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Suburban Collision - Troy

Average Score
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(13 Reviews)
76
Write a Review

Score Details

5 stars
79%
4 stars
10%
3 stars
10%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Active Business

ReScore Reviews™

ReScore
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
Original Review
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
0
Total ReScores™
-
ReScore™ Average
76
Net Promoter Score ®

Business Details

Categories
Contact
(248) 649-6100
No Business Hours Provided

Business Hours

* No Time Zone Provided
1759 Maplelawn Dr Troy, MI 48084-4603
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Suburban Collision - Troy's Reviews
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(13 Reviews)
Write a Review
Recent Reviews
MJ
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Michael J.
Subaru Legacy
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/27/2025
verified customerVerified Customer
3
To improve the quality of work and word of honor
Make sure they have no water inside the trunk
Viktor P. from Suburban Collision - Troy responded on 06/30/2025 05:30 AM

Thank you for your feedback. We’re sorry your experience wasn’t what you expected. We apologize for not showing you the rear side light and for the water spot in your trunk. We’ll work on better communication and making sure repairs are done right.

If you’d like to discuss this further or need help, please contact us. We appreciate your feedback and want to make things right.

BP
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Brian P.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2025
verified customerVerified Customer
10
Collision work.
Nice facility.
MP
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Meredith P.
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/12/2025
verified customerVerified Customer
10
Thank you!
Great people and communication.
TF
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Tom F.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/26/2024
verified customerVerified Customer
10
Good repair shop. Easy to deal with, good commnication
Repairs done well it seems. Looks great. Good communication during process
DS
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David S.
Subaru Impreza
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/06/2024
verified customerVerified Customer
8
Nice Work
Suburban was very good at timing and completing the vehicle. Unfortunately my costs were double the estimate due to other issues behind the bumper and I would have appreciated a fore-warning prior to starting the work. I would still highly recommend them for repairs.
TH
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Thomas H.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/21/2024
verified customerVerified Customer
10
If ever needed, we will use their service again.
Prompt and courteous service from start to finish. Worked well with insurance company. Parts were received and repairs were completed quickly and completely. Overall, a very pleasant experience.
TM
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Timothy M.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2024
verified customerVerified Customer
10
Great Experience
Great experience from start to finish. Suburban Collision (Mike) went to all measures to fix our vehicle and made sure we were 100% Satisfied.
AJ
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Arthur J.
Subaru Legacy
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/22/2024
verified customerVerified Customer
9
Subaru of America Parts
Suburban Collision of Troy actually did very good work on my 2023 Subaru Legacy which had front end damage. The lower rating is really for Subaru of America and not being able to provide one part that delayed the completion of the repair considerably.
SF
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Stephanie F.
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2024
verified customerVerified Customer
10
Quick and kind service
Matthew was great and communicative with the repairs.
DK
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Diane K.
Subaru Legacy
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2023
verified customerVerified Customer
10
Professionals work here!
From the front desk ladies to the estimator to the body shop experts--they all deserve a high five!! Even the customers waiting in line were helpful. You don't see that level of service or caring too often in businesses anymore. Whoever is responsible for creating such a productive atmosphere, I give you an A+++.
EZ
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Edward Z.
Subaru Crosstrek
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/23/2023
verified customerVerified Customer
7
Excellent work, but work took over twice as long as the original estimate
They did an excellent job working with the insurance company. They found additional work needed after beginning work on car, and got that approved. However, I was not notified of that until i called to check on the status. Very little proactive communication, until the final steps. What was estimated to take 10 days to 2 weeks, took a month. Work itself was very goog
EM
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Elizabeth M.
Subaru Forester
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2023
verified customerVerified Customer
10
Good experience
All went according to plan
PK
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Paul K.
Subaru Impreza
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/21/2023
verified customerVerified Customer
9
Great experience
Repairs were completed as described, good communication with insurance company.
Displaying all 13 Review
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