as professionals
Recommended
Verified Customer
Toyota Tacoma
Verified Customer
Great work
Never had a bad experience with Scott's. Honest work done right. !
Recommended
MB
Mike B.
Ford F-150
Verified Customer
Always satisfied!
Scott’s always diagnoses the problem, call to get approval, and repair the problem, usually in one day.
Recommended
PP
Perla P.
Chevrolet Tahoe
Verified Customer
Good communication with the customers
I got my fuel pump done here at the explained to me exactly how it wuz supposed to be told to me and they informed always about everything on my vehicle they have gud customer skills and working gud on ur vehicles
Recommended
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