Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

112 Reviews

99% Would Recommend
Latest Review about 1 month ago

Reviews


CM
Constance M.
Florence, AZ
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07/09/2018
Great service
New to area, tried Spencer auto repair, because of good reviews. Am happy to report the reviews were right on. Erin was very helpful and informative, work was performed by Gil in a timely manner. Was very pleased, unfortunately I had to return to Spencer the next week, because of another problem, again repair was taken care fast and efficiently, would definitely recommend Spencer’s.

CD
C D.
Florence, AZ
Overall Rating 1/5rating 1rating 1rating 1rating 1
05/12/2018
Uses Refurbished Parts, Does Not Tell the Customer, Charges Full Price
We went to Spencer Auto Repair For Years and thought they were decent, but very convenient given our remote location. They repaired our Alternator in April of 2017 and it just failed in May 2018. We took a look at the alternator and discovered it was a refurbished part. They never told us it was a refurbished part, and had charged us more than what most shops would have for a brand new part. They refused to replace the refurbished part as the warranty for it had expired about 6,000 miles previous. When we pointed out we paid for a new part they still refused to do anything to make it better. We no longer trust Spencer Auto Repair and will never return.

CS
Christina S.
Arizona
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2016 Category: Service
Christina said this business is friendly and they provide reliable work.
This review was collected via phone interview by Customer Research Inc.

KM
Keith/laura M.
Arizona
Toyota FJ Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2016 Category: Service
Keith said the business was professional, easy to work with and received vehicle in a timely manner. Keep up the good work.
This review was collected via phone interview by Customer Research Inc.

JN
Josh N.
Arizona
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2016 Category: Service
Josh said this business is awesome and there were no problems.
This review was collected via phone interview by Customer Research Inc.

DM
Dennis M.
Arizona
Ford Thunderbird
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/28/2016 Category: Service
Dennis said the employees are knowledgeable, nice and he enjoyed working with them.
This review was collected via phone interview by Customer Research Inc.

KT
Kyle T.
Arizona
Scion xB
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2016 Category: Service
Kyle said the business is honest, full of good people and they do great work.
This review was collected via phone interview by Customer Research Inc.

NK
Nicole K.
Arizona
Dodge Charger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2016 Category: Service
Nicole said this business was really helpful. They explained everything to her every little step of the way, and they were patient with her.
This review was collected via phone interview by Customer Research Inc.

JE
Jennifer E.
Arizona
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2016 Category: Service
Jennifer said everything went well. This is a local, family business with good prices.
This review was collected via phone interview by Customer Research Inc.

EW
Elmer W.
Arizona
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2016 Category: Service
Elmer said they everyone was courteous and they did a good job.
This review was collected via phone interview by Customer Research Inc.

CT
Constance T.
Arizona
Nissan Altima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2016 Category: Service
Constance said this business bent her door a little and so they rented a vehicle for her and sent her vehicle to a body shop for repair.
This review was collected via phone interview by Customer Research Inc.

RB
Robert B.
Lincoln MKX
Verified
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03/04/2016
Lincoln Service
Always friendly and very clear on vehicle needs. Have experienced no problem with the service after several visits.

BP
Bill P.
Nissan Frontier
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2016
Professional, great prices.
Would never go anywhere else.
Brittney S. from Spencer Auto Repair Llc responded on 03/02/2016

Bill,

Thank you so much for your loyal business and referrals. We truly appreciate it.

Thank you,

Geoff Spencer


CP
Christina P.
Arizona
Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2016 Category: Service
Christina said this business is good at what they do, they are honest, and fair.
This review was collected via phone interview by Customer Research Inc.
Brittney S. from Spencer Auto Repair Llc responded on 03/02/2016

Christina,

Thank you so much for your business. We truly appreciate your feedback.

Sincerely,

Geoff & Brittney Spencer


TJ
Terrie J.
Ford Windstar
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2016
Excellent work on my Ford Windstar- GREAT PEOPLE !
Their coutesous attitude, really listen, honesty, always ready to help, quality work, on time service, LOCAL entrepenur instead of big chain.
Brittney S. from Spencer Auto Repair Llc responded on 03/02/2016

Terri,

Thank you so much for your business and feedback. We will pass your kind words onto the rest of the team! Shopping local is so beneficial to our local community. We also use many other local small businesses for personal and business services. Please let us know if you need anything else. Thank you again.

Sincerely,

Geoff & Brittney Spencer


DW
Doug W.
Arizona
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2016 Category: Service
Doug said the business had outstanding customer service.
This review was collected via phone interview by Customer Research Inc.
Brittney S. from Spencer Auto Repair Llc responded on 03/02/2016

Doug,

Thank you so much for your business. We are so happy that you were satisfied with our customer service. We truly take pride in providing each customer with a positive experience.

Thank you,

Brittney & Geoff Spencer


CP
Charlie P.
Arizona
Volkswagen Beetle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2016 Category: Service
Charlie said he has used them more than once, and they are good to him.
This review was collected via phone interview by Customer Research Inc.

MS
Mark S.
Arizona
Ford
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/23/2016 Category: Service
Mark said he would recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

SL
Steve L.
Arizona
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2016 Category: Service
Steve said that this business did a great job on his vehicle.
This review was collected via phone interview by Customer Research Inc.

RE
Ronald E.
Queen Creek, AZ
Plymouth Voyager
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2016 Category: Service
Ronald said this business is the best, they do a super job and they are very informative.
This review was collected via phone interview by Customer Research Inc.