Severna Park Automotive

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

1431 Reviews

ReScore Reviews™ (1)

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
99% Would Recommend
Latest Review 5 days ago
Review for Severna Park Automotive
RANDY and SUZANNE G. on 06/02/2014
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
"Waiting time"
I made a "while you wait" appt. that I was told would take 30-40 minutes. It ended up being 2 and 1/2 hours. And it was just to check the a/c, nothing else. No apologies either. But the a/c is working now so if you can push past frustration, they do their work.
Vehicle: Toyota Sienna
Service Date: 05/30/2014
Review Created: 06/02/2014 05:18 AM
LONNY W. at Severna Park Automotive responded on 06/05/2014

Thank you for your feedback, Here at Severna Park Automotive we strive to deliver the best Tires and Service in the industry. As you know communication is paramount. We apologize if we did not make it clear that the original time promise was for the initial inspection of your Air Conditioning System. Since the leak detecting dye was added prior (last year)  we first attempted to locate the leak. Because no leak was found we then had to recharge the system again and then try to locate the leak once more. Again we should have made that clear and will strive to do so in the future. We appreciate your business and look forward to servicing your vehicles.