Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

2221 Reviews

ReScore Reviews™ (33)

ReScore
Overall Rating 4.7878818/5Overall Rating 4.7878818/5Overall Rating 4.7878818/5Overall Rating 4.7878818/5rating 4.7878818
Original
Overall Rating 2.24242/5Overall Rating 2.24242/5rating 2.24242rating 2.24242rating 2.24242
96% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


Verified Customer
Los Angeles, CA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2018 Category: Service
Great service!
Excellent experience!

DS
Dana S.
Los Angeles, CA
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Service
Another great job
Fast work and everything done as discussed.
calvin j. from South Bay Hyundai responded on 08/20/2018

Thank you for taking care of Ruben with 5 - stars!


JB
Jo B.
Los Angeles, CA
2016 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/18/2018 Category: Service
Looking for the Best? You Will Find It At Southbay Hyundai!
I, consistently, highly recommend
Southbay Hyundai to any seeking
to purchase a new car and seeking
surperlative customer service in
the maintenance of my car.

Calvin has proven himself to be
trustworthy in taking care of your
customers on many levels.

He is extremely professional,
knowledgeable, and trustworthy
and renders best service behalf
of both Southbay Hyundai and
it’s customers!!!
calvin j. from South Bay Hyundai responded on 08/20/2018

Always thank you for taking care of me and the Serive department with 5 -stars! Always glad to help you and really appreciate you alot. Thank you again.


Verified Customer
Redondo Beach, CA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Outstanding dealership and great customer service
The service department and all others at South Bay Hyundai are professionals who really understand customer service.
calvin j. from South Bay Hyundai responded on 08/20/2018

Always thank you Mr Conrow!


Verified Customer
Redondo Beach, CA
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Great customer service and professional care for the cars
The service department and all others at South Bay Hyundai are professionals who really understand customer service.
calvin j. from South Bay Hyundai responded on 08/20/2018

Thank you always for taking care of us with 5 - stars!


GB
Gail B.
Los Angeles, CA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Always efficient
I like that when you make an appointment, you don’t have to wait long for servicing your vehicle. Usually, two hours or less.
calvin j. from South Bay Hyundai responded on 08/17/2018

Thank you for taking care of Jack with 5 - stars!


AS
Alessandro S.
Redondo Beach, CA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018 Category: Service
Great Customer Service.
Great Customer Service. Donnie is very professional, provided excellent customer service. All the employers at Hyunda are great.
calvin j. from South Bay Hyundai responded on 08/16/2018

Thank you for taking care of Donnie with 5 - stars!


JM
Julie M.
Los Angeles, CA
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Excellent services
Good services in and out quick. No BS in regards the services.
calvin j. from South Bay Hyundai responded on 08/16/2018

Thank you for taking care of Ruben with 5 - stars!


Verified Customer
Torrance, CA
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
always satisfied
took my car in for a few service repair and once again I left very satisfied with the service SBH provided
calvin j. from South Bay Hyundai responded on 08/15/2018

Always thank you for taking care of us and taking care of Jack with 5 - stars!


Verified Customer
Wilmington, CA
2015 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Fixing electrical work
They work fast to solve the problem and return car in a timely manner. Great job!
calvin j. from South Bay Hyundai responded on 08/15/2018

Thank you for taking care of Donnie with 5 - stars!


JW
Jimmy W.
Inglewood, CA
2016 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Good off site free car wash with service.
Hope this service center stays open. I pray for Hyundai.
calvin j. from South Bay Hyundai responded on 08/15/2018

Thank you always for taking care of RUben with 5 - stars!


CD
Comstock D.
Torrance, CA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
My Hyundai Visit
I always feel that I receive the best service for my car
Levit P. from South Bay Hyundai responded on 08/14/2018

Hi Debbie.
Thank you for taking the time to write your review.
We appreciate your business and your valued feedback.


MC
Maria C.
Torrance, CA
2017 Hyundai Elantra Gt
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Great service
Rodger is my go-to guy!
Levit P. from South Bay Hyundai responded on 08/13/2018

Hi Maria.
Thank you for taking the time to write your review.
We appreciate your business and your valued feedback


BJ
Brian J.
Manhattan Beach, CA
2015 Hyundai Genesis
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/13/2018 Category: Service
Vehicle owner
Servicing takes a long time, and I think I was overcharged ($55+) for just an oil change, etc. Brian Jaffe
calvin j. from South Bay Hyundai responded on 08/15/2018

Thank you for taking the time to fill out the review for us. please feel free to contact me directly for any concerns via email calvinj@sbhyundai.com.


GF
George F.
San Pedro, CA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2018 Category: Service
Service team very friendly and helpful.
Very satisfied with service provided.
Levit P. from South Bay Hyundai responded on 08/13/2018

Hi George
Thank you for taking the time to write your review.
We appreciate your business.


Verified Customer
Rancho Palos Verdes, CA
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2018 Category: Service
This does not need a title!
We came in for a couple of recall items and an oil change. Our experience overall was pleasant.
Levit P. from South Bay Hyundai responded on 08/13/2018

Hi Karen.
Thank you for taking the time to write your review.
We appreciate the five star rating


RS
Ryan S.
San Pedro, CA
2017 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/11/2018 Category: Service
Ok service
Acceptable service quality but timeframes are a bit long for having an appointment. Service dept and waiting area appear to be like an afterthought.
Levit P. from South Bay Hyundai responded on 08/13/2018

Hi Ryan.
Thank you for taking the time to write your review.
WE appreciate your business and your valued feedback


Verified Customer
Gardena, CA
2010 Hyundai Genesis Co
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/10/2018 Category: Service
NEVER GOT A CALL BACK
Very disappointing. This never happened before. I've been going to this dealership for service since they opened. I sure hope they figure out what the problem is and fix it asap. A lot of people feel the same way as I do. One guy told me that this will be his last Hyundai. He said it's a great car, but the service is bad.
calvin j. from South Bay Hyundai responded on 08/11/2018

Thank you for the honest feedback and I sincerly apologize for what happened. Please feel free to contact me directly via email calvinj@sbhyundai.com or 310 974 8180 ext 1225.


TB
Terry B.
Torrance, CA
2003 Hyundai Tiburon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Great service, always
I have a 2003 Tiburon GT that I still love and South Bay Hyundai helps me keep it running like new. I'm very happy with their friendly service!
calvin j. from South Bay Hyundai responded on 08/11/2018

Thank you always for taking such good care of us!


MW
Mae W.
Palmdale, CA
2018 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/10/2018 Category: Service
Would have given them a 5 star rating but I had to figure out how to reset my Service Required Message which isn't covered in the Manuel!
Donnie Ellis is great! Always professional and willing to assist me with any concerns I may have!
Minor issue with Service Dept. not resetting my Service Required Message when service was completed!
calvin j. from South Bay Hyundai responded on 08/11/2018

Thank you for taking the time to fill out the review for us. and apologies for the maintnence light reset. We will make sure to never make the mistake again. Thank you.