Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

252 Reviews

100% Would Recommend
Latest Review 12 days ago

Reviews


FJ
Frankie J.
Manakin Sabot, VA
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Frankie said he didn't have any problems. He dropped off the vehicle and picked it up in a couple of hours. They were timely with his appointment. His experience was convenient.
This review was collected via phone interview by Customer Research Inc.

RH
Robert H.
Rockville, VA
Chevrolet S-10
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2018 Category: Service
Robert said the business does a fine job. He has no problems with them.
This review was collected via phone interview by Customer Research Inc.

WC
Wilber C.
Richmond, VA
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Wilber said his experiences have been good. The people are good, friendly and it's a good atmosphere.
This review was collected via phone interview by Customer Research Inc.

ST
Stephen T.
Montpelier, VA
GMC Sierra 2500HD
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Stephen sad they did a very good job.
This review was collected via phone interview by Customer Research Inc.

GT
Gage T.
Richmond, VA
Ford Super Duty F-250 SRW
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Gage said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

EG
Elisa G.
Richmond, VA
Nissan Versa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Elisa said the staff was quick and nice.
This review was collected via phone interview by Customer Research Inc.

SF
Sherry F.
Glen Allen, VA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Service
Sherry said they are trustworthy and they don't take advantage of her.
This review was collected via phone interview by Customer Research Inc.

TN
Tina N.
Rockville, VA
Land Rover Range Rover Sport
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Tina said she intends to use this facility for regular maintenance. The staff were able to get parts for her vehicle and make the repairs in the same day. They went out of their way for her. Tina was very nice and the waiting room was very clean. The overall customer service was wonderful.
This review was collected via phone interview by Customer Research Inc.

MM
MICHEAL M.
Richmond, VA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/05/2018
Quality dependable service,fair prices on work & willingness to do a lil extra
Stephen's Automotive does a very thorough job on my Camry in timely fashion & prices are great anytime I've needed work done,quality dependable service separates them from other shops...u will always get what u pay for
Julie S. from Stephen's Automotive LLC responded on 07/10/2018

Thank you!!


CN
Charles N.
Goochland, VA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Charles said the service was excellent. The staff got him in and out quickly.
This review was collected via phone interview by Customer Research Inc.

AW
Allen W.
Richmond, VA
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Allen said it is superior service and he would not take his vehicle anywhere else.
This review was collected via phone interview by Customer Research Inc.

ZW
Zack W.
Richmond, VA
Dodge Durango
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Zack said the staff got everything that he needed done. He was able to drop it off when it was convenient for him, and even though he got off work late, he was able to pick up his vehicle. The staff did good work, and he had no problems or issues whatsoever.
This review was collected via phone interview by Customer Research Inc.

JP
Justin P.
Manakin Sabot, VA
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Justin said the employees were courteous. They provided quick service. They completed service promptly.
This review was collected via phone interview by Customer Research Inc.

PS
PETER S.
Richmond, VA
Ford
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2018
Gratitude
Stephen and Eric stayed late waiting for my 36 Ft RV to get towed in. Put 6 new tires on it and I was back on the road an hour later! Thank You!!
Julie S. from Stephen's Automotive LLC responded on 05/03/2018

You are so welcome!!! Glad we were able to assist you. Stop by and visit the next time you are through here and remember we are here if you need us!


LH
Leigh H.
Bumpass, VA
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/25/2018 Category: Service
Leigh said the staff members did exactly what was expected of them.
This review was collected via phone interview by Customer Research Inc.

CC
Corneil C.
Richmond, VA
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2018 Category: Service
Corneil said the business did well. They did not overcharge. He appreciates them helping him out.
This review was collected via phone interview by Customer Research Inc.

MC
MELISSA C.
Richmond, VA
Mazda CX-5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018
Easy to work with
Always professional, courteous, & helpful.

JH
JEFF H.
Glen Allen, VA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/10/2018
Nice, honest, competent
I had a great experience bringing my two motorcycles in for state inspections and my CRV in for inspection and service. I trust Stephen's Automotive, and I will be back.

GC
Garland C.
Rockville, VA
Mercury Grand Marquis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/29/2018 Category: Service
Spoke with Gloria. She said Stephen was a wonderful person and she liked dealing with him. The business was nice.
This review was collected via phone interview by Customer Research Inc.

PD
Purdy D.
Montpelier, VA
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2018 Category: Service
Purdy said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.