Sterling Collision Center

Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

1981 Reviews

99% Would Recommend
Latest Review 3 days ago

Reviews


JF
Joe F.
N/A, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Collision
Joe said he was happy with the repair the business provided.
This review was collected via phone interview by Customer Research Inc.

TB
Tyler B.
TUSTIN, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Collision
Tyler said everyone at the business was really nice and helpful. They made the process easy. Paula was great at keeping him informed.
This review was collected via phone interview by Customer Research Inc.

BV
Blanca V.
TUSTIN, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Collision
Spoke with Evelyn. She said everyone was very professional. She liked how they gave her information. From day one she knew what was gong with her vehicle during the whole process. They told her about the repair and the length of wait time. The few calls she made to follow up they gave her accurate information about her insurance that she did not know. There was one email document she was waiting on and there was a delay, most likely due to the insurance. She has gone to this business twice and she was referred by a family member.
This review was collected via phone interview by Customer Research Inc.

DR
Diane R.
DANA POINT, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018 Category: Collision
Diane said her vehicle was taken care of very well. It came back on time, and very clean. The customer service representative, David, was courteous, kind and professional.
This review was collected via phone interview by Customer Research Inc.

IG
Italo G.
SANTA ANA, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Collision
Italo said he had a better experience here than at other places he has gone to in the past. The staff finished the repairs quicker than other places had in the past, and the results, especially the paint work, were way better as well. The body work and the paint work done are great. The customer service was also better than what he received at other businesses, he was treated very well by the staff.
This review was collected via phone interview by Customer Research Inc.

SJ
Susan J.
CORONA DEL MAR, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/03/2018 Category: Collision
Susan said the business worked hard to get her vehicle back to her before she went out of town.
This review was collected via phone interview by Customer Research Inc.

NS
Nitian S.
ANAHEIM, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Collision
Nintian said the service representative who worked with him was very helpful, informative, and clear. He kept him updated throughout the process.
This review was collected via phone interview by Customer Research Inc.

AS
Aaron S.
COTO DE CAZA, CA
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2018 Category: Collision
Aaron said the work was excellent but it took 3 weeks to complete, and he was never given a reason why. He also was never given a promised date for when the work should have been finished.
This review was collected via phone interview by Customer Research Inc.

KT
Kate T.
LOS ANGLES, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/23/2018 Category: Collision
Kate said this business has always done a great job. With her horrific problems, they made everything easier for her, with no questions asked. It was the easiest thing, ever. She wasn't really promised a finish time. It took longer than expected, but it was done correctly, which is what she cared about. She had to reach out more than she would have liked, for how long it took.
This review was collected via phone interview by Customer Research Inc.

MB
Matthew B.
LAKEWOOD, CA
Verified
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06/19/2018 Category: Collision
Matthew said this business was on top of everything. They notified him of all the changes. They were easy to work with and worked with his schedule. They were persistent. He looked them up through yelp.com and it worked out because they worked with his insurance.
This review was collected via phone interview by Customer Research Inc.

CF
Cathy F.
MISSION VIEJO, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Collision
Cathy said the staff delivered on all of her expectations and she was very happy with them.
This review was collected via phone interview by Customer Research Inc.

LL
Linda L.
SANTA ANA, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Collision
Linda said she loves this business and the detail was good. Paula provided amazing customer service and communication. She did her research and chose this facility after reading reviews about it.
This review was collected via phone interview by Customer Research Inc.

NC
Noe C.
SANTA ANA, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Collision
Noe said when the vehicle was taken in, it was all messed up, but when he picked it up, it looked great.
This review was collected via phone interview by Customer Research Inc.

AG
Aaron G.
SANTA ANA, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Collision
Aaron said the employees provided good customer service.
This review was collected via phone interview by Customer Research Inc.

KK
Kelly K.
FULLERTON, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018 Category: Collision
Kelly said the repair was fine.
This review was collected via phone interview by Customer Research Inc.

MV
Michelle V.
IRVINE, CA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Collision
Michelle said it was a fantastic experience from the minute she walked in. Taylor, the lady who works in the office, is fantastic. She provided great customer service, explained things well, and was outstanding at getting things done. Dave was also fantastic. He emailed her to keep her informed, and kept on top of things. She would refer this business to anyone. The work is good, and the product is beautiful. The vehicle looked like it had been detailed, buffed, and cleaned.
This review was collected via phone interview by Customer Research Inc.

DF
Daman F.
COSTA MESA, CA
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Collision
Daman said it took too long
This review was collected via phone interview by Customer Research Inc.

OA
Oscar A.
California
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Collision
Oscar said he received excellent service. The people were great and Paula was excellent. Tony and Terry were good.
This review was collected via phone interview by Customer Research Inc.

JM
Jeff M.
California
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Collision
Jeff said the whole process was pretty easy, and the experience was painless. The staff was competent.
This review was collected via phone interview by Customer Research Inc.

MR
Michael R.
California
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Collision
Michael said the business did a really good job and his vehicle looks brand new. The work was delayed by about 3 or 4 days because there was a wait for parts from the manufacturer.
This review was collected via phone interview by Customer Research Inc.

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