Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

927 Reviews

ReScore Reviews™ (34)

ReScore
Overall Rating 4.3823538/5Overall Rating 4.3823538/5Overall Rating 4.3823538/5Overall Rating 4.3823538/5rating 4.3823538
Original
Overall Rating 2.44118/5Overall Rating 2.44118/5rating 2.44118rating 2.44118rating 2.44118
90% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


KO
Kelly O.
Madison Heights, MI
2018 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Adam is so good!
I pulled into the service garage and was greeted by Adam. He was gentle and knowledgable with the process of me purchasing my first oil change. I hope he’s there at my next 5,000 miles! Adam made my service visit a breeze. He is a positive force in the service department.
Thanks, Adam!

Anonymous avatar
Verified Customer
Royal Oak, MI
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
The staff!
They're always honest and friendly:)

GR
Gerrit R.
Novi, MI
2016 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Great service
Fast appointment. Overall great service!

Anonymous avatar
Verified Customer
Royal Oak, MI
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Excellent service
prompt service, accurate explanation of required services and value for the buck

Anonymous avatar
Verified Customer
Detroit, MI
2017 Hyundai Santa Fe S
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Fine
I already said what I wanted to say on the previous pages. I don't know why you want me to repeat it here, and I don't know why I cannot complete this survey with this part blank. But I'm not going to say more. See my prior comments on the earlier page. Thanks.

JG
John G.
Madison Heights, MI
2016 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Couteous, Professional, Fast
Only good surprises. Excellent team, sales and service!

AB
Annette B.
Sterling Heights, MI
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Excellence
The service personnel were attentive and finished the job when they said they would finish.

SV
Satish V.
Troy, MI
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
-
-

Anonymous avatar
Verified Customer
Lake Orion, MI
2018 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
suburban Hyundai
The place is great. Once I arrived I was attended to and was told an estimation on the time that I would have to wait. The wait time was not bad and it felt cozy in the waiting room. I would recommend this place whoever owns a Hyundai.

SK
Sharan K.
Rochester, MI
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Smooth and prepared
This was to fix replace a malfunctioning oil pressure switch, service was scheduled and all was taken care of.
Chris L., Service Director from Suburban Hyundai

A five star review from a five star customer, thank you!
I truly appreciate the opportunity to service your vehicle and I hope to see you at your next service. 

Chris Lange
Service Director
Suburban Hyundai of Troy
248-341-9900
clange@suburbancollection.com

Anonymous avatar
Verified Customer
Rochester, MI
2015 Hyundai Sonata
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/17/2018 Category: Service
Service is very expensive and they may sign you for services not necessary.
They may sign you up for services you may not require, like Transmission flush services which costs about $820.
Chris L., Service Director from Suburban Hyundai

Good afternoon,

Thank you for taking the time to complete your online review, I would like to speak with you directly about this when time allows.   If you would please give me a call when you can.  I did already call you and leave you a voicemail message.  I look forward to speaking with you soon.  My cell is 248-670-7259

Chris Lange
Service Director
Suburban Hyundai of Troy
248-341-9900
clange@suburbancollection.com

Anonymous avatar
Verified Customer
Warren, MI
2011 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
The service representative makes my visit enjoyable. Personable and efficient. Thank you!
Great job! Continue to keep up the great work!
Chris L., Service Director from Suburban Hyundai

Another 5 star review from a five star customer!!!

Thank you for the great review and as always we appreciate your business!!

Chris Lange
Service Director
Suburban Hyundai of Troy
248-341-9900
clange@suburbancollection.com
Chris L., Service Director from Suburban Hyundai

Another 5 star review from a five star customer!!!



Thank you for the great review and as always we appreciate your business!!

Chris Lange
Service Director
Suburban Hyundai of Troy
248-341-9900
clange@suburbancollection.com

AW
Ann W.
Bloomfield Hills, MI
2017 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
The service and sales people.
I have always received great service at Surburan Hyundai and I will not go anywhere else. The service and the sales team are wonderful.
Chris L., Service Director from Suburban Hyundai

Another 5 star review from a five star customer!!!



Thank you for the great review and as always we appreciate your business!!

Chris Lange
Service Director
Suburban Hyundai of Troy
248-341-9900
clange@suburbancollection.com

Anonymous avatar
Verified Customer
Auburn Hills, MI
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Customer centric
Customer centric approach by the team is very good.
Chris L., Service Director from Suburban Hyundai

Another 5 star review from a five star customer!!!



Thank you for the great review and as always we appreciate your business!!

Chris Lange
Service Director
Suburban Hyundai of Troy
248-341-9900
clange@suburbancollection.com

VK
Vert K.
Auburn Hills, MI
2013 Hyundai Elantra Gt
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Great Service
My service done timely manner with friendly personels.

Anonymous avatar
Verified Customer
Warren, MI
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
every one is help full
they talk nice to you
Chris L., Service Director from Suburban Hyundai

Another 5 star review from a five star customer!!!



Thank you for the great review and as always we appreciate your business!!

Chris Lange
Service Director
Suburban Hyundai of Troy
248-341-9900
clange@suburbancollection.com

Anonymous avatar
Verified Customer
Rochester, MI
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Reliable
Honest and reliable

JM
Joseph M.
Hazel Park, MI
2016 Hyundai Azera
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/15/2018 Category: Service
Improvement needed
Needs improvement
Chris L., Service Director from Suburban Hyundai

Thank you for taking the time to speak with me today about your concerns at time of the write up, showing you around the dealership and the healthier snacks.  Thank you for the great ideas about the reading information in the lounge and please accept my apologies for my associates not fully communicating the entire process to you on your first visit here.

I appreciate your invaluable feedback and thank you for allowing me the opportunity to speak with you.

Chris Lange
Service Director
Suburban Hyundai of Troy
248-341-9900
clange@suburbancollection.com


Anonymous avatar
Verified Customer
Sterling Heights, MI
2012 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
With a quickness
They were quick getting my car into the dealer and had great communication skills.

AS
Aarti S.
Rochester, MI
2016 Hyundai Accent
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018 Category: Service
Friendly and efficient staff
NA