Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

343 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
93% Business Response
Latest Review 6 days ago

Reviews


RB
Rick B.
Stratford, NY
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018
service at skinners
have taken my vehicle to skinners a few times now,service has been very good and the people there are very nice. thank you
Roger S. from Skinner Sales Inc responded on 06/15/2018

Thank you for your response and the 5 star rating.   Roger


FM
Fran M.
Ilion, NY
Cadillac CTS Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Fran said that he has been a customer for quite a while, the staff are friendly people and they get him right in when he needs. They take care of him, keeping him informed of repairs he will need down the road.
This review was collected via phone interview by Customer Research Inc.
Roger S. from Skinner Sales Inc responded on 06/19/2018

Thank you for your response if there is anything I can do for you please feel free to contact me.  Thanks Roger


JG
Jerry G.
Herkimer, NY
Chevrolet
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Jerry said everything went well.
This review was collected via phone interview by Customer Research Inc.
Roger S. from Skinner Sales Inc responded on 06/12/2018

Thank you for your response,   Roger


TB
Tessa B.
Little Falls, NY
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Tessa said the service was easy and fast.
This review was collected via phone interview by Customer Research Inc.
Roger S. from Skinner Sales Inc responded on 06/14/2018

Thank you for your response


DD
Daniel D.
Hilliard, OH
Honda Civic
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/08/2018 Category: Service
Daniel said his starter went out. They were really sweet about his situation and had the part he needed.
This review was collected via phone interview by Customer Research Inc.
Roger S. from Skinner Sales Inc responded on 06/12/2018

Thank you for your response but please tell me how we could have gotten 5 stars out of 5 stars , instead of 4.   Thank you for your business.  


SM
Shirley M.
Ilion, NY
Mercury Milan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Shirley said the staff are wonderful at this business. They have been good to her.
This review was collected via phone interview by Customer Research Inc.
Roger S. from Skinner Sales Inc responded on 06/12/2018

thank you for your response.  


TA
Tina A.
Herkimer, NY
Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2018 Category: Service
Tina said the business did a great job and everyone was very friendly.
This review was collected via phone interview by Customer Research Inc.
Roger S. from Skinner Sales Inc responded on 06/06/2018

Thank you for your response.  Thank you for your business.   Roger


MS
Marlene S.
Mohawk, NY
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Marlene said the staff have always been good to her.
This review was collected via phone interview by Customer Research Inc.
Roger S. from Skinner Sales Inc responded on 06/05/2018

Thank you for your response .  If there is anything I can do for you please let us know.  Thanks Roger


FW
Fred W.
Herkimer, NY
Lexus ES 330
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018 Category: Service
Fred said the business provides the best service in the area.
This review was collected via phone interview by Customer Research Inc.
Roger S. from Skinner Sales Inc responded on 06/04/2018

Thank you for your response and your business.  Roger


BH
Brian H.
Herkimer, NY
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018
Great service.
They always keep you informed of what they are doing.
Roger S. from Skinner Sales Inc responded on 05/29/2018

Thank you for your response.   Roger


JA
Joan A.
Dolgeville, NY
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018
Oil change
My Husband took my car in this time for me and he said what nice and helpful people you guys are. When I do call for Appointment they get me right in. Love going there as all their help go way out of there way to help you.
Roger S. from Skinner Sales Inc responded on 05/29/2018

Thank you for the 5 stars and your response.  If we can be of assistance please feel free to contact me.  Thanks Roger


SD
Shawn D.
Palatine Bridge, NY
Ford Taurus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018
Shawn from Palatine Bridge
I needed the car back by noon and they had it ready, Thanks for the great and fast service.
Roger S. from Skinner Sales Inc responded on 05/29/2018

You are the bestest.  Roger


EM
Elwin M.
Cold Brook, NY
Ford Transit Connect
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Elwin said the business always gets him in and does the work.
This review was collected via phone interview by Customer Research Inc.
Roger S. from Skinner Sales Inc responded on 05/14/2018

Thank you for your response.  If I can help you in any way please feel free to contact me.   Thanks Roger


TS
Thomas S.
Herkimer, NY
Ford Fusion
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Thomas said the business is good, and he has been a customer all of his life.
This review was collected via phone interview by Customer Research Inc.
Roger S. from Skinner Sales Inc responded on 05/10/2018

Thank you for your response and your business.  Roger


SV
Suzette V.
Utica, NY
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018 Category: Service
Suzette said they have always treated them well. They never overcharge for work. .
This review was collected via phone interview by Customer Research Inc.
Roger S. from Skinner Sales Inc responded on 05/09/2018

Thank you for your response if there is anything I can do for you please feel free to contact me or Melanie.   Thanks Roger


GR
George R.
Herkimer, NY
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
George said the staff is good to work with and they provide good service.
This review was collected via phone interview by Customer Research Inc.
Roger S. from Skinner Sales Inc responded on 05/02/2018

thank you for your comments.   Thanks Roger


MS
Marylou S.
Ilion, NY
Buick LeSabre
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Marylou said the business provided her with quick service.. The staff is honest with the services they are able to provide. However, they did not correctly diagnose her vehicle's issue
This review was collected via phone interview by Customer Research Inc.

BH
Bob H.
Herkimer, NY
Chevrolet Impala
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2018 Category: Service
Bob said the employees provided very good service. They took care of his vehicle. They treated him well. He had no problems.
This review was collected via phone interview by Customer Research Inc.
Roger S. from Skinner Sales Inc responded on 05/17/2018

Thank you for your response please feel free to contact me if we can be of any service to you.   Thanks Roger


JV
Joanne B V.
Mohawk, NY
Mercury Sable
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/27/2018
Best Service !
Very accommodating!
Roger S. from Skinner Sales Inc responded on 05/02/2018

Joanne, thank you for your comment.   Roger


SD
Shawn D.
Palatine Bridge, NY
Honda CR-V
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2018
Shawn from Palatine Bridge
Great service as usual, they took great care of my wife's vehicle.
Roger S. from Skinner Sales Inc responded on 04/17/2018

Thank you for your response.  hopefully the light stays off.


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