Severna Park Automotive

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

1417 Reviews

ReScore Reviews™ (1)

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 1 day ago
Review for Severna Park Automotive
Kir K. on 05/09/2016
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Kir said his vehicle was towed to this business. The battery got started and the people could not complete the repairs even though they knew what kind of vehicle he had. They still charged him for the cost of the incident.
Vehicle: Dodge Pickup
Category: Service
Service Date: 05/04/2016
Review Created: 05/09/2016
This review was collected via phone interview by Customer Research Inc.
LONNY W. at Severna Park Automotive responded on 06/02/2016

We appreciate the feedback but we would have preferred to speak to Mr K. personally about his disappointment. We understand that his feedback was solicited and not submitted on his own. We were able to charge and check the batteries and get his Diesel Truck started. Then per his request we performed a complete check-over. During this check-over we found some repairs that would need to be performed by a Diesel specialist. We perform repairs and maintenance on all sorts of cars and light trucks but we don't specialize in Diesels. We did recommend a very reputable Diesel shop that was local. We can understand his disappointment that we could not perform these repairs but we are confident he will be pleased with the shop that we recommended.