Stephen's Automotive LLC


Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

181 Reviews

99% Would Recommend
Latest Review 12 days ago
OSMANY R. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Cherokee repair"
The staff is very professional, friendly!!!
Vehicle: Jeep Cherokee
Service Date: 10/05/2017
Review Created: 10/11/2017 06:25 AM
VINCENT S. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service, Honest Work, Fair Price"
The title says it all for me. Its hard to find a shop that doesn't have the overhead of a dealer to insure you get the best service for your maintenance dollars. Will definitely use Stephen's again.
Vehicle: Honda CR-V
Service Date: 10/04/2017
Review Created: 10/05/2017 06:31 AM
GARRY D. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great, friendly service."
I've been here several times, they're honest and upfront about the work and price.
Vehicle: Honda CR-V
Service Date: 10/03/2017
Review Created: 10/04/2017 10:35 AM
JOE M. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"State Inspection Appointment"
I have been a customer at Stephen's Automotive for about 4 years now. Their business is very friendly, and professional. The service they provide is excellent and is fair priced. They also honor appointment times. I will continue to have my automotive needs taken care of at this shop.
Vehicle: Nissan Frontier
Service Date: 09/19/2017
Review Created: 09/20/2017 04:08 AM
Julie S. at Stephen's Automotive LLC responded on 09/21/2017

Thank you so much for the wonderful words and for acknowledging our hard work. We truly apperciate you!! We look forward to working with you in the near future. 

REBECCA L. on 09/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
Stephens Automotive has provided me with expert Automotive Care Now for the three years I've been living here. Fast courteous and professional as always!
Vehicle: Toyota Sienna
Service Date: 08/15/2017
Review Created: 09/17/2017 07:00 AM
Julie S. at Stephen's Automotive LLC responded on 09/21/2017

Thank you!!! 

JEANNIE A. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Respect for customers"
Caring, thoughtful, thorough employees
Vehicle: Ford Taurus X
Service Date: 09/07/2017
Review Created: 09/11/2017 06:14 PM
Julie S. at Stephen's Automotive LLC responded on 09/21/2017

Thank you for the kind words. We are very glad that you have been pleased with your service here at Stephen's Automotive, LLC. We look forward to working with you again. 

OSMANY R. on 09/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The People!"
Excellent service!
Vehicle: Jeep Cherokee
Service Date: 09/08/2017
Review Created: 09/11/2017 08:45 AM
Julie S. at Stephen's Automotive LLC responded on 09/21/2017

Thank you!!!! 

Rosy B. on 08/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Rosy said she takes her fleet of 30 vehicles to this business and if she did not like their service so would take the whole fleet somewhere else.
Vehicle: Honda CR-V
Category: Service
Service Date: 08/24/2017
Review Created: 08/28/2017
This review was collected via phone interview by Customer Research Inc.
STEPHANIE K. on 08/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great"
nicest shop experience! never had to wait long AND they gave me a loaner car.
Vehicle: Ford Escape
Service Date: 08/25/2017
Review Created: 08/26/2017 03:27 AM
Julie S. at Stephen's Automotive LLC responded on 09/21/2017

We are so glad you had a positive experience in our shop. We try very hard to please our customers. Thank you for the kind words and we look forward to seeing you again. 

Rick B. on 08/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Rick said the business did what he asked them to and he would highly recommend them to others. The employees are professional, polite, kind, and they are good people.
Vehicle: Kia Optima
Category: Service
Service Date: 08/16/2017
Review Created: 08/25/2017
This review was collected via phone interview by Customer Research Inc.
Allen W. on 08/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Jane. She said this business is the best. She appreciated the prompt attention. The service advisor was phenomenal.
Vehicle: Hyundai Sonata
Category: Service
Service Date: 08/24/2017
Review Created: 08/25/2017
This review was collected via phone interview by Customer Research Inc.
CASSI F. on 08/24/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Service!"
Quality workmanship, friendly staff, timely service.
Vehicle: Dodge Grand Caravan
Service Date: 08/23/2017
Review Created: 08/24/2017 03:21 AM
Julie S. at Stephen's Automotive LLC responded on 09/21/2017

Thank you!!! 

PAGE C. on 08/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"I feel confident that only necessary work will be performed"
The mileage listed is overstated by several hundred thousand. Actual mileage 68,000 not 680,000.
Vehicle: Cadillac Seville
Service Date: 08/18/2017
Review Created: 08/20/2017 06:39 AM
Glen B. on 08/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
Glen said the employees at this business do all the work on his vehicle. He's been a long time customer.
Vehicle: Ford Pickup
Category: Service
Service Date: 08/10/2017
Review Created: 08/16/2017
This review was collected via phone interview by Customer Research Inc.
Chris W. on 08/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Chris said this business did a great job.
Category: Service
Service Date: 08/08/2017
Review Created: 08/15/2017
This review was collected via phone interview by Customer Research Inc.
Richard C. on 08/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Richard said he was treated well at this business and he would recommend them for service.
Vehicle: GMC Sierra 1500
Category: Service
Service Date: 08/11/2017
Review Created: 08/14/2017
This review was collected via phone interview by Customer Research Inc.
BRANDON A. on 08/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service "
Stephen's takes care his customers very well!
Vehicle: GMC Sierra 1500
Service Date: 08/08/2017
Review Created: 08/10/2017 05:28 AM
Julie S. at Stephen's Automotive LLC responded on 08/10/2017

Thank you for the kind words!

MISSIE W. on 08/08/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quality Service in a timely manner!"
Stephen's staff is efficient and friendly...have been using them since they opened and am very pleased with their service
Vehicle: Toyota Yaris
Service Date: 08/01/2017
Review Created: 08/08/2017 03:26 PM
Julie S. at Stephen's Automotive LLC responded on 08/10/2017

Thank you so much for the kind words! We are glad that you have always been satisfied with the service you have received from us. Thank you!!!

Nicky B. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Spoke with Sue. She said the staff did very good work and she trusts them.
Vehicle: Dodge Pickup
Category: Service
Service Date: 08/03/2017
Review Created: 08/07/2017
This review was collected via phone interview by Customer Research Inc.
Tanya T. on 08/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Tanya said the service was quick she had no problems and the employees did exactly what she asked them to do.
Vehicle: Nissan Frontier
Category: Service
Service Date: 08/04/2017
Review Created: 08/07/2017
This review was collected via phone interview by Customer Research Inc.
Displaying Review 1 - 20 of 181 in total