Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

280 Reviews

100% Would Recommend
Latest Review 7 days ago

Reviews


DM
DELAYNE M.
Rockville, VA
Subaru Outback
Verified
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10/14/2018
Awesome Service
Great service and very helpful when you're and issue. Stephen is very good about giving you details and price before doing any major work on your vehicle. I have been very impressed and satisfied with the work AND the customer service that I have received at Stephen's Auto. I will continue to keep going back!!

RD
ROBBIE D.
Manakin Sabot, VA
GMC Envoy
Verified
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10/08/2018
Owner
Stephen automotive offers good and friendly
Service. Steve always there to help you if you have any questions. The mechanic and Lady
At the front desk always friendly. I carry all my vehicles there and having had any problems.

BD
Bill D.
North Myrtle Beach, SC
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10/04/2018
These guys are great
I purchased a used GMC Sierra 2500 and had Stephens do a pre-inspection.
They noted a problem with front end steering. I was considering a $1000 repair
but they recommended starting with an alignment and wheel balancing first.
They were correct and the problem solved. Ask for Eric, he is great.

Verified Customer
Bumpass, VA
Chevrolet Corvette
Verified
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10/03/2018
Awesom Service!
As always quick dependable service!

DP
David P.
Goochland, VA
Ford Ranger
Verified
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09/29/2018 Category: Service
David said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

DH
DAN H.
Ruther Glen, VA
Chevrolet Silverado 1500
Verified
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09/28/2018
Reliable and honest.
Work was done wellin a timely manner and expectations were set clearly and accurately up front.

CC
Charles C.
Montpelier, VA
Ford Ranger
Verified
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09/28/2018 Category: Service
Charles said the business provides great service and the staff is friendly.
This review was collected via phone interview by Customer Research Inc.

NH
Nancy H.
Manakin Sabot, VA
Honda Crosstour
Verified
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09/28/2018 Category: Service
Nancy said that she would highly recommend this business for service. She has known Teddy for years.
This review was collected via phone interview by Customer Research Inc.

CW
CARLTON W.
Glen Allen, VA
Honda Civic Si
Verified
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09/25/2018
Civic Service
Woke up to dead battery. Staff able to get me in quickly and replace battery in a reasonable timeframe.

MH
Mike H.
Glen Allen, VA
Verified
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09/20/2018 Category: Service
Mike said he really appreciates the hard work that's done and the way he's treated.
This review was collected via phone interview by Customer Research Inc.

TW
Tiffany W.
Montpelier, VA
Toyota 4Runner
Verified
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09/18/2018 Category: Service
Tiffany said the staff was quick, and kept her informed about the vehicle the entire time it was there. They did a great job
This review was collected via phone interview by Customer Research Inc.

DH
DOUGLAS H.
Montpelier, VA
Ford Explorer
Verified
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09/12/2018
Always great service
I requested a loaner and got it. I arrived at 0800, dropped my Explorer and picked up the loaner. In short order I got a call at home that my vehicle was ready. I drove back, dropped off the loaners, paid, and picked up my car. All very tidy. The price for what I had done was also very reasonable.

AF
ALLEN F.
Rockville, VA
Ford F-150
Verified
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09/11/2018
Small business, personal service
The personal attention you receive at Stephen's confirms their commitment to your quality service experience.
They invest the time to help guide you with your vehicle's repair and service choices for your best outcome.
I continue to be completely satisfied with the services at Stephen's Automotive LLC.

BQ
Bob Q.
Gum Spring, VA
Volkswagen Jetta Sedan
Verified
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09/10/2018 Category: Service
Bob said the business has done work for him over the years, and they have a great track record for good work.
This review was collected via phone interview by Customer Research Inc.

RH
Robert H.
Richmond, VA
Chevrolet Silverado SS
Verified
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08/31/2018 Category: Service
Robert said he was happy with their service and that is why he keeps coming back.
This review was collected via phone interview by Customer Research Inc.

AV
Al V.
Ashland, VA
Dodge Dakota
Verified
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08/23/2018 Category: Service
Al said he had very good service.
This review was collected via phone interview by Customer Research Inc.

JP
James P.
Crozier, VA
Jeep Grand Cherokee
Verified
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08/22/2018 Category: Service
James said they have excellent service. They do a good job.
This review was collected via phone interview by Customer Research Inc.

BT
Barry T.
Goochland, VA
Chevrolet Traverse
Verified
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08/09/2018 Category: Service
Barry said this business did a good job, He had his vehicle towed in. They were not too expensive. They fixed the problem.
This review was collected via phone interview by Customer Research Inc.

SW
Samuel W.
Montpelier, VA
Toyota 4Runner
Verified
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08/08/2018 Category: Service
Spoke with Laura. She said the staff are good, helpful, polite, nice, and willing to help.
This review was collected via phone interview by Customer Research Inc.

CB
Chris B.
Glen Allen, VA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Chris said it always easy to get an alignment. They change all of their tires
This review was collected via phone interview by Customer Research Inc.